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“Excellent Location! Very good Service”

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Eric Vokel Boutique Apartments - Madrid Suites
Ranked #7 of 410 Speciality Lodging in Madrid
Certificate of Excellence
Mexico City, Mexico
1 review
“Excellent Location! Very good Service”
5 of 5 bubbles Reviewed 8 July 2014

I stayed in these apartments for only 4 days, but I would definitely go back! They are very well located. and service provided is very good. They are clean and not very noisy. Everything is there to help you enjoy your stay in Madrid.

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Angelica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ericvokelbcn, Gerente at Eric Vokel Boutique Apartments - Madrid Suites, responded to this review, 9 July 2014
Dear Angelica B,

How are you?

I hope you are very well.

Thanks for taking the time to write this wonderful review about your stay in Eric Vökel Boutique Apartments.

I am very glad that you enjoyed your stay with us and that the facilities in the apartment suited all your needs.

We are looking forward to welcoming you back very soon.

With warm regards from Madrid.

Elena Lubián
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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642 reviews from our community

Traveller rating
    437
    163
    29
    6
    7
See reviews for
301
84
8
29
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 29 June 2014

Chose to stay in an apartment rather than hotel as baby in tow and required separate bedroom and living area. Needs are very different with a baby, rather than just being my husband and I.

Booked this on the same day we arrived and no problems checking in on our own at 2am! Paid approx £80 per night for 2 bedroom, 2 bathroom apartment. Apartment as a whole was massive. Location excellent - a few minutes walk from the Gran Via and very close to the metro. Small corner shop with all the basics about 20 steps out the door on the left. Cute neighbourhood and takeaway tapas readily available to enjoy in the apartment once the baby asleep.

Bedrooms both very comfortable. However bedroom overlooking the street was very noisy at night despite both sets of shutters closed in addition to the windows also being closed. This did affect sleep quality as woken up many times by dust carts, loud conversations, lorries etc... One of the bedrooms had an electronic shutter so blackout in the room was excellent for the baby to get to sleep and not wake at first daylight, this bedroom was also away from the street so not as noisy.

Bathrooms were good but no bath - only showers. Not normally a problem but with the baby a bath is needed. Not sure if they may have had small baby baths available as this would have been helpful rather than trying to shower the baby who is not keen on showers! Pressure on the showers excellent. Love them.

Kitchen area very good and had the basics we required. Take a handful of dishwasher tablets if you don't fancy washing up. Washing up liquid and sponge was provided. Ironing board was a desktop one so quite small.

Baby cot was in very good condition and clean with a proper mattress. Linen was also provided for the cot which wad very helpful. High chair also available and was used. The one thing I would ask for is the provision of some corner protectors for the beautiful glass dining table to child proof this better - our son kept narrowly missing the corners. Other than that all rooms were quite child proof and the kitchen area had a sliding door so could be closed off. Main living area was very roomy. Wifi a little on the slow side. Not many English TV channels but not an issue for us as no time to watch TV!

Staff were very helpful. Our buggy was broken by Swissport at Madrid airport and the maintenance man helped us to do a running repair to it so we could still use it to a certain extent.

Would return and would recommend.

Room Tip: Avoid street facing bedrooms if you are a normal or light sleeper/ have a baby that can be woken by...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emsy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ericvokelbcn, Gerente at Eric Vokel Boutique Apartments - Madrid Suites, responded to this review, 3 July 2014
Dear Emsy2,

How are you?

Thank you very much for posting this nice review about your stay in Eric Vökel Madrid Suites.

It is a pleasure to know that you enjoyed your experience with us and that all your needs were suites with the facilities of the apartments.

On the toher hand, I want to let you know that we will take note of the small baths for babies and that we are already working on the noise isolation.

Thanks once again.

With best regards.

Elena Lubián
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
85 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 19 June 2014

Visiting family in madrid. Like the flexibility of an apartment v hotel. This is an immaculate property where everything works.
Spacious, clever use of space and great water pressure in bathrooms. We will return

Room Tip: We were in room 34 and had no problems.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Netherby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ericvokelbcn, Gerente at Eric Vokel Boutique Apartments - Madrid Suites, responded to this review, 3 July 2014
Dear Netherby,

Thank you very much for posting this review about our premises in Madrid.

I am more than glad that you enjoyed your stay at Eric Vökel Madrid suites and that all your needs were suited.

We are looking forward to welcoming you soon, maybe next time in Barcelona?

With best regards.

Elena Lubián
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 18 June 2014

Stayed at these apartments for a day in June 2014.
The apartments are well located, and well planned.
The living room was large- perfect for a large famiy.
Elena at the reception was exceptional.
Good choice for a stop over at Madrid.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RosalindPereira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ericvokelbcn, Gerente at Eric Vokel Boutique Apartments - Madrid Suites, responded to this review, 3 July 2014
Dearest RosalindPereira,

Thank you soooo much for having written this amazing review about your stay in our premises.

It is always a pleasure to have guests like you in our premises.

