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“Great Location, Wonderful Hotel”
5 of 5 bubbles Review of Gran Melia Fenix

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Gran Melia Fenix
Ranked #27 of 445 Hotels in Madrid
Certificate of Excellence
Aurora, Colorado
Level Contributor
227 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
“Great Location, Wonderful Hotel”
5 of 5 bubbles Reviewed 15 November 2008

Traveled with several other travelers here for business. I would pretty much like to echo everything everyone else says but have one addition... This room, like others in Spain does not have a complete shower door. Not sure why it bothers me so but I'm in a very nice hotel in Sevilla right now and...same thing. Its like they forgot 25% of the shower door. Oh well, maid mops up the floor, not that big a deal. Excellent room. Best included breakfast buffet I've ever had at a hotel and I travel a lot, over 100 days a year average... Ask for a room overlooking the plaza.
Highly recommended.

  • Liked — Breakfast!
  • Disliked — Shower door
  • Stayed November 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank jumbonav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (265)
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London
Level Contributor
76 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 11 November 2008

We were a group of about 25 Brits on a work trip, and this hotel looked after us extremely well. The hotel was as you would expect from the other reviews: clean and smart after a refurbishment; in a good location near the centre of things; good sized rooms; decent food.

However we were most impressed by the friendly nature of the staff which ultimately makes the difference. For context a couple of us went for tea at the Ritz and they refused to let us take our pile of unfinished cakes away in a doggy bag - not the sort of service you want when paying through the nose, and places the Gran Melia in positive contrast.

My only caution is that all the meeting rooms are underground and have no windows, which isn't ideal. That said, the hotel was excellent.

  • Stayed November 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
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    • Business service (e.g., internet access)
Helpful?
Thank MrDemandingLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panama City, Panama
Level Contributor
93 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 bubbles Reviewed 20 September 2008

We were surprised by the luxury of the hotel, the size of the rooms, and the friendliness of the staff. Our room was huge with a sitting area and huge bathroom. Everything was top of the line and clean, and the bed was extremely comfortable.
The staff was more than eager to help, and very friendly. The breakfast buffet was plentiful and very tasty, and there's a Hard Rock Cafe next door which was also very handy.
Location is ok, you need to get a cab to get to the Gran Via, or a 30 minute walk.
Highly recommened.

  • Liked — All around luxury
  • Disliked — Not close enough to the action
  • Stayed May 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
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    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank E_Panama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
milan
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 22 August 2008

i have to say this is a fantastic hotel in a fantastic location, walking distance from anywhere in madrid.

I've spent 5 nights in a premium room overlooking paseo de la castellana and i have to admit this is a real 5 stars hotel. Nice big bedroom (with quadruple glazed window!!!) with a great king bed, a dormeuse, a desk with a chair, a tea table with another chair and an amazin electronic stuff to turn on/off lights and anything else directly from the bed. Thre were also a not so amazing B&O tv with many channels. The bathroom was nice, big enough, and with some amazing ETRO toiletries (i love them). Everything was spotless and in perfect condition. Breakfast was good with a big choice of cold and hot food and fruit. Staff friendly and helpful. i will definitely come back.

  • Stayed August 2008
    • Value
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    • Business service (e.g., internet access)
Helpful?
1 Thank rob884
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 12 July 2008

My husband and I stayed at the Gran Melia Fenix for 4 days in November. I have stayed in several places in Madrid- Westin Palace, Hotel Hesperia, Melia Los Galgos- the Gran Melia Fenix rivals all. The location simply cannot be beaten- you have access to everything without the claustrophobic feeling you get staying in the area around the Ritz/ Palace (Plaza de Canovas). The GM is totally renovated, beautiful lobby and our room was enormous with a huge bathroom- a major luxury in Europe. Had incredible help from staff when we did need it, some of the best time we spent was wandering through the Salamanca neighborhood and going for tapas in the Santa Ana area. If you get a craving for American food the Hard Rock is right around the corner (be aware that on Sunday that may be your only option as almost everything is closed). The Colon metro stop is right there for longer excursions but you literally can get almost anywhere on foot from the GM. Be sure and ask for a room that faces the Plaza Colon.

  • Liked — location, up to date luxury rooms and common areas
  • Disliked — nothing
  • Stayed November 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank luvthebeach22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey,
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 July 2008

Everything I would expect from a 5* hotel. I have to admit, this is the first 5* hotel I have stayed in but I was not disappointed. The lobby is a bit small, but very beautiful with a grand staircase. Also on the same floor there is a beautiful little lounge and bar room with a very cozy feel. There is even a doorman to meet you upon your every arrival and departure.
The location is very good being in the center of the old part of Madrid with fountains and statues right outside the hotel. Also, there is a Hard Rock Cafe right below the hotel if you aren't interested in the Spanish cousine.
When entering the room I found chocolates to greet me with a beautiful plush bed with a very rich cozy decor. All the lights and airconditioning could be controlled by a little black box that sits on the night stand next to your bed. There is a maid service in the morining and a turn down service in the evening, where they again give you little chocolates.
There are plenty of channels on the tv to choose from, including a few English speaking channels, a German channel and another channel in which I believe they spoke Japanese.
The bathroom is done up in all marble with all the toiletries that you will need, so no need to bring your own.
I also, really loved that there were speakers in the bathroom that were connected to the televison so I was able to listen to the tv while I showered. I've never done that before and found that to be a really neat touch.
The rooms are spotless and the staff was very nice. Every moning when I was leaving my room, the maids always greeted me and even when I tried to speak Spanish, they were nice enough to speak to me in English. That was really nice.
The breakfast is nice, but for a 5* hotel, the selection was not as large as I expected but there was still enough choices to find something you will like.
This is a great hotel and I will definetely stay here again when I return to Madrid.

  • Liked — Everything
  • Disliked — I didn't dislike anything
  • Stayed May 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank roame_da_earth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 bubbles Reviewed 17 June 2008

Stayed in Gran Melia Fenix in June 2008 in a king non-smoking corner room. Room was good size, very clean, with large bathroom complete with plenty of toiletries, hair dryer, robe, slippers, etc. Bed was a litte hard. Armoire had safe and mini-bar. Internet access in room is 8EUR. Staff was all helpful and kind; concierge offered good recommendations on restaurants and site-seeing. Hotel is centrally located in Serrano shopping area and just short walk (10 min) to many museums and sites. Taxis were easy to find.

  • Liked — Great location, nice architectural details of hotel
  • Disliked — Hard bed and flat pillows
  • Stayed June 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank name_screen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gran Melia Fenix

Property: Gran Melia Fenix
Address: Hermosilla 2 | Plaza De Colon, 28001 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Madrid
#12 Romantic Hotel in Madrid
#21 Family Hotel in Madrid
#22 Luxury Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Gran Melia Fenix 5*
Number of rooms: 203
Official Description (provided by the hotel):
Uniquely located on the Plaza de Colon, the Hotel Gran Melia Fenix is a reference of the finest in the city's hotel industry, and member of the exclusive group of The Leading Hotels of the World. With its famous DRY Cosmopolitan Bar by Javier de las Muelas, it is the foremost example of luxury and service with all of the Spanish charisma.Its magnificent location in the exclusive Salamanca neighbourhood, in the heart of the financial district and surrounded by the famous streets of Serrano, Velazquez, Goya and on the Paseo of la Castellana. ... more   less 
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Also Known As:
Gran Melia Fenix Hotel Madrid
Gran Melia Madrid
Gran Melia Hotel Madrid

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