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“Excellent service”
Review of Hotel Orfila

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Hotel Orfila
Ranked #1 of 436 Hotels in Madrid
Certificate of Excellence
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Excellent service”
Reviewed 2 October 2013

For the final part of our holiday in Spain, we wanted a small, boutique hotel and choose the Orfila based on positive reviews on tripadvisor. The reviews are certainly glowing and upon arrival we were warmly welcomed by the staff. The decor is 'olde worlde' and this theme continues in the clean and comfortable rooms. Our room was spacious, well laid out and with a high ceiling. Unfortunately the next morning we were woken up at 8am by the next door construction. The hotel handled it well and moved us immediately to a quiet room. When I mentioned that the layout did not suit us they moved us again to a suitable room, all with an apology letter and bottle of cava, from the Manager. The staff really make this place. They are professional and genuinely caring. We never felt rushed along by the front desk. We loved the location, walking distance to a host of options but in peaceful neighborhood.

So that's all the positives. Now the reality is, it's an old building. So things like the AC making noise and the water temperature in the shower hard to control were an issue. We pumped the fan up on the AC which made it quiet and we got the hang of the shower. If I had known these issues at the beginning (reviews give me high expectations, perhaps?) I may have shopped around a bit more, considering the room rate. We were here for 4 nights and in the end, we were won over by the service.

So if you value personal service, security and location, the Orfila provides a haven in bustling Madrid, just bear in mind the 'quirks' of an old building.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank MFin71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Hotel Orfila, responded to this review, 11 October 2013
Dear Guest:

We are really happy to learn that you enjoyed your stay with us and that you appreciated our team’s efficient and friendly service, as well as our facilities. At Hotel Orfila we like to take care of our guests so they can get best possible experience while visiting Madrid.
Thank you for taking the time to share your experience here at Trip Advisor with such kind and detailed comment. We are sure those insiders´ tips will be of great help to fellow travelers!
Please let us know next time you are planning to visit our city, since we´d love the chance to accommodate you once more.

We look forward to see you again!.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (151)
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Sydney, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 September 2013

This is a great hotel that is located in a well-located quiet street. The room was spacious and very clean. Staff were very helpful and attentive. Pricing for the room was very reasonable. I would highly recommend this for a stay in Madrid.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Hotel Orfila, responded to this review, 4 October 2013
Dear Guest:

Many thanks for your stay at the Hotel Orfila. We are pleased to learn that you appreciated our team’s efficient service and enjoyed your stayed in Madrid. For us is very important that our guests feel comfortable and happy during their stay in the hotel.

Don't hesitate to return to Hotel Orfila if you come again to Madrid, we will be waiting for you.

Best Regards,
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Fallbrook, California
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 September 2013

My wife and I celebrated our anniversary in Madrid and the staff went ALL OUT in making our experience most memorable. This, on top of the fact that our every day experiences there were over the top when in comes to the attention paid by the wonder staff to their guests along with the ambience of the property. I highly recommend this hotel as it and their wonderful staff exceeded all of our expectations.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Avacados
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Hotel Orfila, responded to this review, 27 September 2013
Dear guest,
Many thanks for your stay at the Hotel Orfila and for sharing your impressions and insider tips with fellow travelers on TripAdvisor. There is always room for improvement and your suggestions helps us identify the aspects we should prioritize, and for that thank you.
We also appreciate your comments about the, service and our staff . We will transmit your comments to our entire team who always appreciate words of praise!
We look forward to accommodating you again!
Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Helier, United Kingdom
Level Contributor
72 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 24 September 2013

Overall we loved the hotel and the service from the staff was excellent.

However in Room 12 the beds were horrendously uncomfortable. There really isn't any need to have the remote controlled adjustable bases and my partner's bed had a huge sag in the middle of it. Consequently she didn't sleep well throughout our stay.

Saying that, the suite was lovely in itself.

There was also a lot of noise from down below in the early mornings. I'm not sure if it was a service entrance but there seemed to be a lot of doors banging.

In hindsight, we should have asked to move rooms (had there been any available).

Would we stay again? Yes probably, but we'd check on which rooms were available and what type of beds they had. We liked the location as we enjoyed the walk down to the old town.

