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“Thin walls = disturbed sleep”

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Holiday Inn Madrid-Piramides
Ranked #181 of 436 Hotels in Madrid
London, United Kingdom
Level Contributor
159 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
“Thin walls = disturbed sleep”
Reviewed 7 April 2014

I agree entirely with the complements made by other reviewers about this hotel: excellent location (on top of the Metro and RENFE), 15 minute walk to many of the major sites, on the major bus routes for the Prado, etc, the staff are very friendly, the rooms are comfortable and clean.

However, the walls are very thin. We could hear the people next door snoring and every time a door was closed it felt as though it could be heard throughout the building. Friday night and Saturday night were particularly bad with language students and drunk groups of people coming in very loudly. Sunday was not too bad but we could still hear whenever someone went to the toilet.

The breakfast is very basic and I would not recommend it unless you can get the very cheap special offer.

Other than the thin walls, this is a good hotel.

Room Tip: Ask for a room (if it exists) that you can't hear the whole of the hotel.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TerryMinuit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Madrid-Piramides, responded to this review, 22 April 2014
Dear TerryMinuit,

Thank you for staying with us. I am pleased you liked your overall stay with us. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments regarding the noise are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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586 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
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Arizona
Level Contributor
347 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 3 April 2014 via mobile

Really good location for transportation & exploring Madrid on foot. Reception staff was very helpful & free Wifi code is available daily from front desk. Nice lounge area near hotel entrance! Would stay at this property again:)

Stayed March 2014, travelled with family
Helpful?
Thank upupandaway3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier G, Guest Relations Manager at Holiday Inn Madrid-Piramides, responded to this review, 4 April 2014
Dear guest:
Thank you for review and recommendation. It is wonderful to learn you liked the convenient location of our hotel and provided you with attentive service.
Please, come back soon.
Regards.
Javier Grao
Guest Relations
Holiday Inn Madrid Piramides
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elgin
Level Contributor
88 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 2 April 2014

Booked this hotel as a holiday package with British Airways. There is a direct train from T4 Madrid airport and in 30 minutes you arrive a short walk from the hotel. Hotel is shown as 3-star but feels like it is better quality. Comfortable, well-equipped and quiet rooms with good facilities. Breakfast and wireless internet were included in my very good value package.

Room Tip: My room was on 2nd floor facing the Playa but the building is so well sound-proofed that I would not...
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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank moraybear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newbury, United Kingdom
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 March 2014

Very convenient hotel IF you fly in/out of T4 of Madrid airport. In which case the RENFE Cercanias (Suburban trains) C-1 line goes from the terminal to Piramides station which is under the hotel. Probably not so convenienet if you fly into a different terminal.There are frequent trains from Piramides to Atocha station which is convenient for many of the Madrid attractions. Also there is access to the Piramides Metro station from the Cercanias station. The open-top Tourist buses pass through the Puerta de Toledo which is a short walk away (worth buying the 2 day ticket). The hotel itself was fine. We did get upgraded to a 5th (top) floor room with King Size bed since we had a Holiday Inn loyalty card but suspect that all rooms are the same size. Room faced onto the street but had double double-glazing and was very quiet. Breakfast was included in our deal and that had plenty of variety with excellent fresh fruit. It's not a hotel with many facilities but we enjoyed our 5-night stay.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert_WestBerks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manilva, Spain
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 March 2014

Stayed a couple of nights with my wife on our first trip to Madrid. Good value hotel with free wifi and fridge in the room. Metro station just outside the front door of the hotel with a 5 minute ride into the centre. Friendly staff, buffet breakfast available and evening meal specials. Supermarket 5 minute walk away and and Irish bar across the roundabout. Recommended. ++++

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank darrell w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 15 March 2014

