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“I love this hotel!!!” 5 of 5 bubbles
Review of Hotel Orfila

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Hotel Orfila
Ranked #1 of 444 Hotels in Madrid
Certificate of Excellence
Doha, Qatar
1 review
“I love this hotel!!!”
5 of 5 bubbles Reviewed 9 May 2014 via mobile

Our experience in this hotel, Orfila, was amazing. We loved the place and everything, but most importantly, the special staff. The staff were so sweet, from the first one we met, Illian, to the last one. They were all so nice and kind, it's unbelievable!!
I would like to thank Marco, Jose, Jose Antonio and Estere for helping us with everything we've asked for and wanted. I don't want to forget anyone, but in general, all the staff, every single one of them was so sweet and friendly. We stayed for four nights only, I wish we could've stayed longer!
I actually loved the hotel more because of them.

Helpful?
Thank SaraBasim
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Hotel_Orfila_Madrid, General Manager at Hotel Orfila, responded to this review, 21 May 2014
Dear guest,

We are most grateful for having chosen our hotel for your last stay in Madrid.
We work really hard to ensure our guests live the most wonderful experience possible while visiting us and comments like yours lets us know we are walking down the right path.

We are happy to know you have enjoyed our friendly and efficient staff. Thank you very much in name of our staff.

Best regards,
Verónica García,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Write a Review

909 reviews from our community

Traveller rating
    752
    127
    19
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    5
See reviews for
156
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (137)
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English first
Geneva, Switzerland
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 7 May 2014

This Relais et Château is unique in Madrid. Small and elegant, perfect service, ideally located in the heart of the city, with a gorgeous garden where you can have your breakfast hearing the birds sing. A true privilege. Family owned, the staff is very kind and helpful. A fantastic restaurant. What else do you need for a perfect trip?

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JavierdeGinebra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, General Manager at Hotel Orfila, responded to this review, 9 May 2014
Dear guest,

Many thanks for your stay at the Relais & Châteaux Hotel Orfila. We are pleased to learn that you appreciated our team’s efficient service and enjoyed your stayed in Madrid.

For us is very important that our guests feel comfortable and happy during their stay in the hotel.

We will be pleased if you come again to Madrid, we will be waiting for you.

Best Regards,

Verónica García.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 May 2014 via mobile

Stayed 4 nights and were pleasantly surprised with our accommodations. Hotel Orfila is located in a quiet neighbourhood but is close to great restaurants and shopping, and is within walking distance of the Museums. Staff at the Hotel were welcoming and helpful. Breakfasts in the courtyard were lovely. Can't say enough good things about this charming hotel.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Onlythebest H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, General Manager at Hotel Orfila, responded to this review, 9 May 2014
Dear guest,

From all of us at the Relais & Chateaux Hotel Orfila please receive our heartfelt thank you for your kind review. We are extremely happy to learn that you experience in our hotel courtyard was of your liking.

We would truly love the opportunity to welcome you back next time you are in town.
We will make sure to deliver up to your expectations.

Best Regards,

Verónica García.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Laguna Beach, California
2 reviews
5 of 5 bubbles Reviewed 16 April 2014

I confess we have not stayed here..yet. But I have just booked three nights for later this summer. I considered this hotel because of the TA reviews BUT chose it because of the incredible customer service I received on two phone calls prior to booking.

I like a big room with breakfast included. I felt I needed to speak live to someone who could guide me a bit more, even though the website was quite comprehensive.. After two conversations with Juan-Antonio, I knew exactly what to book, and then did so easily via email.
It is great comfort to connect with a live person no matter how great the hotel sounds on line. I can't wait to experience the Hotel Orfila in person now!

Stayed April 2014, travelled as a couple
Helpful?
Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, General Manager at Hotel Orfila, responded to this review, 22 April 2014
Dear guest,

Thank you so much for sharing your impressions with fellow travelers on TripAdvisor. There is always room for improvement and your suggestions helps us identify the aspects we should prioritize, and for that thank you.

We really appreciate your comments about the, service and our staff. We are please to help our guest to know exactly what they need to have a perfect stay in Madrid.

We will transmit your comments to our entire team who always appreciate words of praise!

