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“Not as good as you could imagine at first sight.”
Review of Hotel Sterling

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Hotel Sterling
Ranked #271 of 442 Hotels in Madrid
Reviewed 18 August 2013

The point is that at first sight you can feel like in a superior hotel with really good inside areas in the main hall and in the rooms (LCD tv's, safe, fridge..) but then you realize that there are little details and things that make it not so good, improvements are not the only thing a hotel needs to gain our best marks.
The first thing was that we could get to the room from 12:00 (according with our reservation) and finally, after a tiring journey, we were allowed to enter to the room after 14:00, so we had to leave our luggage there and keep walking by the surrounding areas in order to wait to our rooms.

The reception staff were not so kind or friendly as we are use to, and didn't attend our request for a better room that we made in the reservation 35 days before and at the moment as we got the keys. The night staff guy was quite kind however, he gave us an extra pillow as soon as he could (and he had to do this 'cause his partners didn't remember to do it when we requested it 8 hours before).

The problem with the room was that the entire wall of the room is exposed to the people movement area, the lifts and the stairs so every person talking, shouting, crying , laughing etc.. can disturb your sleep or resting hours. Even your intimacy. We think that in this part fo the hotel shouldn't be placed any room (106). We asked for a better room and the recepcion girl said that this wouldn't be a problem but we never got it.
The room itself was quit good, it is not common to find safe, frigde, a/c, just improved rooms and a fruit basket in a 3 stars hotel. The bed was a bit old and the mattress needed a change, the mattress base had wheels (the first time I see this, I don't know if the rest of the mattress bases are the same.) The tub tap had a bit problem and the main light needed to be replaced but these things are little maintainance tasks.

We had the breakfast included in our reservation and as we could check before in Tripadvisor was a bit dissapointing, because of the lack of variety mainly. You can eat well, you are not going to be hungry after breakfast but don't expect many different dishes, a couple of cereals, sliced and whole fruit, cocoa, milk, water, coffee and a couple of juicies. A couple of pastries and white bread you can fill with 4 or 5 kind of cold meat. Not bad in any case and the staff didn't hurry us in any moment though we kept there relaxed and talking for a while.

The location as you can see is very good if you want to know the city center, there are many cinemas and theaters near, museums are not so far away neither. Good choice if you want to walk by this area.

Room Tip: It is essential to require a room far away from the people movement areas near stairs and elevators.
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  • Stayed: August 2013, travelled as a couple
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1  Thank Rafaelmsanchez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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118 - 124 of 764 reviews

Reviewed 8 July 2013

Stayed here last year. Beautiful quaint 3 star in a great location in Madrid.
The IPad at checkin was an unexpected and wonderful touch.. we really Loved our time here. Staff were great and only good memories!!! Rooms were clean and for what you're getting this was a grea tplace...

  • Stayed: November 2012, travelled as a couple
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Thank JLP8288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2013

It is easy to walk to cultural places or shopping. Our room was very quiet for the 5 days we stayed. Breakfast is good. The staff is pleasant and efficient. TV was bad, only few unstabelized channels, may be just needs to be adjusted ? Another negative point: the crumpled sheets. In spite of this,
I will go back again there and recommand this hotel. Excellent quality-price.

Room Tip: I will wish a room away from the 2 lifts and I will avoid a room giving on San Bernado street !
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  • Stayed: June 2013, travelled as a couple
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1  Thank 7401paula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2013

My second time in Madrid, there for only 1 night. Great service, great accommodating staff who are very helpful and knowledgeable, patient and courteous.
The room was great, very spacious (even with 3 separate beds!) and extremely clean.
Central location, with Metro station just few steps away. Very close to shopping and sightseeing venues.

Great hotel for a good price! Will definitely go back there again.

  • Stayed: June 2013, travelled with friends
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1  Thank Su_1307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2013

I met up with my sister, who lives in Lanzarote, in Madrid in May for five days. My sister chose the Sterling based on location (3 minutes walk from Gran Via) and also value for money. It was excellent in every respect and ideal as a base to tour Madrid and sight-see. We used the Hop On Hop Off Tour Bus with a two day ticket which is best value. We got to see all of the places my sister had put on a list as she had done all of the preparation for our trip. The staff in the hotel could not have been more friendly, courteous, obliging and efficient. From the moment we arrived we felt at home.The gentleman who was "in charge" of the breakfast room was so friendly, greeting everyone as they arrived and departed. I want to compliment in a special way, Hector, who was on front desk for most of the time we were there. He never tired of us asking questions about restaurants, bars and shopping centre locations and was always so pleasant and friendly. All in allagreat hotel and one I will definitely go back to again.

Room Tip: couple of "balcony" rooms on a few floors
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  • Stayed: May 2013, travelled with family
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2  Thank sunseekers021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2013

Perfect situated near Gran Via in city centre of Madrid. Nice rooms, including bath. Including minibar, unfortunately no watercooker. Cleaned and new towels daily. Nice breakfast..
Good price/quality!

  • Stayed: May 2013, travelled solo
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Review collected in partnership with Easytobook.com
Thank Diana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2013

Getting There: Take line 8 from the airport to Nuevos Ministerios. Transfer to line 10 (towards Puerto del Sur). Get off at Plaza de Espana. Walk up Gran Via (up the hill). Turn left onto Calle San Bernardo. Street signs are on the side of the buildings.

It took us about an hour by metro to get to the hotel. There is a 3 euro per person supplement to exit the airport (and another 3 euro to enter), plus the cost of the metro. We purchased a 10-journey Metrobus ticket and added airport supplements for two people and it came to about 18 euro.

The Location: Fabulous location. They say Madrid is the city that never sleeps and this seemed to be true. There’s lots of restaurants and bars within easy walking distance. We barely needed the metro at all during our stay. We walked to Plaza Mayor, Templo de Debod, Palacio Real, etc.

Be sure to check out 100 Montaditos on Gran Via for 1 euro beers and sandwiches.

For awesome croquetas, try: La Abadia

The Mercado de San Miguel is a must!

The Room: Decent room. We had a terrace, which was nice. The hotel/room had a Spanish feel – it was nice not to be at a Best Western. The bed, however, was quite horrible. Small, super hard and it creaked with every movement. I was still able to sleep pretty well, but my husband had more issues. The bathroom was good – hot shower with good water pressure, although the sink had barely a trickle of water. The hairdryer was pretty useless. There was a thermostat and supposedly air conditioning but we never could get it to work.

The Breakfast: Meh. If it’s included, fine. If you’re paying extra, don’t bother. There’s so many other options right outside your door. The breakfast included coffee, tee, bread, butter, meat and cheese and a bit of fruit.

In summary: Great hotel for the price/location, but if luxury is what you’re after, particularly in terms of the bed, think again.

  • Stayed: May 2013, travelled as a couple
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1  Thank S_love
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Sterling

Address: Calle San Bernardo 29-31, 28015 Madrid, Spain (Formerly Hotel Alexandra)
Region: Spain > Community of Madrid > Madrid > Malasana
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Airport Transportation
Hotel Style:
Ranked #271 of 442 Hotels in Madrid
Price Range: £55 - £343 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Sterling 3*
Number of rooms: 69
Reservation Options:
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Also Known As:
Alexandra Hotel Madrid

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