I am giving this Excellent rating because I had the best breakfast here of my stay in Spain! Would stuff myself crazy :) They even have gluten-free section, pint sized desserts for breakfast etc., and the service is excellent. The second reason is because of the gentleman in the concierge who is very helpful with planning the itinerary. Was there the week of Christmas, I had planned my schedule to the dot before hand, but he gave me a print-out of which museums were free & changed my schedule based on that. Guided which train times suited the best for Toledo & Segovia day-trips and also bought the tickets for me, provided maps marked with places to see, where to eat etc.. He is extremely patient.
When I arrived, the single room had thermostat issues and was like a sauna so was upgraded to a double room for no extra cost. I should say though the walls are on the thinner side, so you can hear doors slamming and people in floor above walking, would just suggest to have an extra glass of wine in the restaurant below to sleep better :)