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“Staff "found" my Ipad only when police were called”

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Apartamentos Eurobuilding 2
Ranked #415 of 437 Hotels in Madrid
Reviewed 18 November 2013

I inadvertently left my ipad at this hotel when I checked out. However, I phoned and they promised to keep it safe for when I returned a week later. When I went to collect it they said it had disappeared and they took little interest in locating it. The police were called and statements taken. The ipad was then miraculously found but by then I was on a plane back to the UK. The hotel staff promised me 3 times they would courier it to me but kept breaking their promise. I am still waiting for it after 6 weeks. DO NOT STAY HERE. THEY HAVE NO INTEREST IN CUSTOMER SERVICE AND CANNOT BE TRUSTED.

  • Stayed: October 2013, travelled solo
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1  Thank Mike826
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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71 - 77 of 448 reviews

Reviewed 13 November 2013

We stayed here as part of package purchased for a match at the Bernabeau and found it to be adequate for a two night stay. The location is good for both the stadium and onward travel around the city; the nearest Metro station is metres away and we found a 3-day travel pass to be very good value at around £20 each. This covered virtually all of the city itself and travel to and from the airport. While the apartment was very spacious it did not feel particularly fresh, nothing was clearly dirty as such but there was just something not quite right. The bathroom did seem clean though, which is one of the most important things for me. The furniture was quite dated but again, nothing particularly awful about it. We travelled light but there was plenty of storage if you were staying longer. We did not use the restaurant so I cannot comment on that but we did make use of the fridge in the apartment to stock up on things from the supermarket located a few metres away. The rest of the kitchen was not particularly useful; there was a dishwasher and oven but no essentials such as utensils- a kettle and toaster would have been handy for the mornings. There was a nice flatscreen TV in the lounge area and a comfortable sofa. The beds were also comfortable but I did have to remove several hairs from both of them before we slept which added to the partial feeling of uncleanliness. We had a good sleep both nights as the apartments did not seem to transmit noise from other guests at all and there was very little noise from outside.

In conclusion, I cannot say that I would never stay here again as I do believe we had good value for the money we paid and there was nothing terrible about the place! The location was perfect for us with the football and we would have paid a lot more to stay in central Madrid. However I would consider other places before making my final decision as the hotel wasn't amazing enough to make me automatically head straight back there.

  • Stayed: November 2013, travelled as a couple
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1  Thank Jenbo83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabel C, Guest Relations Manager at Apartamentos Eurobuilding 2, responded to this reviewResponded 5 July 2017

Dear customer:
We would like to appreciate your comments regarding your stay with us.
It is great to hear that you found our hotel a good choke for you.
As you said, our hotel is not at the centre bur we are well communicated. We have underground station called Cuzco just 4 minutes walk from the our apartments.
We hope to see you again in Eurobuilding2 for your next trips to Madrid.
Best regards.

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Reviewed 23 October 2013

I recently stayed at this hotel for one night. It wasn't a pleasant experience. Service at the reception was average. The premises were not anything especial, they seemed to be a modern place a few decades ago.

The room wasn't very nice, and wasn't very clean either. I found it dusty, and not cozy at all. I found the amenities that had been used by the prior guest, without having been replaced and that made me feel as if the whole room had not been got ready for my visit. That made me doubt about the sheets, whether they had been or not changed.

I would not recommend this hotel.

  • Stayed: October 2013, travelled on business
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Thank Txals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabel C, Director de Relaciones Públicas at Apartamentos Eurobuilding 2, responded to this reviewResponded 25 October 2013
Google Translation

Estimado cliente,

agradecemos su comentario y lamentamos que la experiencia no le resultara agradable. Podemos garantizarle que todos los apartamentos se limpian diariamente, por lo que le pedimos disculpas si hubo algún error. Actualmente nos encontramos en proceso de reformas para modernizar el Hotel, tanto instalaciones como sus servicios, por lo que esperamos que pronto pueda apreciar las nuevas mejoras.

