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“Great Character Superb Service” 5 of 5 bubbles
Review of Hotel Orfila

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Hotel Orfila
Ranked #1 of 444 Hotels in Madrid
Certificate of Excellence
Victoria, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Character Superb Service”
5 of 5 bubbles Reviewed 28 March 2014

We spent three wonderful days here in March 2014. Lovely large room with spacious bathroom.
The staff were extremely helpful and solicitous..
Instead of the ubiquitous chocolate on the bedspread they provided a soothing lotion for weary feet that was much appreciated at the end of long days.
The absolute highlight was the small traditional dining room with anything but traditional food. The meals were consistently creative with interesting and different tastes and textures. Chef Juan Carlos is modest,young and very original.
The service provided by Feccundo and Guiseppe was very friendly, amusing, efficient and professional.
We hope to have an opportunity to return soon.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MvS1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, General Manager at Hotel Orfila, responded to this review, 1 April 2014
Dear guest,

Thank you so much for your stay at the Hotel Orfila and for sharing your impressions and insider tips with fellow travelers on TripAdvisor. There is always room for improvement and your suggestions helps us identify the aspects we should prioritize, and for that thank you.

We really appreciate your comments about the, service and our staff.
We will transmit your comments to our entire team who always appreciate words of praise!

We look forward to accommodating you again!
Best regards,

Verónica García.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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905 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (138)
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London
Level Contributor
157 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
5 of 5 bubbles Reviewed 26 March 2014 via mobile

I had a short stay here in March 2014 (room 30). The hotel is well located and has a cosy lobby. My room was large, with a comfortable bed and excellent shower. The only minor nitpick would be that the bedside light could be brighter. The reception staff were friendly and helpful, and flexible about a late checkout. I would certainly return here.

Stayed March 2014, travelled on business
Helpful?
Thank Andy Hayler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, General Manager at Hotel Orfila, responded to this review, 1 April 2014
Dear Mr. Hayler,

Many thanks for your stay at the Relais & Châteaux Hotel Orfila. We are pleased to learn that you appreciated our team’s efficient service and enjoyed your stayed in Madrid. For us is very important that our guests feel comfortable and happy during their stay in the hotel.

We are pleased to know you would like to return to Hotel Orfila if you come again to Madrid, it will be a pleasure.

Best Regards,

Verónica García.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Malling, United Kingdom
Level Contributor
168 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 bubbles Reviewed 25 March 2014 via mobile

We loved this hotel. A huge room with huge bed and comfy settee. The sherry and fruit was a lovely touch. As were the foot cream and weather updates.The location was excellent a nice walk to the prado and good metro links. The hotel was very quiet and beautifully appointed . The staff were fabulous so friendly and welcoming . We ate in one night but went out for breakfast . All in all one of the nicest hotels we have stayed in. Would certainly recommend.

Stayed March 2014, travelled as a couple
Helpful?
Thank oscartime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, General Manager at Hotel Orfila, responded to this review, 26 March 2014
Dear guest,

From all of us at the Relais & Chateaux Hotel Orfila please receive our heartfelt thank you for your kind review. We are extremely happy to learn that you experience with us was of your liking.

We would truly love the opportunity to welcome you back next time you are in town, for both leisure and business travels, we'll make sure to deliver up to your expectations.

Best Regards,

Verónica García.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 20 March 2014

The hotel is perfectly situated for access to the centre of Madrid and all of its attractions.
The hotel Orfila accommodation and catering was first class and the staff extremely friendly and efficient to cater for all needs.
Highly recommended.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank roy_woodfine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, General Manager at Hotel Orfila, responded to this review, 26 March 2014
Dear guest,

Many thanks for your stay at the Relais & Châteaux Hotel Orfila. We are pleased to learn that you appreciated our team’s efficient service and enjoyed your stayed in Madrid. For us is very important that our guests feel comfortable and happy during their stay in the hotel.

Do not hesitate to return to Hotel Orfila if you come again to Madrid, we will be waiting for you.

Best Regards,

Verónica García.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canterbury, United Kingdom
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 12 March 2014

A gem of a hotel, tucked away in a quiet street but only five minutes' walk from an interchange metro station. All the public areas are graciously furnished and carpeted, with interesting colours and patterns. A selection of old prints and antique ceramics completes the impression of effortless and comfortable gentility. The dining room, which overlooks a Greek-style patio and garden, serves a breakfast that offers a great choice of cold items but not much hot food. All the staff are outstandingly helpful and friendly. We had what was probably an 'enhanced' room that contained (as well as a sumptuously comfortable bed) a settee, two arms chairs, a writing table and chair, a coffee table (with fruit and a complimentary bottle of sherry!), several table lamps and an ample wardrobe. The bathroom contained a good selection of cosmetic goodies and fluffy towels, but the shower lacked a bit of power and there were no handrails or safety mats for the bath (an important consideration for the over-70s). Our only real grumble was a small analogue TV that flickered and faded in the odd moments when we watched it - just not good enough for a 5-star hotel. But hey - who goes to Madrid for the television when you've got the Prado and the Thyssen collection on your doorstep?

