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“Decent Hotel close to major tourist attractions”
Review of Hotel Regina

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Hotel Regina
Ranked #122 of 442 Hotels in Madrid
Certificate of Excellence
Reviewed 19 July 2013

Reginal Hotel is in a great location. It is about 3-4 blocks to Puerta del Sol. You will find lots of restaurants and shops around that area. Metro Seville is across the street and metro and Renfe both have stations at Puerta del Sol.

Hotel is clean and nicely decorated. I asked for a quiet room so it is quiet for the most part except the room has wooden floor so you can hear the furniture moving (chairs) from your neighbors and people walking down the hall. Whether you have a good stay depends on who else stay in the hotel.

I liked the in room safe and you'll need to swipe your credit card to open and close the safe. It also has mini bar (mini fridge) which is a plus. The air condition is not strong so if you get hot easily it is not a hotel for you. I recommend this hotel for people who are looking for a safe hotel in a convenient location.

  • Stayed: April 2013, travelled as a couple
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Thank nwlake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReginaMadrid, Gerente at Hotel Regina, responded to this reviewResponded 2 August 2013

Dear client.
First of all thank you for your feedback; your opinion is very important .
It,s nice to know that you were so pleased with the cleanliness and
location of our hotel.
Hopefully you,ll chose again our property in your next visit.
Thank you for your time, warm regards.
Carlos López.
Director.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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875 - 881 of 3,597 reviews

Reviewed 19 July 2013

We (family of four) stayed at the Hotel Regina for seven nights in the beginning of July. We had two besides rooms on the 6th floor with pretty large terraces. Rooms were clean and the location of the hotel is great. All main attractions are within walking distance and metro station is just at the doorsteps. You can find around lots of bars, tapas places and restaurants.Breakfast with a glass of Cava good, but a little bit overpriced. The staff is ok, but once we had quite bad experience. In the middle of the night we were wake up by the roomservice. A man was knocking on the door. He argued that we had ordered some food, which we didn´t. He didn´t apologize. A couple of minutes after that we got a call from the roomservice. Still they were claiming that we had ordered food. At the end woman believed me and apologized. In the morning I asked reception, if they did know about this disruption. They didn´t. They said it´s all roomservices fault, they can´t see if the room number is correct. They were sorry, and promised a free breakfast. We never got it.

  • Stayed: June 2013, travelled with family
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Thank Vesa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReginaMadrid, Gerente at Hotel Regina, responded to this reviewResponded 2 August 2013

Dear client.
Thank you very much for your comments about the location, cleanliness,
breakfast and our staff.
It,s very important for us to know our client´s opinion, and sorry for the inconveniences
caused for the mistake of the rooms-service
We hope to see you again when you return to Madrid.
Cordially yours.
Carlos López.
Director.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2013

When we asked the part- time concierge about tickets for bull fighting he told us that he could get us tickets at the same price as at the arena. We then asked the front desk if this was accurate and the young lady at the counter confirmed. The concierge asked to be paid in cash and said tickets would be 42 euros each, we had a party of 8. When we got tickets their face value was 25 euros and the concierge was no where to be found. The manager was no help at all and really didn't care. When we saw the concierge 2 days later he claimed he told us they were more because he buys them on the " black market". We had 3 people in our group that spoke Spanish and there was no misunderstanding in why he and the front desk told us. The concierge is a thief and the manager was useless. We will never return and you shouldn't either.

  • Stayed: July 2013
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4  Thank Bullfight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2013

This hotel is in a good location (close to metro- pretty easy route to airport too). The staff were helpful but not overly friendly. We were given a room on the first floor (view of another building and the street) next to the maid's closet. It was an awful location...noisy night and day. I think they could have given us a better room location so I'm not very happy with them. The carpets on the stairs are in serious need of repair...makes the hotel look shabbier than it is.