I am so glad that you enjoyed your stay and that you liked the decoration of the apartments.

Really looking forward to welcoming you soon.

With best regards from Madird.

Elena Lubián
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 June 2014 via mobile

Excellent location. Had to check in using the screen as we arrived outside of opening hours but it was no problem. Room was clean and modern, only thing I can think of is maybe some more english TV channels but I suppose it doesn't really matter. Lady at reception was really nice, very friendly with excellent english. 50 metres from metro station. 2 small aupermarkets across road. Roof terrace is lovely but it was so hot! Will stay again.

Stayed June 2014
Helpful?
2 Thank cc24_Lon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ericvokelbcn, Gerente at Eric Vokel Boutique Apartments - Madrid Suites, responded to this review, 24 June 2014
Dear CC24_Lon,

Thank you so much for having written this wonderful review about your stay in Eric Vökel Madrid Suites.

It is a pleasure to have guests like you hosted in our premises.

I am ore than glad that you enjoyed your stay and that you find the apartmetn to be modern and clean and that it suceed your expectations.

We will check about the English Channels in the Tv as we normally have different ones listed on the Grey welcome book in every apartment.

Thanks once again for your review.

With best regards.

Elena Lubián
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roanoke, Virginia, United States
Level Contributor
182 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed 11 June 2014

Stayed at this hotel which is a pretty good walk off the Gran Via. Had some security issues with keys. One day we forgot our key on an early morning run. Someone let us into the lobby to wait for the staff to get there at 9. We found keys in the desk of the computer in the lobby that open our room.
The room was spacious and well furnished. There is no maid service. We had 3 towels for 4 days and had to go ask for more toilet tissue. There were not paper towels or tissues to be found. No bar soap in the bath. It has a washing machine/dyer but I could not figure out how to use it. The office is open at 9 until 5 but there is no one there to help at other times except for a number to call.
There is a full kitchen and two beds and a sofa bed. Plenty of room to stretch out. would have been nice to have a list of the English channels on the TV rather than searching through 50 channels trying to find the ones I could watch and understand.
There is a grocery store about a half a block away from the unit and it is well stocked. Not the worst place I have ever stayed but it could use some attention to details to make it a higher score in my book.

Room Tip: Bring good shoes it is a long walk to the main street. There is a metro station close by if you can...
See more room tips
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ericvokelbcn, Gerente at Eric Vokel Boutique Apartments - Madrid Suites, responded to this review, 16 June 2014
Dear Mike,

First of all i would like to thank you for having written this review about our Eric Vökel Boutique Apartments in Madrid.

I am glad that you enjoyed your experience and sorry to hear that you had some trubles during your stay.

The maid service is done for those guests staying for more than 4 nights, otherwise there is a fee of 25€/day.

We have now incorporated soap bar into our amenities, I am sorry that by the moment you stay with us there were not this kind of amenitie.

On the other hand there is a grey book in every apartment where you will find all the instructions for the machines that are located in the apartment, such us washing machine and dryer, oven-microwave, etc..

I want to inform you that the office is open from 09.00 to 18.00 from Monday to Sunday, and out of that office time there is a phone number available 24 hours.

Besides, In the grey book located in teh apartment you also have a list of channels and the languages of them.

We are looking forward to welcoming you soon.

With best regards.

Elena Lubián
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kildare, Ireland
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 5 June 2014 via mobile

Stayed here with group of 23! Everything was perfect ! Beautiful apartments, spacious, spotless and fantastic location ! Beds very comfortable and powerful showers! My only suggestion would be to add a mirror in living room and in bedroom off living room and some more lighting ! Will be recommending to friends and will be back ! Keep up the great work!

Stayed June 2014, travelled with friends
Helpful?
1 Thank OrlaghMarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ericvokelbcn, Gerente at Eric Vokel Boutique Apartments - Madrid Suites, responded to this review, 9 June 2014
Dear OrlaghMarie,

How are you?

Thank you so much for having posted this wonderful review about Eric Vökel Madrid SUites,

I am so glad that you enjoyed your recent stay with us and that the apartment suited all your needs.

I am really looking forward to welcoming you soon.

With best regards from Madrid.

Elena Lubián
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Eric Vokel Boutique Apartments - Madrid Suites

Property: Eric Vokel Boutique Apartments - Madrid Suites
Address: Calle San Bernardo 61, 28015 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Malasana
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #7 of 410 Speciality Lodging in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Eric Vokel Boutique Apartments - Madrid Suites 3.5*
Number of rooms: 17
Official Description (provided by the hotel):
Eric Vökel Madrid Suites has been personally and decorated by Eric in a style that is a unique mix of functionality and the beauty of Nordic design with all creativity and spontaneity of Mediterranean design. Light and comfort create the spaces in the apartments and have the highest level of ecological efficiency and comfort, providing every convenience to make the stay as pleasant as possible. This building is located very close to the famous street Gran Via and easily accessible to any attraction in the city. ... more   less 
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