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“Good...could be better” 3 of 5 bubbles
Review of Gran Melia Fenix

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Gran Melia Fenix
Ranked #26 of 444 Hotels in Madrid
Certificate of Excellence
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good...could be better”
3 of 5 bubbles Reviewed 16 March 2014

Looks very nice but the rooms reminded me of Paris which mean very small. I paid for a deluxe double room instead i received a deluxe "single" room. I entered my room and fall into bed literally because it wasn t enough space. They ask me 20 euros per night if i want to change the room. I saw a single room on my way to my room and it was twice as big. Except for that the breakfest was great, location very good and don t forget to try the candies from the reception :)

Room Tip: Ask for a single room. It's bigger.
See more room tips
  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Alexut2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review, 24 March 2014
Dear Guest,

First of all, I would like to thank you for taking the time to post your review of Gran Meliá Fénix on Tripadvisor.

We appreciate your comments regarding your stay at the Gran Melia Fenix, and we are terribly sorry that your stay with us was not as pleasant as we wished due to the size of the room. We will appreciate if you may contact us next time you come to Madrid, in order to provide you with the room that best fit your needs.

Looking forward to welcome you back to the Gran Meliá Fénix, I remain at you complete disposal.

With best regards,

Sandra Hernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,933 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (264)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Dallas, Texas
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 16 March 2014 via mobile

I really can't express how amazing our experience was here! We showed up with no plans other than to see Madrid. The concierge upgraded our room free of charge to make room for our. 9 year old, found us amazing box seat tickets to Real Madrid game and greeted us every day w new ideas to experience the city. When it was time for us to leave, the bar staff, manager and front desk staff all came out to say farewell and wish us luck on the rest of our travels! Excellent service! Highly recommend!!

Stayed March 2014
Helpful?
Thank Winesnobjt2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review, 24 March 2014
Dear Guest,

We are extremely grateful for your lovely feedback regarding your recent experience lived in the Gran Meliá Fénix.

Your kind words addressed to staff professionalism and highlighting our excellent service, mean a reason of great pride and motivation for all of us, since we daily work with passion to provide high quality service to our Guests.

We are extremely happy to see that we were able to turn your stay into a unique experience...

Looking forward to welcoming you back soon.

Kindest Regards,

Sandra Hernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich, Germany
Level Contributor
77 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 11 March 2014

Stayed for the weekend... Rooms quite small bathrooms too.
Great bar and a fantastic concierge. Didn't feel the vibe on gets normally in these places
It w more of a business hotel to me.
Room service us fantastic!
In general the staff is nice

Room Tip: Sorry no tip here
See more room tips
  • Stayed February 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank unikat77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review, 24 March 2014
Dear Guest,

First of all, I would like to thank you for having chosen the Gran Melia Fénix to enjoy your weekend in Madrid.

We really much appreciate your comment regarding your stay with us. Our principal aim is the full satisfaction of our guests. For these reason, please, let me inform you that we have different types of room and we will be very glad to show them next time you come to our hotel.

I remain at your complete disposal for any assistance you may require.

Sincerely,

Sandra Hernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hilversum, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 March 2014 via mobile

The Gran Melia Fenix may not be decorated to my taste, as an experience staying there was marvellous. Staff were kind, helpful and very efficient, room was completely silent, with great view of Colon, bar was cosy and exactly what we needed. Recommended indeed.

Stayed March 2014, travelled with friends
Helpful?
Thank Marjolijn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review, 24 March 2014
Dear Guest,

Thank you for sharing on Tripadvisor your comments about your stay at the Gran Melia Fenix Hotel.

We are glad to know that you have enjoyed a great experience with us, and that you appreciated both our facilities and staff professionalism.

We really hope to welcome you back soon.

Best regards,

Sandra Hernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nuremberg, Germany
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 3 March 2014

The room is breathtaking. Clean, small, warm and nicely decorated. Had a good sleep here. Internet inside the room. I was here for 2 nights for a business trip. The staff are friendly. Located back to back with Hard Rock Cafe. Really close to main attraction of the city and for sure: shopping street. Breakfast is okay.

  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank queenblabla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review, 24 March 2014
Dear Guest,

Thank you very much for your kind words and for taking the time to share your experience with us.

We are glad to know that you enjoyed your stay at the Gran Melia Fenix and that you felt so comfortable.

We highly appreciate your comments, thanks to them we continuously strive to strengthen the points that need to be improved. Thank you once again and we hope to welcome you soon.

Best Regards,

Sandra Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
45 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 3 March 2014 via mobile

We walked everywhere around the city of Madrid and is hotel was in a good location to do this. It was a about 10 minute walk from Prado museum and easy to walk into the main area sites from it. It has a an outdoor bar area for sunny days - although be warned a gin and tonic was 22Euros in the hotel bar!
Our room overlooked plaza colon and despite the heavy traffic at rush hour it was very very quiet. The room was good. Breakfasts were lovely - plenty choice. The staff were lovely - very pleasant and helpful.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Scoorie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review, 24 March 2014
Dear Guest,

On behalf of myself and all the staff of the Gran Meliá Fénix, I would like to thank you for having chosen us for your stay in Madrid.

We really much appreciate your kind comments about the hotel, breakfast and staff because thanks to them we know how your stay was. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations.

Looking forward to welcoming you at The Gran Meliá Fénix.

Best regards,

Sandra Hernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ny
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed 26 February 2014

Along with the very nice facility and great location, they have a very attentive and professional staff who will do whatever they are able to make your stay in Madrid a successful one. Rooms are nice size and very well appointed. Breakfast is above average. The general feel while in the common areas is first class. Would stay there next time in Madrid without question

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nysteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review, 24 March 2014
Dear Guest,

On behalf of the entire team I would like to thank you for having chosen the Gran Melia Fenix for your stay the last month.

We are delighted to know that we exceed your expectations both with the product and service that we extend throughout the Hotel. Your kind comments will serve as an added inspiration to consistently maintain the high standards that you have experienced during your stay with us.

Looking forward to welcome you back to the Gran Meliá Fénix.

Warm Regards,

Sandra Hernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gran Melia Fenix

Property: Gran Melia Fenix
Address: Hermosilla 2 | Plaza De Colon, 28001 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Madrid
#12 Romantic Hotel in Madrid
#21 Luxury Hotel in Madrid
#21 Family Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Gran Melia Fenix 5*
Number of rooms: 203
Official Description (provided by the hotel):
Uniquely located on the Plaza de Colon, the Hotel Gran Melia Fenix is a reference of the finest in the city's hotel industry, and member of the exclusive group of The Leading Hotels of the World. With its famous DRY Cosmopolitan Bar by Javier de las Muelas, it is the foremost example of luxury and service with all of the Spanish charisma.Its magnificent location in the exclusive Salamanca neighbourhood, in the heart of the financial district and surrounded by the famous streets of Serrano, Velazquez, Goya and on the Paseo of la Castellana. ... more   less 
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Also Known As:
Gran Melia Fenix Hotel Madrid
Gran Melia Madrid
Gran Melia Hotel Madrid

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