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“Great location”
4 of 5 bubbles Review of Hotel Preciados

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Hotel Preciados
Ranked #20 of 444 Hotels in Madrid
Certificate of Excellence
Sydney, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great location”
4 of 5 bubbles Reviewed 10 November 2012

Great location , nice rooms , friendly staff .we stayed in apartment the size of a small dollhouse the night before , so we were more than happy to find this lovely hotel . Very good breaky , we definitely recommend this hotel we had 2 nights there very happy

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Murraysdospain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOGELLAG, Director de Relaciones Públicas at Hotel Preciados, responded to this review, 13 November 2012
Dear Guest,

Thanks for your time to write a review about the Hotel Preciados.

We are glad that you enjoyed our rooms and expect our Staff and facilities have made your stay one to remember.

Thanks and regards. We look forward as soon as possible in Madrid.
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3,604 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (494)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Haifa, Hefa, Israel
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 November 2012

We stayed at the hotel for 6 nights and enjoyed every moment.
The location was perfect, the breakfast diverse, the staff was kind and helpfull for every need and the room was comfertable.
There was a free mini bar filled with great things and FREE WIFI all over the hotel.
We had a little priblem at the shower with the handle and it was fixed immediatly.
Best hotel we could choose in madrid, live up to his title.
definitely recommended.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shlomit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOGELLAG, Director de Relaciones Públicas at Hotel Preciados, responded to this review, 13 November 2012
Dear Guest,

We like to know that you had a good stay at the Hotel. All rooms have minibar, wifi and safety box free for our Guest. Thanks a lot for your positive comments about central location, kind and helpful Stafff and the quality of the breakfast.

We hope to return soon.

Best regards.
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London UK
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 bubbles Reviewed 9 November 2012

It's hard to fault this hotel. It is clean and modern and a delight to be in.

We spent 5 days here and really there was only one area of concern that struck us, which I will deal with now so as to get it out of the way. The problem lies with their catering side. Breakfasts are of a high quality and plentiful, but management has adopted a completely self-service approach. That is, the staff do nothing but bus the tables and replenish the food. Even hot beverages are self-service (but with good quality Nespresso machines, so that works well). However there are only two people on duty at any one time at breakfast and they are rarely in evidence. As a result we often ended up clearing our chosen table of the previous occupants' detritus, and had to steal cutlery from other tables. Additionally, there were only three hot items on the breakfast buffet and all of them were always lukewarm. This was particularly irritating, especially because lukewarm eggs are not particularly pleasant.

We ate dinner in the hotel on only one night, and again the food was good. However none of the staff spoke more than half a dozen words of English between them (this included the Maitre D') and so it was very hard to make our requirements understood. Non-English speakers may be shaking their heads at this typical British complaint, but consider … people from countries like Denmark and the Netherlands will expect to use English to convey their requirements. This is, after all, a four star hotel in a world-class city and the complete inability of the catering staff to speak English is frankly astonishing.

That said, everything else about the hotel was simply superb. It's a very modern hotel located in a pedestrian precinct 5 minutes' walk from Sol Square (which itself is very close the shopping centre of Madrid).

Our room was very quiet, having double double-glazing balcony doors (that is, two sets of doors that are double-glazed) which completely blocked the noise from the street. Added to that, there were electric shutters that could be lowered to block out the light, should one wish to (we didn't). The air conditioning was quiet and effective.

The room was of a good size, with two large fitted cupboards which contained a spacious safe and 3 small drawers and plenty of hanging space (including hangers). The double bed was firm and comfortable, but a little on the small side. I would think that Americans (who are used to beds the size of helicopter landing pads) would find it a bit cramped.

The en-suite bathroom was a good size too, with a bidet, toilet and a rather short bath (not long enough for the guys) but the bath was pleasantly deep and had a very powerful shower attachment. Hot water was plentiful at all times too. A very nice touch was the fact that the floor of the bathroom was heated, as was the mirror over the sink.

The hotel also has free WiFi, which was fast and reliable. I find this particularly gratifying and these days wouldn't consider staying at an hotel that didn't offer this service.

The front-of-house staff on the desk were all delightful, knowledgable, eager to help and very responsive to requests for assistance or advice. Without question we would stay there again.

Room Tip: Ask specifically for a quiet room. They will oblige if they can.
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank DavidGarfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOGELLAG, Director de Relaciones Públicas at Hotel Preciados, responded to this review, 14 November 2012
Dear Guest,

We would like to thank you very much for taking the time to give us a feedback on your recent stay at Hotel Preciados.

We deeply apologize for the inconveniences you experienced during your stay regarding the breakfast. These comments help us to improve in our job each day.

Your compliments of our central location, free wifi and minibar, the “khow how” to the Staff, comfortable room and quiet, good operation of the air conditioning are very much appreciated.

Thank you for taking the time to write a review and we look forward to your return.

Best regards.
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estepona
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 9 November 2012

spent 2 nights in the hotel on 4th floor. Great location in heart of shopping and eating area. not too far from Prado etc. Staff very helpful and decent rate. Rooms very decent. There wsa a small hiccup on arriving as we found the original room not to our liking but this was promptly fixed without fuss.

