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“Best kept secret in Madrid”
Review of Hotel Orfila

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Hotel Orfila
Ranked #1 of 441 Hotels in Madrid
Certificate of Excellence
Reviewed 7 May 2014

This Relais et Château is unique in Madrid. Small and elegant, perfect service, ideally located in the heart of the city, with a gorgeous garden where you can have your breakfast hearing the birds sing. A true privilege. Family owned, the staff is very kind and helpful. A fantastic restaurant. What else do you need for a perfect trip?

  • Stayed: December 2013, travelled on business
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1  Thank JavierdeGinebra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, General Manager at Hotel Orfila, responded to this reviewResponded 9 May 2014

Dear guest,

Many thanks for your stay at the Relais & Châteaux Hotel Orfila. We are pleased to learn that you appreciated our team’s efficient service and enjoyed your stayed in Madrid.

For us is very important that our guests feel comfortable and happy during their stay in the hotel.

We will be pleased if you come again to Madrid, we will be waiting for you.

Best Regards,

Verónica García.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,174)
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684 - 690 of 1,174 reviews

Reviewed 6 May 2014

Stayed 4 nights and were pleasantly surprised with our accommodations. Hotel Orfila is located in a quiet neighbourhood but is close to great restaurants and shopping, and is within walking distance of the Museums. Staff at the Hotel were welcoming and helpful. Breakfasts in the courtyard were lovely. Can't say enough good things about this charming hotel.

Stayed: May 2014, travelled as a couple
1  Thank Onlythebest H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, General Manager at Hotel Orfila, responded to this reviewResponded 9 May 2014

Dear guest,

From all of us at the Relais & Chateaux Hotel Orfila please receive our heartfelt thank you for your kind review. We are extremely happy to learn that you experience in our hotel courtyard was of your liking.

We would truly love the opportunity to welcome you back next time you are in town.
We will make sure to deliver up to your expectations.

Best Regards,

Verónica García.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2014

I confess we have not stayed here..yet. But I have just booked three nights for later this summer. I considered this hotel because of the TA reviews BUT chose it because of the incredible customer service I received on two phone calls prior to booking.

I like a big room with breakfast included. I felt I needed to speak live to someone who could guide me a bit more, even though the website was quite comprehensive.. After two conversations with Juan-Antonio, I knew exactly what to book, and then did so easily via email.
It is great comfort to connect with a live person no matter how great the hotel sounds on line. I can't wait to experience the Hotel Orfila in person now!

Stayed: April 2014, travelled as a couple
Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, General Manager at Hotel Orfila, responded to this reviewResponded 22 April 2014

Dear guest,

Thank you so much for sharing your impressions with fellow travelers on TripAdvisor. There is always room for improvement and your suggestions helps us identify the aspects we should prioritize, and for that thank you.

We really appreciate your comments about the, service and our staff. We are please to help our guest to know exactly what they need to have a perfect stay in Madrid.

We will transmit your comments to our entire team who always appreciate words of praise!

We look forward to accommodating you in summer!
Best regards,

Verónica García.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014

Hotel Orfila is a delightful and very pleasant gem of a hotel, ideally located within an easy walk of the museums, the Salamanca shopping district, and vibrant downtown Madrid. Rooms are elegant and very comfortable and service is superb. Hotel staff not only provided great recommendations and reservations, but went out of their way to book us train tickets to Segovia when the Spanish rail system wouldn't accept foreign credit cards.

  • Stayed: March 2014, travelled as a couple
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1  Thank SHERRY14G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, General Manager at Hotel Orfila, responded to this reviewResponded 22 April 2014

Dear guest,

Many thanks for your stay at the Relais & Châteaux Hotel Orfila. We are pleased to learn that you appreciated our team’s efficient service and enjoyed your stayed in Madrid.
For us is very important that our guests feel comfortable and happy during their stay in the hotel.

Do not hesitate to return to Hotel Orfila if you come again to Madrid, we will be waiting for you.

Best Regards,

Verónica García.
Verónica García.

Verónica García.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2014 via mobile

We stayed 4 nights at this well located hotel near the very centre of Madrid. The first thing you experience is the service which is the best I have ever encountered in Spain. It is friendly and nothing is to much. You feel very quickly at ease and they are great at suggesting restaurants and places to go. The rooms are a good size and well equipped and clean. Breakfast is good and the main restaurant serves lovely food but I think a bit expensive. Would definitely return.

