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“Great Stay”
5 of 5 bubbles Review of Hotel Orfila

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Hotel Orfila
Ranked #1 of 444 Hotels in Madrid
Certificate of Excellence
Perth, Australia
Level Contributor
4 reviews
3 hotel reviews
“Great Stay”
5 of 5 bubbles Reviewed 2 June 2014

My husband and I stayed for three nights and found the service in this boutique hotel outstanding. We were very impressed with how helpful all of the staff were, without being intrusive. The room was spacious, comfortable, clean and very quiet. Thanks for a wonderful stay.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IKH20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RC_Orfila, General Manager at Hotel Orfila, responded to this review, 16 June 2014
Dear guest,

Thank you so much for sharing your impressions with fellow travelers on TripAdvisor.

We really appreciate your comments about the, service and our staff. We are please to help our guest to know exactly what they need to have a perfect stay in Madrid.

We will transmit your comments to our entire team who always appreciate words of praise!

Best regards,

Verónica García.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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932 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (140)
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English first
London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

The Orfila is a well run, comfortable smallish hotel located in an up-market area within easy walking distance from the sights of central Madrid: for those who wish to venture further, the metro is close by.

We were particularly impressed with the friendliness and helpfulness of the hotel's staff from the manager, Verónica García, across the board. Our room was excellent and well maintained during our stay. We had continental breakfasts in the hotel (English language papers are available in the lobby) and one dinner, out on the terrace, which was very well prepared and served - and tasty.

For those with a bent for jogging, the marvellous park, the el Retiro, is within easy reach - indeed the park is a "must visit" for everyone who has the time. When did you last row a boat? You can there.

We travelled to and from the airport by taxi which took about 20-25 minutes. It's a fixed rate of €30 and hassle-free.

Although not our first visit to Spain, it was our first time in Madrid. It's a great city and staying at the Orfila certainly enhanced what was a most enjoyable long weekend.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MikeNZ12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RC_Orfila, General Manager at Hotel Orfila, responded to this review, 16 June 2014
Dear guest,

From all of us at the Relais & Chateaux Hotel Orfila please receive our heartfelt thank you for your kind review. We are extremely happy to learn that you experience in our hotel courtyard was of your liking.

We would truly love the opportunity to welcome you back next time you are in town.
We will make sure to deliver up to your expectations.

Best Regards,

Verónica García.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
86 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

This is an excellent hotel indeed - boutique, 5 star and classical. The service is outstanding - professional, courteous and friendly. We arrived just in time to see the European cup final between the two Madrid teams in the bar - great experience! The rooms are excellent - we had two and both on the 5th floor overlooking a very quiet street were great (perhaps having rooms overlooking the court yard would be worth asking for but this is really a very minor point indeed). The breakfasts are luxurious. We had a late lunch on one day and the food was outstanding. We wished we had eaten at the hotel more. The hotel is within easy walking distance of Museums etc and set in a very smart Government, business smart shopping area. You can walk to the Prado (worth doing this) and also make sure you visit the Sorolla art gallery/museum/home which is very near. The hotel has a link with a health club with swimming pool so ask about this if you want a swim! Exceptionally accommodating about a late check out. Overall this is an absolutely fantastic hotel.

Room Tip: All rooms I suspect are good. We had rooms 50 and 52 on the street side - which were incredibly quie...
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FfosFelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RC_Orfila, General Manager at Hotel Orfila, responded to this review, 16 June 2014
Dear Guest,

Many thanks for your kind words and for taking a moment of your time to share your experience with other fellow travelers.

At Relais & Chateaux Hotel Orfila, we are committed to deliver the best possible experience while visiting Madrid, but as you so kindly remark in your review, there´s always room for improvement.
We work really hard to ensure our guests live the most wonderful experience possible while visiting us and comments like yours lets us know we are walking down the right path.

We look forward to see you again!
Best regards.

Verónica García,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

First time at this Relais&Chateau in Madrid. The rooms , as expected, very classic, traditional. You may like it or not. But they are large and cosy. Service and attention are excellent, from the moment you step into the reception hall to the "good morning" in the corridor with the cleaning lady when you leave to stroll Madrid (one of my very preferred cities in the World).
Orfila's restaurant with their super-cosy open air terasse (cigar smokers are welcome) will put a smile on the face of any connaisseur!
Food is very good, from tapas to more sophisitcated dishes, none will disappoint you. But do not ask for burgers!
Linen, silverware, just the way you would expect. Blameless!
Already have a reservation for end June 2014!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DRC1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RC_Orfila, General Manager at Hotel Orfila, responded to this review, 16 June 2014
Dear Guest,

Many thanks for your kind words and for taking a moment of your time to share your experience with other fellow travelers.

