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“friendly staff, great location” 4 of 5 bubbles
Review of Regente Hotel

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Regente Hotel
Ranked #224 of 444 Hotels in Madrid
Long Island, NY
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“friendly staff, great location”
4 of 5 bubbles Reviewed 4 August 2014

I have stayed here twice and found the staff to be extremely helpful, never rude. If you approach people with a smile, they will provide better service. A positive attitude always helps! While this isn't a fancy hotel, it's clean and the location can't be beat.

Room Tip: Ask for a room not facing the Gran Via.
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  • Stayed March 2014, travelled with friends
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mamagata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PABLOVILLAR, Gerente at Regente Hotel, responded to this review, 12 August 2014
Dear client:

Thank you for writting some words about us Hotel Regente. The Hotel Regente Staff and me are pleased for your comments about us. The Hotel Regente staff always try to be better, be helpful, be friendful. Give a smile is free.

I hope to see you again this your Hotel in Madrid and welcoming you personally

Regards

Pablo Villar
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,440 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (56)
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  • English first
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English first
Paramus, New Jersey
Level Contributor
9 reviews
5 of 5 bubbles Reviewed 11 July 2014

This is a small, plain hotel very centrally located at La Gran Via and Mesoneros Romanos. Not too many amenities, but it does have a restaurant. Clean, big rooms and bathrooms, the staff is amiable, and the best part is that it is not expensive at all. It has Wi Fi. The one draw back is that the towels are thin and sometimes scratchy.

Room Tip: I had an indoor room,a and it was very quite. The second time I asked for one room overlooking LA GR...
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  • Stayed April 2014, travelled with friends
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mirgo23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
143 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed 5 July 2014

This hotel was the first leg of our trip and even though it was small it was clean and comfortable and centrally located.In the morning my Starbucks was around the corner and the metro also.Walking distance to everything from shops to restaurants and museums .I found most people in Spain were rude or not friendly so i'm not going to mention the staff.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, IL USA
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 20 June 2014

Stayed 2 nights in late May...room was fine for me since I planned to only sleep there. The location was great, lots of shopping, restaurants, etc. Room was fine for the price. Yes, the clerks were mostly rude. Probably would not return and not recommend.

Room Tip: Go for the high floors to avoid street noise. I stayed on 8 and not much noise.
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  • Stayed May 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
Helpful?
Thank TiaBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Venice, Italy
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 16 June 2014

We stayed here in June 2014. A good location and the hotel was reasonably clean and comfortable but the staff were unfriendly, not to say rude (when we left and said goodbye they didn't even bother answering) and unhelpful. In the three other hotels where we stayed in Spain wifi was free. Here it cost 4€ an hour, 10€ a day, which is ridiculous.

  • Stayed June 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Eileen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 25 May 2014

Nice location, awful experience. The toilet did not work-got fixed after some sarcasm, air conditioning did not work; room safe did not work; broken chair and chipped glass in room. 10 euros for wi-fi (sporadic reception). In the halls, the carpet covered a creaking wood floor and the carpet was dirty. A sullen aspect to some of the staff.

  • Stayed May 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Grlaham1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Salt Lake City, Utah
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 13 May 2014

We stayed here in April, 2014. It was hot outside, but there was no air conditioning. We were told that the government did not allow it to be turned on until May 1, but we later found out this was not true and only applied to government buildings. The internet rarely worked. We had to rely on a signal from the hotel across the street. The air conditioning/heat control on the wall was only for decoration. Everything was controlled by the hotel. Everything is extra. The internet service which was practically nonexistent was 10 euros a day; the gym with only four pieces of equipment was 6 euros a day. If we had internet service, we would have used it to look for a new hotel. The rooms that face the interior had no ventilation and were dark, old, and dingy. Do yourself a favor and avoid this hotel.

  • Stayed April 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank traveler84121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Regente Hotel

Property: Regente Hotel
Address: Calle Mesonero Romanos 9, 28013 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Room Service Wheelchair access
Hotel Style:
Ranked #224 of 444 Hotels in Madrid
Price Range (Based on Average Rates): £
Hotel Class:3 star — Regente Hotel 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Regente Hotel Madrid

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