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Relais & Chateaux Hotel Orfila
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Reviews (1,251)
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1,051
156
28
11
5
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1,051
156
28
11
5
Show reviews that mention
All reviewsquiet streetfront office managerplaza colonsmall hotelelegant hoteljunior suitewithin walking distancerooms are largea wonderful staymajor museumsside streetthree nightslong weekendthe ritzprado museumcentral locationtapas
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743 - 748 of 1,251 reviews
Reviewed 15 October 2013

The hotel is in a nice location - a downhill walk to the center of the city (maybe 20min). The neighborhood around and just south (towards the city center) is really great - lots of shopping, restaurants, cool buildings. The hotel is near a metro which makes exploring the city easy. It's a short walk to the Prado and the Parque del Retiro. The hotel was clean and the room a very nice size with a sitting area and large bathroom. The lobby is gorgeous and wonderful decorated. The beds were a bit more comfortable than the average European firm/solid mattress. The staff were helpful. The hotel could use an upgrade in decor of its rooms, room access (time to move away from clunky keys), and high prices for breakfast (25 Euros per person for very little).

  • Stayed: September 2013, travelled with friends
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1  Thank DP4275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Relais & Chateaux Hotel Orfila, responded to this reviewResponded 18 October 2013

Dear Guest,
From the Relais & Chateaux Hotel Orfila we want to extend our heartfelt thanks to you for your stay with us this year and for your positive feedback. Taking a moment of your time to share your experience with other travelers is something we highly appreciate.
Our long-time goal has always been to deliver the best possible service to our guests so they can live a wonderful and unforgettable experience while in Madrid. And reviews like yours let us now we are on the right track.
Please let us know when you are planning your next visit!
Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2013

Wonderful hotel in a great neighborhood in Madrid. Room was spaces and clean with a large bathroom. The lobby is beautifully decorated with a large vase of fresh flowers. The staff is very accommodating and made several suggestions for places to visit and restaurants in the area. Definitely would stay at this hotel again. Within walking distance of the Prado.

  • Stayed: October 2013, travelled as a couple
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Thank Clover1646745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Relais & Chateaux Hotel Orfila, responded to this reviewResponded 18 October 2013

Dear guest,
We are glad to learn you enjoyed your stay at the Relais & Chateaux Hotel Orfila, and please receive our sink for taking the time to share your experience with other fellow travelers.
It pleases us to know that I remain taken pleasure with the location and the service that offers the whole equipment of the hotel.
We would love to have the opportunity to welcome you again to Madrid in the near future. Please don´t hesitate to contact us to arrange any especial request.
Kim Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2013

We loved staying at the hotel. The staff especially all the concierges were so helpful and friendly.
The only complaint we had was that there were 2 weddings on the weekend we were there and the parties outside of our windows continued in to the early morning. We were on the third floor but still heard everything. We were happy for the couple but next time I would ask for a quieter room. We had dinner in the restaurant at the hotel and it was delicious as were the tapas they served. All in all a lovely experience.

  • Stayed: October 2013, travelled as a couple
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Thank Evelyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Relais & Chateaux Hotel Orfila, responded to this reviewResponded 18 October 2013

Dear guest,
Thank you very much for your recent stay at the Relais & Chateaux Hotel Orfila and for taking the time to share your experience with your fellow TripAdvisor travelers.
We are pleased to learn that you appreciated our installations as much as our kind and attentive service. Our goal is to help create an exciting and unforgettable experience to each one of our guests, making them feel comfortable and happy while with us.
It will be of our great pleasure to welcome you back next time you are in town, so please do not hesitate in contacting us in advance.
We'll be looking forward to see you again at the Relais & Chateaux Hotel Orfila.
Best,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2013

The Orfila was the perfect base for a stay in Madrid. The accommodations are spacious and comfortable, with well-appointed marble baths. The buffet breakfast in the beautiful small dining room was generous, but didn't vary at all, so it became a little boring after several days. The service, however, made everything easy and contributed significantly to a successful visit. The friendly and knowledgeable staff made every effort to accommodate all requests. Their recommendations were excellent and their directions were unfailingly simple and accurate. The hotel delivers exceptional value at a very reasonable price.

  • Stayed: October 2013, travelled as a couple
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Thank Cheri R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Relais & Chateaux Hotel Orfila, responded to this reviewResponded 11 October 2013

Dear guest,

We are happy to learn you have enjoyed your time with us!. An especial thanks to you for sharing your experience with fellow travelers here on TripAdvisor.
We work hard to deliver the best possible service to each one of guests and we are always appreciative of their suggestions, since we strongly believe in continuous self-improvement.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2013

My husband and I stayed at the Hotel Orfila for three days, and we loved every minute of it. It is a beautiful updated property located close to two Metro stops but still within walking distance of many of Madrid's attractions. The manager and her staff were the best, always helpful, cordial and welcoming. If we go back to Madrid, we will definitely stay at the Orfila again.

  • Stayed: September 2013, travelled as a couple
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Thank Lynn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Relais & Chateaux Hotel Orfila, responded to this reviewResponded 11 October 2013

Dear Guest:

Many thanks for your recent stay at Hotel Orfila. We are glad to learn that you enjoyed our facilities and took advantage of our kind staff.
We would love to have you stay with us again on your next trip to our city, so please do not hesitate in contacting us.

We look forward to hearing from you soon!

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