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“loved the astoria” 4 of 5 bubbles
Review of Astoria Hostal

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Astoria Hostal
Ranked #30 of 280 Madrid B&B and Inns
Certificate of Excellence
Venice, Italy
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“loved the astoria”
4 of 5 bubbles Reviewed 27 December 2007

We had a great time in Madrid and part of it was due to our pleasant stay at Astoria:
*very clean
*big sized and well furnished room
*24 h reception
* free internet access ( wi- fi also available)
and a GREAT location. 5 mins to Puerta del Sol and Plaza Mayor.
The area felt safe, at night, as well.
We highly recommend it!

  • Liked — location
  • Disliked — ---
  • Stayed December 2007, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Petra.C.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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329 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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St. Petersburg
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 24 November 2007

Hostal Astoria in Madrid, Spain
We are a middle-aged couple from Russia and the USA.
We usually stay at 3- and 4-star (and occasionally 5-star) hotels and resorts – this was our very first time to stay in a “hostal” (please note that “hostal/hostales” should NOT be confused with youth/adult “hostel/hostels” – see [--] for explanation).
We stayed at 2-star Hostal Astoria in Madrid, Spain for 10 nights (October 6-16, 2007).
We ordered a double superior room (no meals are provided) and paid EUR 80.25
(EUR 75 + 7% tax) per night, which at that time worked out to approx. USD 109 per night.
We booked our room directly with Hostal Astoria.
Our double superior room was on the 4th floor and was very nice, clean, and spacious.
Our room actually consisted of two rooms – the bedroom and a smaller living/dining room.
We believe that the extra EUR 10 we paid for the “superior” as opposed to “standard” double room was well worth it.
Our room was cleaned and made up on a daily basis.
The room air conditioning worked well.
The bathroom was nice, with necessary toiletries and a hair dryer.
It was wonderful to be able to use the internet (free to guests) that was situated on each of the two 4th and 5th floors that Hostal Astoria occupies.
Also, it was nice to have a safe deposit box in the room that was reasonably priced (unlike our hotels in Seville and near Ayamonte) – the safe deposit box cost EUR 1 each time you opened it, rather than EUR 2-3 for each day of your stay that we encountered at our hotels.
While Hostal Astoria does not have some of the amenities that hotels have (for example, fitness center, breakfast), the hostal is in a great location for tourists. And, Retiro Park is within 15-minute walking distance with its La Chopera fitness center costing EUR 4.10, and the restaurant chain “VIPS” with its wonderful and inexpensive EUR 4 breakfasts (including 2 eggs, ham or bacon, toast, juice, coffee or tea) is within 5-minute walking distance from the hostal.
While on the subject of “hotels” as opposed to “hostales,” we would like to state that initially we wanted to stay at the Husa Paseo del Arte hotel or the Gran Canarias hotel – however, there were not rooms available at either of these hotels at the prices that we were willing to pay. So, we were lucky in finding Hostal Astoria as a nice alternative. Even so, while in Madrid, we decided to visit Husa Paseo del Arte and Gran Canarias in case in the future we wanted to try one of them. In all objectivity, we must state that our room at Hostal Astoria was just as nice as (and, when considering room size, perhaps even nicer than) the rooms at the two hotels.
The owner of the hostal (Bebida) and the two managers that we most often dealt with (Maria and Rosa) were very hard-working and diligent in their efforts to provide good and safe management of the hostal – it was clear that they took pride in their work and that they wanted to ensure that guests had a pleasant stay there.

Our suggestions for improvement (please note that none of these suggestions would keep us from coming back to Hostal Astoria, but management’s willingness to act on them would increase the already good image of the hostal):

(1) Noise – we could hear noise from outside our room very well since:
(a) the halls are not either carpeted or lined with a walking rug;
(b) our room was close to the 4th-floor main entrance door where guests entered and exited;
(c) our room was close to the 4th-floor lobby area where the internet desk was located.
While after mentioning the noise problem the owner Bebida immediately offered us the only other room on the 4th floor that was available (i.e., it appears that Hostal Astoria stays booked most of the time), the alternative room was much smaller than our existing room and since we do morning exercises the additional space was needed.
We believe that the following actions by Hostal Astoria owners/managers would significantly decrease the noise problem (these actions are inexpensive to undertake):
(a) place noise protectors on the main entrance door so that when it closes it is not heard as much.
(b) place noise/scratch protectors on the leg tips of the chairs in the lobby/internet area (when people would move their chairs even a little, a loud screeching noise occurred every time).
Also, we would recommend that guests bring ear plugs to block out any unwanted noise.
Having stated the above, we want to continue to be objective by stating that after 12 midnight usually noise was not a significant problem.