I stayed here for four night beginning of March and we chose this hotel as it looked great on picturse (as they all do).
It is greatly located by Piramides train station, with direct service to the Airport.
Upon arrival and entering, you can see that it has been recently refurbished, however when getting up to the room, dislikes started.
This hotel has been rebranded to Holiday Inn and by the looks of it, they have done it as cheap as possible - all the old branding has been covered with HI stickers and the only way you know that you are in Holiday Inn is only by the toiletries in the bathroom, even the reception area has a pile of certificates on the wall with their old name.
The rooms are very tired upon close inspection and room was used as storage for two fold out beds, which did not give a great impression.
Skirting boards were loose with nails sticking out, which is not great when travelling with kids and when it comes to caring of the property, you can see that not much of that is not happening with dusty mirrors and the guest directory scribbled all over and with an old Priority Club sign-up form where someone else's details were already filled in.
Being a regular traveller within Holiday Inn and Expresses, maybe I'm just expecting too much from the brand, however things got a tad more worrying.
On our second night, my room key stopped working and when going to get this replaced, the receptionist, instead of asking me to confirm the name on the booking, gave me a new key without doing so, which rings the alarms of the safety of the hotel.
Hotel has a free WiFi connection, which is extremely slow, with Google search taking 20 seconds to load up and some every day apps on my phone were blocked by the provider.
The bar downstairs has great service with surprisingly low prices and with a tiny bit better WiFi connection.
Anyways, It would be a great hotel if they would improve on staff training with regards to security , change their WiFi provider, have more thorough housekeeping checks and impose a lot of TLC.. but until then - definitely not up to Holiday Inn standards.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erik L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Javier G, Guest Relations Manager at Holiday Inn Madrid-Piramides, responded to this review, 20 March 2014
Dear guest:
Thank you for your review on TripAdvisor regarding your recent stay at our property. It is wonderful to learn you liked the convenient location of the hotel and the bar service. We are very sorry to learn that you think the rooms are tired. Your comments are very helpful and will be shared with our Management Team for awareness.
Regarding security issues, the hotel provided you a copy of your key without identification because you were recognized.
Thank you for staying with us, and we hope to have an opportunity to serve you again.
Best regards.
Javier Grao
Guest Relations
Holiday Inn Madrid Piramides
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC
Level Contributor
81 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 8 March 2014

Just returned from a 4 night stay and was pleasantly surprised by this hotel. I did not eat in the hotel so cannot comment on the food so this review will comment on the front desk service,room and location only.

Check in/out and other service provided by the front desk was very good. Since their isn't a concierge at the hotel the front desk people were very knowledgeable about the area in terms of tourism and restaurants and more than happy to assist. All their recommendations were good. check in/out was up to standard with no problems.

Location: Absolutely perfect in my opinion. The property is a 20 minute walk to the center of town but the best thing is that it is no more than 30 steps outside the front door to the Metro and Renfe train station as well as a bus stop. Taking the C1 Renfe train from Barajas airport T4 was a breeze and cheap. Hopping on the Piramedes Metro station took us everywhere we wanted to go. The hotel is on a busy street but had double windows that completely soundproofed our room. The location is in a neighborhood type of place so is actually a pleasant reprieve from the hustle and bustle of downtown. Grocery stores and local restaurants in the area were all within a 5 minute walk.

Room: As an IHG Platinum member I was upgraded to a two room suite so will comment on that. Room 105 gave an appearance of a doctor's waiting office as the front room had 8 padded chairs lined up on the walls with a table in the middle. We both had to laugh about this when we first walked in. With a little furniture rearranging we made it look a bit more homey though. The queen sized bed in the separate bedroom was very comfortable and provided good nights of sleep. The bathroom was well stocked with amenities with a marble sink, toilet, bidet and combination tub/shower. TVs all had multi lingual stations as well. The only problem with 105 is that there was a fair amount of noise filtering in from the lobby and bar area on the floor below.

All in all, from we used the hotel for, I would say it is on the top end of Holiday Inn properties.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AirTrafficMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Madrid-Piramides

Property: Holiday Inn Madrid-Piramides
Address: Paseo Acacias 40, 28005 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#122 Family Hotel in Madrid
#150 Romantic Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Madrid-Piramides 3*
Number of rooms: 93
Official Description (provided by the hotel):
Located in front of Piramides subway and train station, the hotel is the best option to visit the Habsburg Madrid: 15 minutes walking from the main touristic attractions of the city and close to Vicente Calderón football stadium, Madrid Río and M-30 ring road access. Holiday Inn Madrid-Piramides is a three-star hotel with 93 comfortable rooms, wifi, flat TV and complete bathroom, among other facilities. It also has a lobby bar, a pleasant restaurant with international gastronomy, five meeting rooms (with capacity up to 170 attendees) and a bright hall. It is a cozy, comfortable and familiar hotel that stands out for its peaceful atmosphere and its attractive decor. ... more   less 
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Also Known As:
Holiday Inn Madrid-Piramides Hotel Madrid
Rafaelhoteles Piramides Madrid
Rafaelhoteles Piramides Hotel Madrid

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