The best thing about this hotel is the rate offered for the location and quality of the hotel. All in all, it was decent for a major city at the rate we paid. If you’re looking for a good place to sleep at a nice price, this is it. However, if you’re looking for a 4 star hotel, then I suggest looking elsewhere. This hotel may technically be a 4 star, but it felt more like a 3 star.
Location -- the location is good, as other reviews indicate. It is very central. You’re close to two major metro stops (Sol and Gran Via). You can walk plenty of places. However, having stayed in Madrid, I personally would consider staying in a different location. When you walk just a minute or so south of the hotel you’re immersed in an incredibly touristy, chaotic, crowded area. To me this felt a little like staying in Times Square or something. Knowing what I know now, I would stay somewhere else central, but slightly less touristy. The metro is good, so you can easily get wherever quickly. If you do stay at the hotel, note that the areas directly to the north of the Gran Via are much less touristy.
Staff -- front-desk staff was helpful, though not exceedingly friendly. The bellboys were very friendly.
Wifi -- wifi was fairly slow, but not awful. You needed a specific code for each device, but the nice thing was that the code worked for the entire stay rather than having to get a new code every day.
This is where I was the most disappointed. While the lobby has somewhat old fashioned decor, the rooms feel old in a bad way. Not old as in charming, but old as in very dated. The brown color scheme doesn’t help. The bathroom in particular felt old.
Despite being a non-smoking room the first room we were given smelled overwhelming of smoke, so much that we opened the windows to try and air it out. It must have been a smoking room for many years. We asked to be switched and were quickly given another room that didn’t smell like smoke.
Air conditioning didn’t seem to work. I don’t know if it is just because it had reached a time in the year when it was fairly cold outside and the hotel had turned off the air conditioning for the hotel. This is too bad. It might have been chilly outside at night, but the rooms were stuffy. Opening the window quickly cooled the room down, but also allowed in outside noise, so that wasn’t a good option.
Also disappointing were the pillows. They were uncomfortable and flat. We found a few more in the closet, which slightly improved the situation.
Noise was actually fine, as long as the windows were closed. Despite being on the street side the windows did a good job at blocking out the noise.
- Official Description (provided by the hotel):
- Being positioned in the centre of Madrid makes visiting the city even more appealing. Everything is just minutes' walk from Hotel Liabeny; Puerta del Sol, Madrid's Gran Vía, museums, monuments, historical sites, etc. ... more less
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- Also Known As:
- Hotel Liabeny Sercotel
- Liabeny Sercotel Hotel