(2) Cigarette Smoke – Hostal Astoria has a policy, dictated by Spanish law, that guests are NOT allowed to smoke in their rooms – this is a firm policy, without any exceptions.
For the most part, it appears that guests follow this policy. HOWEVER, we were unfortunate to have guests in a room to the immediate back of us that liked to smoke, with the smoke travelling quickly through the ventillation system to our room. When we went to find the room that was involved, we noticed that there was not a “no smoking” sign on that room (there were such signs on ALL of the other rooms on the 4th floor) – thus, at first we thought that perhaps for some reason smoking was allowed in this room. However, we later learned that most likely the guests had removed the “no smoking” sign from their room so that if caught they could say “sorry, we did not know of this policy”. After the first night that we noticed the smoke, the next morning we went to the owner Bebida and told her of the problem. Bebida promised to talk with the guests, and thereafter she confirmed that she did so. However, when on the second night the smoking continued, we went to the manager on duty, Maria, and asked her either to go to the room or to telephone and ask the guests not to smoke. Since Bebida had already talked with the guests about not smoking, it was late at night and both Maria and we were tired, and the guests were to leave very early in the morning, Maria decided not to take any additional actions with the guests. We then ourselves went to the guests’ room and nicely asked them NOT to smoke – while they said that they had not smoked since the morning (which indirectly was an indication that indeed Bebida had talked with them), it was clear from the room smell when they opened the door that they had been smoking within the past few minutes. The next morning we talked with Maria and Rosa and then Bebida about this smoking problem. To be quite frank, in our estimation, all of their responses were inadequate, i.e., their position was that guests know the policy and that if they break the policy in their own rooms what can management do about this – from their statements, it appeared to us that they had encountered this problem before but had not yet found an acceptable way to deal with it. However, our position is that if guests break the policy they should be given a written and verbal warning and IF thereafter they break the policy again they should be asked to leave the hostal immediately without any refund given for unused days – otherwise, chaos arises, and the policy and law do not mean anything at all, i.e., a law requires not only that it be passed by the necessary legislature but that also it be consistently enforced.
We believe that the following actions by Hostal Astoria owners/managers would significantly decrease the smoking problem (these actions are inexpensive to undertake):
(a) the Hostal Astoria registration card (that guests fill out when they first arrive) should be changed to add a statement in large letters about the “no smoking” policy and about the ramifications of non-adherrence to this policy (i.e., potential removal from the hotel without any refund given for unused days).
(b) when the guests arrive, fill out the Hostal Astoria registration card, and hand it to the Hostal Astoria manager on duty, the manager should very nicely direct the guests’ attention to the “no-smoking” statement on the registration card and request that the guests do their very best to follow it.

(3) A mini refrigerator in the rooms (or at least in the more expensive double superior rooms that have a small table for eating) would really be nice. Even so, Hostal Astoria owners/managers were kind in allowing us to use its refrigerator.

Finally, it would have been very easy for us not to have written about the noise and smoking problems since we truly enjoyed our stay at the Hostal Astoria. However, when services are provided we are convinced that the service providers depend upon their customers to give them needed feedback on how they may improve their services for ALL customers. Without this necessary feedback, service providers cannot maintain their competitiveness in the long-term. Therefore, we are hopeful that Hostal Astoria shares our veiw, as we hope to be desired guests in the future.

Our many thanks to Bebida, Maria, and Rosa for an overall pleasant stay at Hostal Astoria!

