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“Service Beyond Compare”
Review of Hotel Orfila

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Hotel Orfila
Ranked #1 of 442 Hotels in Madrid
Certificate of Excellence
Reviewed 24 September 2013

My wife and I celebrated our anniversary in Madrid and the staff went ALL OUT in making our experience most memorable. This, on top of the fact that our every day experiences there were over the top when in comes to the attention paid by the wonder staff to their guests along with the ambience of the property. I highly recommend this hotel as it and their wonderful staff exceeded all of our expectations.

  • Stayed: September 2013, travelled as a couple
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Thank Avacados
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Hotel Orfila, responded to this reviewResponded 27 September 2013

Dear guest,
Many thanks for your stay at the Hotel Orfila and for sharing your impressions and insider tips with fellow travelers on TripAdvisor. There is always room for improvement and your suggestions helps us identify the aspects we should prioritize, and for that thank you.
We also appreciate your comments about the, service and our staff . We will transmit your comments to our entire team who always appreciate words of praise!
We look forward to accommodating you again!
Best regards,

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Write a ReviewReviews (1,205)
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719 - 725 of 1,205 reviews

Reviewed 24 September 2013

Overall we loved the hotel and the service from the staff was excellent.

However in Room 12 the beds were horrendously uncomfortable. There really isn't any need to have the remote controlled adjustable bases and my partner's bed had a huge sag in the middle of it. Consequently she didn't sleep well throughout our stay.

Saying that, the suite was lovely in itself.

There was also a lot of noise from down below in the early mornings. I'm not sure if it was a service entrance but there seemed to be a lot of doors banging.

In hindsight, we should have asked to move rooms (had there been any available).

Would we stay again? Yes probably, but we'd check on which rooms were available and what type of beds they had. We liked the location as we enjoyed the walk down to the old town.

Room Tip: Maybe ask for a room overlooking the courtyard - that might be a bit quieter.
See more room tips
  • Stayed: September 2013, travelled as a couple
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Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Hotel Orfila, responded to this reviewResponded 27 September 2013

Dear Guest:
From all of us here at Hotel Orfila, we´d like to thank you for choosing us for your stay while in Madrid. We are most thankful for constructive reviews for they allow us to enhance our understanding of our guests' needs and wants.
We have taken note of your comments and we would like to inform you that the next week we are going to change the bed of the Room 12.
On the other hand, we are happy to learn you took advantage of our location to enjoy the many touristic attractions this wonderful city has to offer.
We would love to see you again next time you are in town. Hopefully you´ll give us a chance to show you our improvements.
Looking forward to hearing from you.

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Reviewed 22 September 2013

On a 3 night business trip to madrid. The palace was booked so decided to try this hotel based on the TA rating. I was a little underwhelmed by this old hotel. The service is very good but rooms are old. The neighborhood is ok about a 30 minute walk to old part of town (plaza del sol etc). The rate was competitive but overall would not stay here again. I really struggle to make sense of these rating on trip advisor truly hit or miss.

Stayed: September 2013
3  Thank Borijay51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Hotel Orfila, responded to this reviewResponded 27 September 2013

Dear guest,
Many thanks for your stay at the Hotel Orfila and for sharing your impressions and insider tips with fellow travelers on TripAdvisor.
We work hard to deliver the best possible service to each one of guests and we are always appreciative of their suggestions, since we strongly believe in continuous self-improvement.
From the conception of the essence of the hotel we attempted to capture minimalist, out-of-the box design for our rooms, which has had great acceptance among our guests. However, we do understand it might not be suitable for all tastes.
We look forward to accommodating you again!
Best regards,

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Reviewed 6 September 2013

An elegant hotel in a quiet but well-located Madrid neighborhood in walking distance to the best shopping areas. The hotel is somewhat short on the amenities that many travelers would expect in a 5 star property: pool, fitness center, spa; but the rooms are very comfortable and well-furnished and the service could not be better. The restaurant is very beautiful, with outdoor garden seating and excellent, creative cuisine. I highly recommend the hotel and will happily stay here again.

  • Stayed: September 2013, travelled as a couple
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2  Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Hotel Orfila, responded to this reviewResponded 9 September 2013

Dear guest:

We are most grateful for having chosen our hotel for your last stay in Madrid. We work really hard to ensure our guests live the most wonderful experience possible while visiting us and comments like yours lets us know we are walking down the right path.
We are happy to learn you enjoyed the efficient and friendly service provided by our staff and we would love to welcome you back.
Next time you find yourself planning you a trip to Madrid, please let us know and we will be more than happy to help you find the exact match to your needs.

Kind regards,

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Reviewed 28 August 2013

And, in fact, best hotel I've ever stayed in.