We look forward to accommodating you in summer!
Best regards,

Verónica García.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 April 2014

Hotel Orfila is a delightful and very pleasant gem of a hotel, ideally located within an easy walk of the museums, the Salamanca shopping district, and vibrant downtown Madrid. Rooms are elegant and very comfortable and service is superb. Hotel staff not only provided great recommendations and reservations, but went out of their way to book us train tickets to Segovia when the Spanish rail system wouldn't accept foreign credit cards.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SHERRY14G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, General Manager at Hotel Orfila, responded to this review, 22 April 2014
Dear guest,

Many thanks for your stay at the Relais & Châteaux Hotel Orfila. We are pleased to learn that you appreciated our team’s efficient service and enjoyed your stayed in Madrid.
For us is very important that our guests feel comfortable and happy during their stay in the hotel.

Do not hesitate to return to Hotel Orfila if you come again to Madrid, we will be waiting for you.

Best Regards,

Verónica García.
Verónica García.

Verónica García.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hurst Green, Lancashire
Level Contributor
282 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 bubbles Reviewed 9 April 2014 via mobile

We stayed 4 nights at this well located hotel near the very centre of Madrid. The first thing you experience is the service which is the best I have ever encountered in Spain. It is friendly and nothing is to much. You feel very quickly at ease and they are great at suggesting restaurants and places to go. The rooms are a good size and well equipped and clean. Breakfast is good and the main restaurant serves lovely food but I think a bit expensive. Would definitely return.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, General Manager at Hotel Orfila, responded to this review, 22 April 2014
Dear guest,

From all of us at the Relais & Chateaux Hotel Orfila please receive our heartfelt thank you for your kind review. We are extremely happy to learn that you experience with us was of your liking.

We would truly love the opportunity to welcome you back next time you are in town, for both leisure and business travels, we'll make sure to deliver up to your expectations.

Best Regards,

Verónica García.

Verónica García.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Barbara, California
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 April 2014

We just spent 6 nights at the Hotel Orfila in Madrid and had a fabulous time. The Hotel is small, well located within easy walking distance to fine dining, and the staff was amazing. They arranged reservations at several fine restaurants, were unbelievably accommodating (even going out to purchase hair spray for my wife one evening shortly before we were due at an event), and we will definitely go back. The rooms were well appointed and comfortable, and breakfast whether taken in your room or the dinning room was outstanding. They have an excellent restaurant and on two occasions we enjoyed their Tapas menu at lunch which was outstanding. The hotel is like a private club where the staff know and make an effort to be friendly and meet every need.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BillnSue65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, General Manager at Hotel Orfila, responded to this review, 22 April 2014
Dear guest,

From all of us at the Relais & Chateaux Hotel Orfila please receive our heartfelt thank you for your kind review. We are extremely happy to learn that you experience with us was of your liking.

We would truly love the opportunity to welcome you back next time you are in town, for both leisure and business travels, we'll make sure to deliver up to your expectations.

Best Regards,

Verónica García.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Orfila

Property: Hotel Orfila
Address: Calle de Orfila 6, 28010 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Chamberi
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Luxury Hotel in Madrid
#1 Family Hotel in Madrid
#4 Business Hotel in Madrid
#4 Romantic Hotel in Madrid
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Orfila 5*
Number of rooms: 32
Official Description (provided by the hotel):
The small XIX century palace was transformed into a hotel in 1999, respecting the majestic style of the era, at the same time as installing all the appropriate commodities for a luxuorious establishment from the end of the nineteenth century. Only a year after it opened, the hotel joined the Relais Chateaux Chain of hotels, a group of the most prestigious hotels in the world. The hotels belonging to the Relais Chateaux must have 4 or 5 stars and less than 100 rooms, and be outstanding their strict respect for the five concepts that define the philosophy of this hotel chain: character, courtesy, charm and cuisine.Located in a quite exclusive residential area in the cultural and business centre of Madrid, this creates a framework for a different concept of the hotel business in the capital of Spain.---------------------------------------------------------------------------------------------------------------------------------El palacete del siglo XIX, se transformó en hotel en 1999 respetando el aire señorial de la época, al tiempo que se le dota de todas las comodidades propias de un establecimiento de lujo de finales de este siglo.Solo un año más tarde de su inauguración, el hotel ingresó en la Cadena Relais Chateaux, que agrupa a los hoteles más prestigiosos del mundo. Los hoteles miembros de Relais Châteaux deben contar con 4 y 5 estrellas y menos de 100 habitaciones, y distinguirse por cumplir estrictamente los cinco conceptos que definen la filosofía de la cadena: carácter, cortesía, calma, encanto y cocina.Situado en una zona residencial, exclusiva y tranquila en el centro cultural de negocios de Madrid, sirve como marco a un concepto diferente de hostelería en la capital de España. ... more   less 
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Also Known As:
Orfila Hotel Madrid

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