  • Stayed: April 2014
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2  Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, General Manager at Hotel Orfila, responded to this reviewResponded 22 April 2014

Dear guest,

From all of us at the Relais & Chateaux Hotel Orfila please receive our heartfelt thank you for your kind review. We are extremely happy to learn that you experience with us was of your liking.

We would truly love the opportunity to welcome you back next time you are in town, for both leisure and business travels, we'll make sure to deliver up to your expectations.

Best Regards,

Verónica García.

Verónica García.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2014

We just spent 6 nights at the Hotel Orfila in Madrid and had a fabulous time. The Hotel is small, well located within easy walking distance to fine dining, and the staff was amazing. They arranged reservations at several fine restaurants, were unbelievably accommodating (even going out to purchase hair spray for my wife one evening shortly before we were due at an event), and we will definitely go back. The rooms were well appointed and comfortable, and breakfast whether taken in your room or the dinning room was outstanding. They have an excellent restaurant and on two occasions we enjoyed their Tapas menu at lunch which was outstanding. The hotel is like a private club where the staff know and make an effort to be friendly and meet every need.

  • Stayed: March 2014, travelled as a couple
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2  Thank BillnSue65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, General Manager at Hotel Orfila, responded to this reviewResponded 22 April 2014

Dear guest,

From all of us at the Relais & Chateaux Hotel Orfila please receive our heartfelt thank you for your kind review. We are extremely happy to learn that you experience with us was of your liking.

We would truly love the opportunity to welcome you back next time you are in town, for both leisure and business travels, we'll make sure to deliver up to your expectations.

Best Regards,

Verónica García.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2014

We spent three wonderful days here in March 2014. Lovely large room with spacious bathroom.
The staff were extremely helpful and solicitous..
Instead of the ubiquitous chocolate on the bedspread they provided a soothing lotion for weary feet that was much appreciated at the end of long days.
The absolute highlight was the small traditional dining room with anything but traditional food. The meals were consistently creative with interesting and different tastes and textures. Chef Juan Carlos is modest,young and very original.
The service provided by Feccundo and Guiseppe was very friendly, amusing, efficient and professional.
We hope to have an opportunity to return soon.

  • Stayed: March 2014, travelled as a couple
    • Value
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1  Thank MvS1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, General Manager at Hotel Orfila, responded to this reviewResponded 1 April 2014

Dear guest,

Thank you so much for your stay at the Hotel Orfila and for sharing your impressions and insider tips with fellow travelers on TripAdvisor. There is always room for improvement and your suggestions helps us identify the aspects we should prioritize, and for that thank you.

We really appreciate your comments about the, service and our staff.
We will transmit your comments to our entire team who always appreciate words of praise!

We look forward to accommodating you again!
Best regards,

Verónica García.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Orfila

Address: Calle de Orfila 6, 28010 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Chamberi
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Luxury Hotel in Madrid
#1 Family Hotel in Madrid
#4 Business Hotel in Madrid
#4 Romantic Hotel in Madrid
Price Range: £156 - £383 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Orfila 5*
Number of rooms: 32
Official Description (provided by the hotel):
The small XIX century palace was transformed into a hotel in 1999, respecting the majestic style of the era, at the same time as installing all the appropriate commodities for a luxuorious establishment from the end of the nineteenth century. Only a year after it opened, the hotel joined the Relais Chateaux Chain of hotels, a group of the most prestigious hotels in the world. The hotels belonging to the Relais Chateaux must have 4 or 5 stars and less than 100 rooms, and be outstanding their strict respect for the five concepts that define the philosophy of this hotel chain: character, courtesy, charm and cuisine.Located in a quite exclusive residential area in the cultural and business centre of Madrid, this creates a framework for a different concept of the hotel business in the capital of Spain.---------------------------------------------------------------------------------------------------------------------------------El palacete del siglo XIX, se transformó en hotel en 1999 respetando el aire señorial de la época, al tiempo que se le dota de todas las comodidades propias de un establecimiento de lujo de finales de este siglo.Solo un año más tarde de su inauguración, el hotel ingresó en la Cadena Relais Chateaux, que agrupa a los hoteles más prestigiosos del mundo. Los hoteles miembros de Relais Châteaux deben contar con 4 y 5 estrellas y menos de 100 habitaciones, y distinguirse por cumplir estrictamente los cinco conceptos que definen la filosofía de la cadena: carácter, cortesía, calma, encanto y cocina.Situado en una zona residencial, exclusiva y tranquila en el centro cultural de negocios de Madrid, sirve como marco a un concepto diferente de hostelería en la capital de España. ... more   less 
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Also Known As:
Orfila Hotel Madrid

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