Reciba un cordial saludo,

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Reviewed 3 October 2013

Very much in need of refurbishment. Priced about right for what is offered, extremely helpful staff. Kitchen enabling tea coffee making etc shops closeby. Breakfast is overpriced and one gets the impression that the whole place is tired.

  • Stayed: July 2013, travelled solo
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1  Thank Jayne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabel C, Director de Relaciones Públicas at Apartamentos Eurobuilding 2, responded to this reviewResponded 7 October 2013

Dear client,

thank you for your comment. We are actually in a renovation process both the apartments and the services. The 50% of our apartments are already refurbished. We think that having a full kitchen is a very desirable advantage and, as you say, our staff is always very kind and helpful inorder to provide the best service to our clients.

We hope you to stay again with us soon ,

Best Regards,

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Reviewed 2 October 2013

Close enough to subway to get to everything in Madrid and reasonably priced with some eating places nearby. Relatively safe but a working class neighborhood so no interesting things to do nearby UNLESS you score tickets to a soccer/football game at Bernabeau stadium one exit over. Then, this becomes a very good spot. Skip the breakfast and cross the street corner to VIPS.

  • Stayed: September 2013, travelled on business
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Thank Anonymous855
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabel C, Director de Relaciones Públicas at Apartamentos Eurobuilding 2, responded to this reviewResponded 7 October 2013

Dear client,

thank you for your comment. As you say, our location makes the Hotel the perfect option for resting and visiting the city. We have just renewed our breakfast buffet, so that you can find several types of bread, eggs, omelettes, cold meats, cheeses, fresh fruits, a bakery selection, coffe and juices.

We hope you to stay with us soon,

Best Regards,

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Reviewed 18 September 2013

The toilets and carpeting were stained; there were loose nails on the door's tracks; the room key cards do not always work; the balconies were very dusty and dirty; the room had dust on the corners and it looked like the cleaning was done very superficially; the internet access was inconstant.

Stayed: September 2013, travelled on business
1  Thank Maria_Jesus_1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabel C, Director de Relaciones Públicas at Apartamentos Eurobuilding 2, responded to this reviewResponded 20 September 2013

Dear client,

Thank you for your comment. We are actually in a improvement proccess both the apartments and all the services. It is probable that your were given a non-refurbished apartment yet. We invite you to stay in a refurbished one next time and see the changes by your own. It is worth!

Best regards,

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Reviewed 9 September 2013 via mobile

I stayed here for only one night, the hotel is a short walk from the metro and has shops and restaurants in walking distance.

As I had booked a single room I was expecting a tiny room but it was huge! There was a small kitchenette, lounge, bedroom and bathroom. It was clean but the furniture was dated and bed could do with replacing. The bathroom was newly done though and the towels were of a good quality.

I would stay again, purely as the rooms were more like an apartment.

  • Stayed: August 2013
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1  Thank pirataazul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabel C, Director de Relaciones Públicas at Apartamentos Eurobuilding 2, responded to this reviewResponded 11 September 2013

Appreciate client,

Thank you for your comment, it help us to improve day by day.
We will be delighted in having you with us again.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Apartamentos Eurobuilding 2

Address: Calle Orense 69, 28020 Madrid, Spain (Formerly Sercotel Apartamentos Eurobuilding 2)
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #415 of 437 Hotels in Madrid
Price Range: £51 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Apartamentos Eurobuilding 2 3*
Number of rooms: 220
Official Description (provided by the hotel):
The Eurobuilding 2 is a welcoming and comfortable Aparthotel in Madrid located only a few metres from the Paseo de la Castellana and the Santiago Bernabeu Stadium. It is very well communicated by means of public transportation; the Tetuan (line 1, direct to the city center in 20min) and Cuzco (line 10 to the airport in 30min ) metro stations are very close by. The Eurobuilding 2 is located in the financial district of Madrid; 220 elegantly decorated and fully equipped apartments. Because of its comfortable facilities it offers a function room for business meetings, they are perfect for a holiday or to host any type of event. The building has free internet WIFI. ... more   less 
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Also Known As:
Eurobuilding 2 Madrid
Eurobuilding 2 Hotel Madrid

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