It is impossible to forget the level of attention and detail found at Orfila.

Recommended in the strongest terms and over every other in Madrid.

Beds utterly comfortable, lovely gifts every night (sherry, petits fours, etc.), and kind service.

Room Tip: Room with balcony facing the winter garden
See more room tips
  • Stayed: December 2012, travelled with friends
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1  Thank mab87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Hotel Orfila, responded to this reviewResponded 30 August 2013

Dear Guest,
Many thanks for your kind words and for taking a moment of your time to share your experience with other fellow travelers. At Relais & Chateaux Hotel Orfila, we are committed to deliver the best possible experience while visiting Madrid.
Kind regards,

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Reviewed 11 July 2013

excellent staff contributed to a wonderful stay in hotel orfila. accommodations were ready for our early arrival and bilingual managers made for easy communication concerning all matters. the hotel is located in a very secure, quiet area of madrid on a very short street; so be sure to have the address and phone number to provide taxis. i would absolutely stay at hotel orfila again if i visit madrid in the future as i prefer smaller more intimate hotels.

  • Stayed: June 2013, travelled as a couple
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2  Thank jeffrey b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Hotel Orfila, responded to this reviewResponded 12 July 2013

Dear guest:
We are most grateful for having chosen our hotel for your last stay in Madrid. We work really hard to ensure our guests live the most wonderful experience possible while visiting us and comments like yours lets us know we are walking down the right path.
We are happy to know you have enjoyed our friendly and efficient service and that you took advantage of our location to discover our city. Next time you find yourself planning a trip to Madrid, please let us know in advance, we would love to be the ones to welcome you back.
Best regards,

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Reviewed 29 June 2013

I just returned from a 3 day stay at the Hotel Orfila and it was wonderful. I have stayed at many top hotels in the U.S. and Europe and the service at Hotel Orfila was at the very top. Even before arriving I was emailing with Marcos for information on sightseeing and help in finding a guide for my 16 year old son and myself. Upon our arrival, my son was ill and Marcos and the staff immediately found a doctor for him. Jose, a member of the staff, accompanied me to the farmacia to help purchase the necessary medications for my son. The care and concern exhibited from every staff member was amazing. Our room was very nice, clean, quiet and spacious. The guide Marcos hired for us was perfect. The location was excellent, and both my son and I had a perfect trip to Madrid. If only we could have stayed a few days more.

  • Stayed: June 2013, travelled with family
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2  Thank robsto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Hotel Orfila, responded to this reviewResponded 5 July 2013

Dear Guest:

From all of us here at Hotel Ofila, we´d like to thank you for choosing us for your stay while in Madrid. We are most thankful for constructive reviews for they allow us to enhance our understanding of our guests' needs and wants.
We would love to see you and your children again next time you are in town. So please, feel free to contact us anytime.

Looking forward to hearing from you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Orfila

Address: Calle de Orfila 6, 28010 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Chamberi
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Family Hotel in Madrid
#1 Luxury Hotel in Madrid
#4 Romantic Hotel in Madrid
#4 Business Hotel in Madrid
Price Range: £206 - £503 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Orfila 5*
Number of rooms: 32
Official Description (provided by the hotel):
The small XIX century palace was transformed into a hotel in 1999, respecting the majestic style of the era, at the same time as installing all the appropriate commodities for a luxuorious establishment from the end of the nineteenth century. Only a year after it opened, the hotel joined the Relais Chateaux Chain of hotels, a group of the most prestigious hotels in the world. The hotels belonging to the Relais Chateaux must have 4 or 5 stars and less than 100 rooms, and be outstanding their strict respect for the five concepts that define the philosophy of this hotel chain: character, courtesy, charm and cuisine.Located in a quite exclusive residential area in the cultural and business centre of Madrid, this creates a framework for a different concept of the hotel business in the capital of Spain.---------------------------------------------------------------------------------------------------------------------------------El palacete del siglo XIX, se transformó en hotel en 1999 respetando el aire señorial de la época, al tiempo que se le dota de todas las comodidades propias de un establecimiento de lujo de finales de este siglo.Solo un año más tarde de su inauguración, el hotel ingresó en la Cadena Relais Chateaux, que agrupa a los hoteles más prestigiosos del mundo. Los hoteles miembros de Relais Châteaux deben contar con 4 y 5 estrellas y menos de 100 habitaciones, y distinguirse por cumplir estrictamente los cinco conceptos que definen la filosofía de la cadena: carácter, cortesía, calma, encanto y cocina.Situado en una zona residencial, exclusiva y tranquila en el centro cultural de negocios de Madrid, sirve como marco a un concepto diferente de hostelería en la capital de España. ... more   less 
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Also Known As:
Orfila Hotel Madrid

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