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Gran Melia Fenix
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Reviews (2,318)
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626 - 631 of 2,318 reviews
Reviewed 6 July 2014

I booked a grand premium room with jacuzzi for one night this weekend and it was an amazing experience. The room was massive, as well as the terrace and the bathroom. The bed was large and comfortable and the laundry service very fast. On top of that, the red level service was beyond what I was expecting (I used to work in the housekeeping department in high standard hotel) : a polite and smiling staff, always wiling to help you, a private check in desk at the 7th floor, and a nice area with several spirits, wine, champagne and a selection of appetizers. On the same floor, the terrace where you can enjoy a drink or your breakfast is a peaceful place to be, as well as the solarium. On top of that, a talented pianist was playing in the tea room, located on the ground floor, next to the stylish bar of the hotel.
With the sun of Spain, this hotel has anything you would expect for a perfect trip in Madrid.

  • Stayed: July 2014, travelled as a couple
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2  Thank baboupas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this reviewResponded 10 July 2014

Dear Guest,

It is a great pleasure to know that you had an amazing and relaxing experience at Gran Meliá Fénix during your last stay with us. We are happy to know that you have enjoyed our great Grand Premium with Jacuzzi Room, the perfect option for a relaxing stay in Madrid.

In addition, we would like to thank you for the kind words you used to describe our Red Level Service. We are very happy to know that also our staff met your expectations and was very helpful with everything you needed.

Looking forward to welcome you again for a longer visit, we will be delighted to help you with Madrid and to show you all the services we have.

Best regards,

Sandra Hernandez
RedGlove Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

The hotel is situated in a side street with a magnificent reception
To impress. Friendly English speaking are very helpful. Our room was on the 4th floor, spacious and well appointed. The bathroom , not overly big, but comfortable for one person at a time. Restaurant breakfast was delicious, however the tapas bar service was slow and limited. A nice courtyard great for a coffe.

Room Tip: Ask to see it first, since we heard from other travellers, that they differ in size
  • Stayed: May 2014, travelled as a couple
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Thank HeidiAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this reviewResponded 10 July 2014

Dear Guest,

Greetings from Madrid!!

We are very happy to know that your recent stay at Gran Meliá Fénix was wonderful and you spent a great time with us. We are very excited about your kind words regarding our staff. Be assured we will share your comments with them as an incentive to keep working with the best of our smiles!

On the other hand, we regret to know that our Dry Bar did not meet your expectations. We take note of your suggestion in order to improve the service and achieve your total satisfaction next time you come to visit us.

Looking forward to have this occasion soon, I remind at your complete disposal.

Best regards,

Sandra Hernandez
RedGlove Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

I have stayed at many 5 star hotels and this one is my favorite. What made it for my family was being part of the Red Level Service. Beatrix and Susanna were great, booking day trips for us and handling all our needs. Having access to all the wonderful foods, drinks and being able to enjoy these on the roof top balcony or in the beautiful private room was great. I can go on and on but really well done! We were party of 3, my wife and son and were given room 401 a beautiful appointed room , spacious with a huge bed for my wife and I and they rolled in a twin bed for my son whiich was put off to side and the room was still roomy. Private entry hall, double sink bathroom, full tub/shower and door closing off toilet.
There is a Restaurant in hotel which was very good and a Martini Bar which we stopped at after Red Level hours for drinks, all very nice.
Hard Rock has a restaurant attached to hotel ans after a day of touring we ate outside and you would never know you were not in a Spanish street cafe and then you can hop right back to room afterwards.
The hop on hop off bus has 2 routes both picking up around the corner from hotel entrance. This hotel is just outside of the very busy tourist areas, we walked everywhere from hotel plus did hop on hop off bus. I looked on line at Westin Palace when researching and decided to go with Melia Fenix, so glad we did.
After 7 days we were so sad to leave, from bellmen, to front desk, to restaurant staff, houskeepers, everyone... were so accommodating and friendly. The hotel lobby and floors are elegant but never did we feel out of place, it was our home for 6 nights.

  • Stayed: June 2014, travelled with family
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5  Thank frefutravelor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this reviewResponded 10 July 2014

Dear guest,

Greetings from the Gran Meliá Fénix!!

First of all, I would like to thank you for taking a bit of your time in sharing your experience through TripAdvisor. We really appreciate your kind feedback regarding your last stays with us.

It was a pleasure to have you here and to know that you had a great time between us. We are delighted to know that you have enjoyed all the services we have, specially our executive Red Level Service and Our Dry Bar. Be assured we will share your comments to the staff you named in order to motivating them and keep providing with the best of our services.

Thank you also for your tips about Madrid, I am sure it will be very helpful for future guests!

Looking forward to welcome you back in your home in Madrid, I remind at your complete disposal.

Best regards,

Sandra Hernandez
RedGlove Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014

The Gran Melia Fenix is a wonderfully appointed hotel with all the features one could ask for; a gym, a salon, English tea service from 1700 to 1900 hours, and a restaurant with both outside and inside accommodations. What makes this hotel special is the service from the door man to the concierge, to the maid and room service. The employees of this hotel go above and beyond every minute and in every interaction that it makes us feel truly special and wanted guests. Another item of special note is that they use Clarins soaps and lotions - my wife assures me they are top quality and they smell wonderful. For people who like a quiet hotel for sleeping, they have two sets of double paned windows and black out curtains hidden behind their beautifully appointed room,, it masks the noise from outside perfectly. If you're looking for a hotel with modern conveniences and traditional charm and feel, look no further.

  • Stayed: June 2014, travelled as a couple
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1  Thank Nick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this reviewResponded 10 July 2014

Dear Guest,

Thank you very much for your lovely review!

The entire team is very excited to know that you have enjoyed all the experience Gran Meliá, from the very quiet room to the Restaurant or Tea Time, and our staff helped to make your stay even more special and memorable.
As you pointed, our rooms are very well equipped with soundproof windows in order to guarantee the silence and the completely relax of our guests.

We cannot wait to welcome you back soon and keep taking care of you!

Best regards,

Sandra Hernandez
RedGlove Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014

The bedroom and bath were very well appointed. The toiletries are first class and the bathrobes are scrumptious . The bar is wonderful whether indoors or out.. The staff could not have been friendlier or more helpful. The location is within walking distance of the prado, and fashionable shopping. Have breakfast at a nearby Pain Quotidien.

  • Stayed: May 2014, travelled as a couple
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Thank sasnhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this reviewResponded 10 July 2014

Dear guest,

I would like to thank you for taking the time to share through TripAdvisor how your stay at Gran Meliá Fénix was. Your kind feedback is very important for us in order to know if we have exceed your expectations and we have been able to turn your stay into a unique and special vacation.

We are very delighted to know that we have achieved our aim and you have been very satisfied with overall the hotel and staff.

Thank you again and be welcome to come back anytime, we will be looking forward to have you here soon!

Best regards,

Sandra Hernandez
RedGlove Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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