Room Tip: Maybe ask for a room overlooking the courtyard - that might be a bit quieter.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Hotel Orfila, responded to this review, 27 September 2013
Dear Guest:
From all of us here at Hotel Orfila, we´d like to thank you for choosing us for your stay while in Madrid. We are most thankful for constructive reviews for they allow us to enhance our understanding of our guests' needs and wants.
We have taken note of your comments and we would like to inform you that the next week we are going to change the bed of the Room 12.
On the other hand, we are happy to learn you took advantage of our location to enjoy the many touristic attractions this wonderful city has to offer.
We would love to see you again next time you are in town. Hopefully you´ll give us a chance to show you our improvements.
Looking forward to hearing from you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
63 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 22 September 2013 via mobile

On a 3 night business trip to madrid. The palace was booked so decided to try this hotel based on the TA rating. I was a little underwhelmed by this old hotel. The service is very good but rooms are old. The neighborhood is ok about a 30 minute walk to old part of town (plaza del sol etc). The rate was competitive but overall would not stay here again. I really struggle to make sense of these rating on trip advisor truly hit or miss.

Stayed September 2013
Helpful?
3 Thank Borijay51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Hotel Orfila, responded to this review, 27 September 2013
Dear guest,
Many thanks for your stay at the Hotel Orfila and for sharing your impressions and insider tips with fellow travelers on TripAdvisor.
We work hard to deliver the best possible service to each one of guests and we are always appreciative of their suggestions, since we strongly believe in continuous self-improvement.
From the conception of the essence of the hotel we attempted to capture minimalist, out-of-the box design for our rooms, which has had great acceptance among our guests. However, we do understand it might not be suitable for all tastes.
We look forward to accommodating you again!
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
83 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 6 September 2013

An elegant hotel in a quiet but well-located Madrid neighborhood in walking distance to the best shopping areas. The hotel is somewhat short on the amenities that many travelers would expect in a 5 star property: pool, fitness center, spa; but the rooms are very comfortable and well-furnished and the service could not be better. The restaurant is very beautiful, with outdoor garden seating and excellent, creative cuisine. I highly recommend the hotel and will happily stay here again.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Hotel Orfila, responded to this review, 9 September 2013
Dear guest:

We are most grateful for having chosen our hotel for your last stay in Madrid. We work really hard to ensure our guests live the most wonderful experience possible while visiting us and comments like yours lets us know we are walking down the right path.
We are happy to learn you enjoyed the efficient and friendly service provided by our staff and we would love to welcome you back.
Next time you find yourself planning you a trip to Madrid, please let us know and we will be more than happy to help you find the exact match to your needs.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 August 2013

And, in fact, best hotel I've ever stayed in.

It is impossible to forget the level of attention and detail found at Orfila.

Recommended in the strongest terms and over every other in Madrid.

Beds utterly comfortable, lovely gifts every night (sherry, petits fours, etc.), and kind service.

Room Tip: Room with balcony facing the winter garden
See more room tips
  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mab87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Hotel Orfila, responded to this review, 30 August 2013
Dear Guest,
Many thanks for your kind words and for taking a moment of your time to share your experience with other fellow travelers. At Relais & Chateaux Hotel Orfila, we are committed to deliver the best possible experience while visiting Madrid.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Orfila

Property: Hotel Orfila
Address: Calle de Orfila 6, 28010 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Chamberi
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Luxury Hotel in Madrid
#1 Family Hotel in Madrid
#4 Business Hotel in Madrid
#4 Romantic Hotel in Madrid
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Orfila 5*
Number of rooms: 32
Official Description (provided by the hotel):
The small XIX century palace was transformed into a hotel in 1999, respecting the majestic style of the era, at the same time as installing all the appropriate commodities for a luxuorious establishment from the end of the nineteenth century. Only a year after it opened, the hotel joined the Relais Chateaux Chain of hotels, a group of the most prestigious hotels in the world. The hotels belonging to the Relais Chateaux must have 4 or 5 stars and less than 100 rooms, and be outstanding their strict respect for the five concepts that define the philosophy of this hotel chain: character, courtesy, charm and cuisine.Located in a quite exclusive residential area in the cultural and business centre of Madrid, this creates a framework for a different concept of the hotel business in the capital of Spain.---------------------------------------------------------------------------------------------------------------------------------El palacete del siglo XIX, se transformó en hotel en 1999 respetando el aire señorial de la época, al tiempo que se le dota de todas las comodidades propias de un establecimiento de lujo de finales de este siglo.Solo un año más tarde de su inauguración, el hotel ingresó en la Cadena Relais Chateaux, que agrupa a los hoteles más prestigiosos del mundo. Los hoteles miembros de Relais Châteaux deben contar con 4 y 5 estrellas y menos de 100 habitaciones, y distinguirse por cumplir estrictamente los cinco conceptos que definen la filosofía de la cadena: carácter, cortesía, calma, encanto y cocina.Situado en una zona residencial, exclusiva y tranquila en el centro cultural de negocios de Madrid, sirve como marco a un concepto diferente de hostelería en la capital de España. ... more   less 
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Also Known As:
Orfila Hotel Madrid

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