  • Stayed: July 2013, travelled as a couple
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Thank holavick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReginaMadrid, Gerente at Hotel Regina, responded to this reviewResponded 2 August 2013

Dear Customer.
We are glad that the location of the hotel was to your liking.
We are working to improve and ensure that our customers
have a pleasant and excellent service.
We regret any inconvenience.
Thank you for your time.
Sincerely.
Carlos López.
Director.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2013

When in Madrid I am staying here. Location of the hotel is great, major tourist attractions are within walking distance, if not metro station is just at the doorsteps. Around lots of restaurants and pubs. Rooms not too big but comfortable and clean, service very helpful, breakfast with a glass of Cava just excellent.

  • Stayed: July 2013, travelled solo
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1  Thank teddy_b33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReginaMadrid, Gerente at Hotel Regina, responded to this reviewResponded 2 August 2013

Dear client.
Thank you for your comments. It,s very important for us to know the
opinion of our clients, mainly when the experience has been so positive,
enabling us to improve our operation.
We hope to see you again, kind regards.
Carlos López.
Director.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2013

The hotel was nice enough, rooms were nice. I got a good deal booking online. Most staff speak english and are very kind. The restaurant is very expensive, but good. The shuttle service was bad though. have to book 24 hours in advance. The next day it was late picking up.

  • Stayed: June 2013
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1  Thank amnico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReginaMadrid, Gerente at Hotel Regina, responded to this reviewResponded 15 July 2013

Dear client.
First of all thank you for your feedback; your opinion is very important .
It,s nice to know that you were so pleased with the room and the staff.
Of course we take note of your recommendations.
Hopefully you,ll chose again our property in your next visit.
Thank you for your time, warm regards.
Carlos López.
Director.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2013 via mobile

Me and my husband stayed at the Hotel Regina for five nights for our 1st anniversary at the beginning of July and we loved it!

We arrived in the evening after getting off the tube directly outside the front door and we were instantly impressed. You can smell the hotel before you even open the door and it smells delicious!
Check in was nice and easy and we were presented with cold fresh OJ on arrival.

We stayed in room 201. I was surprised how roomy it was for a city centre hotel and it was incredibly clean.
The window didn't offer much of a view but we weren't in the room much to enjoy the view so it didn't matter. The mattress was a bit hard for my liking but the husband slept just fine beside me! Air conditioning was very much welcomed in the 40 degree heat!

The location of the hotel is fantastic. A short stroll from a busy plaza and lots of shops and restaurants and easy access to anywhere in the city via the metro.

The best part of our stay at the hotel was the breakfast! The choice was really good and we especially enjoyed the Cava!

We will definitely be returning to the beautiful city of Madrid and will definitely return to the Hotel Regina.

  • Stayed: July 2013
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Thank MissRebeccaThompson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ReginaMadrid, Gerente at Hotel Regina, responded to this reviewResponded 13 July 2013

Dear clients.
Thank you very much for your comments about the location, cleanliness
and room.
It,s very important for us to know our client´s opinion, and of course
we thank very much your feedback.
We hope welcome you again when you return to Madrid.
Thank you again for your time.
Kind regards.
Carlos López.
Director.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Regina

Address: 19 Alcala Street, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#33 Family Hotel in Madrid
#61 Romantic Hotel in Madrid
#93 Business Hotel in Madrid
Price Range: £62 - £197 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Regina 3*
Number of rooms: 180
Official Description (provided by the hotel):
The Hotel Regina has a superb location in the heart of Madrid, next to the famous Puerta del Sol and in front of the Sevilla metro station. It has a rich buffet breakfast, and free Wi-Fi access. The hotel offers a variety of modern and stylish rooms with air conditioning, pay TV and satellite TV, large work desk and private bathroom with free toiletries. The Restaurant Amayra serves Mediterranean cuisine prepared with seasonal, local ingredients. The restaurant also has a wine cellar featuring over 60 international wines. Hotel Regina is ideally located for visiting Madrid's most popular sights. The Prado and Thyssen museums are a short walk away ... more   less 
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Also Known As:
Hotel Regina Madrid

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