The point is that at first sight you can feel like in a superior hotel with really good inside areas in the main hall and in the rooms (LCD tv's, safe, fridge..) but then you realize that there are little details and things that make it not so good, improvements are not the only thing a hotel needs to gain our best marks.
The first thing was that we could get to the room from 12:00 (according with our reservation) and finally, after a tiring journey, we were allowed to enter to the room after 14:00, so we had to leave our luggage there and keep walking by the surrounding areas in order to wait to our rooms.
The reception staff were not so kind or friendly as we are use to, and didn't attend our request for a better room that we made in the reservation 35 days before and at the moment as we got the keys. The night staff guy was quite kind however, he gave us an extra pillow as soon as he could (and he had to do this 'cause his partners didn't remember to do it when we requested it 8 hours before).
The problem with the room was that the entire wall of the room is exposed to the people movement area, the lifts and the stairs so every person talking, shouting, crying , laughing etc.. can disturb your sleep or resting hours. Even your intimacy. We think that in this part fo the hotel shouldn't be placed any room (106). We asked for a better room and the recepcion girl said that this wouldn't be a problem but we never got it.
The room itself was quit good, it is not common to find safe, frigde, a/c, just improved rooms and a fruit basket in a 3 stars hotel. The bed was a bit old and the mattress needed a change, the mattress base had wheels (the first time I see this, I don't know if the rest of the mattress bases are the same.) The tub tap had a bit problem and the main light needed to be replaced but these things are little maintainance tasks.
We had the breakfast included in our reservation and as we could check before in Tripadvisor was a bit dissapointing, because of the lack of variety mainly. You can eat well, you are not going to be hungry after breakfast but don't expect many different dishes, a couple of cereals, sliced and whole fruit, cocoa, milk, water, coffee and a couple of juicies. A couple of pastries and white bread you can fill with 4 or 5 kind of cold meat. Not bad in any case and the staff didn't hurry us in any moment though we kept there relaxed and talking for a while.
The location as you can see is very good if you want to know the city center, there are many cinemas and theaters near, museums are not so far away neither. Good choice if you want to walk by this area.
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- Also Known As:
- Alexandra Hotel Madrid