Room Tip: we took a standard room which was fine for the 2 of us on the 4th floor
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rfpaton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOGELLAG, Director de Relaciones Públicas at Hotel Preciados, responded to this review, 13 November 2012
Dear Guest,

We appreciate your opinion about helpful Staff, comfortable rooms and location of the Hotel.

We are trying to say that the price is equated with the quality of our services. Each year the Property of the Hotel makes an improvement on it to you, as customers feel good.

We hope to see you again on future occasions.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kimberley, South Africa
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 9 November 2012

For a tourist, this hotel cannot be better located. Taxi's stop right in front of the door and both a metro station and other public transport like buses are within spitting distance! Also very close to major shopping centres and many tourist attractions can be reached on foot, not to mention a phletora of restaurants. The reception staff is unwaveringly friendly, speaks good English and are willing to help in any way possible. Excellent breakfast, restaurant and bar. The (non English speaking) bar/restaurant staff knew our room number after the first visit and greeted us like long lost family on every occasion! Room 204 had a spacious double cupboard and a rack to place suitcases. Were sent two (gratis) very wellcome cups of coffee with a chocolate for our 02:00 wake- up call to leave for the airport! Elevator easily accomodated the the two of us and three large suitcases, plus hand luggage, not at all small by EU standards. Having scraped our way through many narrow streets in Europe, the street in front of this hotel very wide and service cars drive there easily with lots of room to spare for pedestrians,, etc.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GrietMM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOGELLAG, Director de Relaciones Públicas at Hotel Preciados, responded to this review, 12 November 2012
Dear Guest,

Your opinion about our good location in the center of Madrid, it´s greatly appreciated.

All the Staff we work hard to offer the best service and a great stay for each Guest.

Thank you for choosing to stay with us and we hope to see you soon.

Kind regards,
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Los Angeles
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 8 November 2012

We stayed at this hotel a total of 3 times on our last visit to Spain and enjoyed it very much.
The location is within easy walking distance of all the attractions of interest to us. The ample room is well designed, clean, quiet and very comfortable. The English speaking staff is extraordinary. Someone is always available to happily assist with any need you might have from making reservations to parking your car in their lot. The restaurant is also very good; sitting outside for a drink when you get back to the hotel is a real pleasure. Highly recommended.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elaydesigner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOGELLAG, Director de Relaciones Públicas at Hotel Preciados, responded to this review, 12 November 2012
Dear Guest,

Thanks for your time to dedicate a review.

As you say you highlight our excellent location in central Madrid, just a few minutes from the Puerta del Sol, Plaza Mayor, La Latina area and Opera, with an area of Restaurants and tapas bars.

The safety box in the room is not spoiled, just have to ask someone at the front desk open since normally the previous Guest keep closed.

Our staff strives every day to get your satisfaction supported by adequate facilities for their needs.

Thank you very much again and hope to see you soon
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Atlanta, Georgia
Level Contributor
108 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 7 November 2012

The hotel is in a central location easy to get to major shopping areas and public transportation. Madrid is a confusing city to navigate and even our taxi driver from the train station had no idea where this hotel is so if you are flying in or taking a train I would strongly suggest printing out detailed directions to the hotel as it can be a challenge to get there. Additionally the hotel is in an area where at certain times of day certain roads are closed to cars or very very congested and you may have to walk however the street next to the hotel was never closed off so if your driver knows where to go he/she can take you to the front door. Our room was clean everything worked with exception of the in-room safe (others in our party had the same issue with their in-room safes as well). Big bathroom with a nice shower. We were on the third floor and I was concerned about street noise as the area is very busy but never had a problem. Overall the hotel was well maintained and the staff answered all of our questions and was very helpful arranging transportation and providing directions.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2Here4Fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOGELLAG, Director de Relaciones Públicas at Hotel Preciados, responded to this review, 23 November 2012
Dear Guest,

Thanks for your time to dedicate a review. The address that you must give to the taxi driver for the other time is Plaza de Santo Domingo, because is the entrance to the Hotel.

As you say you highlight our excellent location in central Madrid, just a few minutes from the Puerta del Sol, Plaza Mayor, La Latina area and Opera, with an area of restaurants and tapas bars.

We feel the problem you had with the safe, if you let us know at Reception we went to open because the problem is not that this damaged if that the last Guest has left your code.

Our Staff strives every day to get your satisfaction supported by adequate facilities for their needs.

Thank you very much again and hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Preciados

Property: Hotel Preciados
Address: C/ Preciados 37, 28013 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Family Hotel in Madrid
#9 Romantic Hotel in Madrid
#13 Business Hotel in Madrid
#16 Luxury Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Preciados 4*
Number of rooms: 74
Official Description (provided by the hotel):
A Modern Boutique 4**** Hotel, located in the main shopping street in Madrid: Calle Preciados. From its unbeatable location, between PLAZA ESPAÑA – GRAN VÍA – PASEO DEL PRADO – PUERTA DEL SOL and PLAZA MAYOR, our guests will be able to enjoy the most attractive cultural and shopping delights in Madrid. FREE MINIBAR and WIFI in all rooms.Tranquility, courtesy, elegance and comfort are just some of the charms and qualities that characterize the Hotel Preciados. ... more   less 
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Also Known As:
Hotel Preciados Hotel Madrid
Preciados Hotel Madrid

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