Room Tip: Rooms on the top floor are quiet and served by a good lift.
See more room tips
  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, General Manager at Hotel Orfila, responded to this review, 13 March 2014
Dear guest,

Thank you so much for your stay at the Hotel Orfila and for sharing your impressions and insider tips with fellow travelers on TripAdvisor. There is always room for improvement and your suggestions helps us identify the aspects we should prioritize, and for that thank you.

We really appreciate your comments about the, service and our staff.
We will transmit your comments to our entire team who always appreciate words of praise!

We look forward to accommodating you again!
Best regards,

Verónica García.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 26 February 2014

This is an exceptional hotel with a warm and friendly atmosphere, professional attitude and excellent comfort levels. Rooms are impeccably furnished and every aspect of the service provided by the hotel was first class.

Room Tip: I have stayed here twice, and both times the room was lovely.
See more room tips
  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JS2000JS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Public Relations Manager at Hotel Orfila, responded to this review, 27 February 2014
Dear guest,

Thank you very much for your recent stay at the Relais & Chateaux Hotel Orfila and for taking the time to share your experience with your fellow TripAdvisor travelers.

We are pleased to learn that you appreciated our installations as much as our kind and attentive service. Our goal is to help create an exciting and unforgettable experience to each one of our guests, making them feel comfortable and happy while with us.

It will be of our great pleasure to welcome you back next time you are in town, so please do not hesitate in contacting us in advance.

We'll be looking forward to see you again at the Relais & Chateaux Hotel Orfila.
Best regards,

Hotel Orfila
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beirut, Beyrouth, Lebanon
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 February 2014

We stayed at this hotel for a long weekend. The hotel is very conveniently located, and the rooms are nice and spacious.

We had a great experience with the staff, they were very helpful and attentive. On our last night, we forgot our home keys in the room. Room service found them, and went out of their way to mail them to us after we'd left.

All in all, we had an amazing experience and would definitely stay there again!!

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Maria A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, Public Relations Manager at Hotel Orfila, responded to this review, 24 February 2014
Dear Guest,

Many thanks for your kind words and for taking a moment of your time to share your experience with other fellow travelers.

At Relais & Chateaux Hotel Orfila, we are committed to deliver the best possible experience while visiting Madrid, but as you so kindly remark in your review, there´s always room for improvement.
We work really hard to ensure our guests live the most wonderful experience possible while visiting us and comments like yours lets us know we are walking down the right path.

Thank you for taking the time to share your experience with other travelers here at Trip Advisor with such kind comment. Please let us know next time you are planning to visit our city, since we´d love the chance to accommodate you once more.

We look forward to see you again!
Best regards.

Orfila Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Orfila

Property: Hotel Orfila
Address: Calle de Orfila 6, 28010 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Chamberi
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Luxury Hotel in Madrid
#1 Family Hotel in Madrid
#4 Romantic Hotel in Madrid
#4 Business Hotel in Madrid
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Orfila 5*
Number of rooms: 32
Official Description (provided by the hotel):
The small XIX century palace was transformed into a hotel in 1999, respecting the majestic style of the era, at the same time as installing all the appropriate commodities for a luxuorious establishment from the end of the nineteenth century. Only a year after it opened, the hotel joined the Relais Chateaux Chain of hotels, a group of the most prestigious hotels in the world. The hotels belonging to the Relais Chateaux must have 4 or 5 stars and less than 100 rooms, and be outstanding their strict respect for the five concepts that define the philosophy of this hotel chain: character, courtesy, charm and cuisine.Located in a quite exclusive residential area in the cultural and business centre of Madrid, this creates a framework for a different concept of the hotel business in the capital of Spain.---------------------------------------------------------------------------------------------------------------------------------El palacete del siglo XIX, se transformó en hotel en 1999 respetando el aire señorial de la época, al tiempo que se le dota de todas las comodidades propias de un establecimiento de lujo de finales de este siglo.Solo un año más tarde de su inauguración, el hotel ingresó en la Cadena Relais Chateaux, que agrupa a los hoteles más prestigiosos del mundo. Los hoteles miembros de Relais Châteaux deben contar con 4 y 5 estrellas y menos de 100 habitaciones, y distinguirse por cumplir estrictamente los cinco conceptos que definen la filosofía de la cadena: carácter, cortesía, calma, encanto y cocina.Situado en una zona residencial, exclusiva y tranquila en el centro cultural de negocios de Madrid, sirve como marco a un concepto diferente de hostelería en la capital de España. ... more   less 
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Also Known As:
Orfila Hotel Madrid

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