At Relais & Chateaux Hotel Orfila, we are committed to deliver the best possible experience while visiting Madrid.
We work really hard to ensure our guests live the most wonderful experience possible while visiting us and comments like yours lets us know we are walking down the right path.

We look forward to see you again!
Best regards.

Verónica García,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

We stayed at Hotel Orfila for 3 nights over the late May Bank Holiday weekend. We were greeted by Marcus and Eduardo on reception who couldn't have been more helpful during our stay. The Hotel is located on a quiet street, but centrally located (5 min walk from Metro). We stayed in room 56 a double superior room which is located at the back of the Hotel and hence very quiet. The room was large, beautifully furnished and very comfortable. Nothing was too much trouble for the staff and this made the stay even more special. This will certainly be our hotel of choice whenever we visit Madrid. Highly recommended.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jemia1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RC_Orfila, General Manager at Hotel Orfila, responded to this review, 16 June 2014
Dear guest,

Many thanks for your stay at the Relais & Châteaux Hotel Orfila. We are pleased to learn that you appreciated our team’s efficient service and enjoyed your stayed in Madrid.

For us is very important that our guests feel comfortable and happy during their stay in the hotel.

We will be pleased if you come again to Madrid, we will be waiting for you.

Best Regards,

Verónica García,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McLean, Virginia
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 26 May 2014

A lovely small hotel--on a quiet street--that was converted from a luxurious residence. The rooms are comfortably furnished with antiques and are fairly spacious. The back side is very close to other buildings so definitely an urban setting where there is no view. It is within walking distance of many sites, including the Prado Museum. The staff is friendly and generally helpful. If you are looking for a place that is 'off the beaten track' and enjoy historic hotels, it is definitely a place to try.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NLW2644
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RC_Orfila, General Manager at Hotel Orfila, responded to this review, 16 June 2014
Dear guest,

Many thanks for your stay at the Relais & Châteaux Hotel Orfila. We are pleased to learn that you appreciated our team’s efficient service and enjoyed your stayed in Madrid.

For us is very important that our guests feel comfortable and happy during their stay in the hotel.

We will be pleased if you come again to Madrid, we will be waiting for you.

Best Regards,

Verónica García,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, NH USA
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 19 May 2014

This was by far the best hotel we stayed at during our recent trip to Spain. The room was well suited to our needs and represented an excellent value for the price. However the most outstanding feature of the hotel is the exceptional service provided by Jose Martin and his colleagues. They could not have been more helpful. Although this is a small hotel it is has all the features that one needs and one that we would definitely return to.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BILLDBedford_NHUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Orfila_Madrid, General Manager at Hotel Orfila, responded to this review, 21 May 2014
Dear guest,

From all of us at the Relais & Chateaux Hotel Orfila please receive our heartfelt thank you for your kind review. We are extremely happy to learn that you experience with us was of your liking.

We would truly love the opportunity to welcome you back next time you are in town, for both leisure and business travels, we'll make sure to deliver up to your expectations.

Best Regards,

Verónica García.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Orfila

Property: Hotel Orfila
Address: Calle de Orfila 6, 28010 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Chamberi
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Luxury Hotel in Madrid
#1 Family Hotel in Madrid
#4 Business Hotel in Madrid
#4 Romantic Hotel in Madrid
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Orfila 5*
Number of rooms: 32
Official Description (provided by the hotel):
The small XIX century palace was transformed into a hotel in 1999, respecting the majestic style of the era, at the same time as installing all the appropriate commodities for a luxuorious establishment from the end of the nineteenth century. Only a year after it opened, the hotel joined the Relais Chateaux Chain of hotels, a group of the most prestigious hotels in the world. The hotels belonging to the Relais Chateaux must have 4 or 5 stars and less than 100 rooms, and be outstanding their strict respect for the five concepts that define the philosophy of this hotel chain: character, courtesy, charm and cuisine.Located in a quite exclusive residential area in the cultural and business centre of Madrid, this creates a framework for a different concept of the hotel business in the capital of Spain.---------------------------------------------------------------------------------------------------------------------------------El palacete del siglo XIX, se transformó en hotel en 1999 respetando el aire señorial de la época, al tiempo que se le dota de todas las comodidades propias de un establecimiento de lujo de finales de este siglo.Solo un año más tarde de su inauguración, el hotel ingresó en la Cadena Relais Chateaux, que agrupa a los hoteles más prestigiosos del mundo. Los hoteles miembros de Relais Châteaux deben contar con 4 y 5 estrellas y menos de 100 habitaciones, y distinguirse por cumplir estrictamente los cinco conceptos que definen la filosofía de la cadena: carácter, cortesía, calma, encanto y cocina.Situado en una zona residencial, exclusiva y tranquila en el centro cultural de negocios de Madrid, sirve como marco a un concepto diferente de hostelería en la capital de España. ... more   less 
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Also Known As:
Orfila Hotel Madrid

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