  • Liked — Location, location, location! Good value in Madrid.
  • Disliked — Occasional noise and smoking problems
  • Stayed October 2007, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
4 Thank TravellersSPB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galway, Ireland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 1 October 2007

Stayed here for two nights after reading some favourable reviews. Hostal is in a great location and very close to Metro. It's very secure as staff must buzz you into the hostal once you get off the lift. Our room was small but had a huge terrace so was not claustrophobic. It had a large enough bathroom and a great shower. Booking was easy as hostal have their own online booking system. I noticed they also have a generous cancellation policy. Reasonably priced for the location. I would definitely stay here again.

  • Stayed September 2007, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank bluebackpack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 10 September 2007

We stayed in this Hostel for 2 nights in August 2007. The hostel was great value for money and far exceeds what you would expect from a hostel.

The hostel allowed us to cancel one nights accommodation when our flight from London was cancelled which was very nice.

When we arrived we were very happy with what we saw. The room was newly renovated and very modern, it was a pleasant surprise and made it feel like a hotel, not a hostel.

The hostel was in a great location close to all the sites and the area felt very safe. The Hostel also had free internet which was a bonus.

The only negatives were that the floor boards were squeaky and the lady on reception didnt speak much english but the the positives far outweigh the negatives.

I would definitely recommend this place to others and will be staying there when i visit Madrid again.

  • Liked — Great location, excellent value for money
  • Stayed August 2007, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank b3nzow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 3 September 2007

I can't say enough good things about this place. My friends and I backpacked all throughout Spain. Most of the hostels were not that great. Hostals (notice the a), on the other hand are very good. They are either B&B like or like botique hotels. This one was like a hotel. It was CLEAN, CLEAN, CLEAN, and MODERN!!! They updated the rooms and it looks much better than any of the website pictures. All the rooms had a phone, a NICE bathroom, and many COMFY beds. The bathrooms had towels, a comb, shampoo, conditioners, and soap! It was close to all the big sites, plus a lot of good night life and food (check out Calle Victoria for food). Oh, there is even a metro close by!

  • Liked — So COMFORTABLE!!!
  • Disliked — The stairs up to the Hostal--not great in heels!
  • Stayed August 2007, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank DasEFX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 16 August 2007

This is a clean and comfortable hostal with all the comforts of a hotel. The rooms are private with a private bath. You have a small balcony overlooking the city streets. It was a very clean and friendly stay. If I ever go back to Madrid this will be a place I look up for sure. The price is unbeatable in this city for the high quality of your stay.

  • Liked — The price, the air conditioning, the location to all the major sites in Madrid and the view from our room
  • Disliked — It is very high up and the elevator to get there is quite tiny
  • Stayed July 2007, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank kristoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de janeiro
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 June 2007

I would recommend this hotel to anyone that looks for a budget and quiet hotel. As the internet map shows one can go by foot to all Madrid atractions. The hotel facilities were a really nice surprise. The room and the bathroom are new and clean and there are things not usually availabre in hostels : a very good TV, a hairdryer and a shower with hydromassage. The staff is very friendly.

  • Stayed June 2007, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank DayseRiodejaneiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Astoria Hostal

Property: Astoria Hostal
Address: Carrera San Jeronimo 30-32, 5th floor, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Business Centre with Internet Access
Hotel Style:
Ranked #30 of 280 B&Bs / Inns in Madrid
Price Range (Based on Average Rates): £
Hotel Class:2 star — Astoria Hostal 2*
Number of rooms: 45
Official Description (provided by the hotel):
Hostal Astoria is in a 19th-century building, 250 metres from Madrid's Puerta del Sol, and offers free Wi-Fi. Some rooms have a hydro-massage shower, and some have a private sun terrace. Air-conditioned rooms at the Astoria feature wooden floors, and have a TV and safe. The private bathroom comes with a hairdryer. The Astoria guest house has a lounge where guests can relax. There is a vending machine for coffee and drinks. Many bars, shops and restaurants are within a short walk. There is a 24-hour reception, and you can hire a car from the tour desk. The Prado Museum is within a 10-minute walk of the Astoria ... more   less 
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Also Known As:
Astoria Hostal Hotel Madrid

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