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“Great Service” 4 of 5 bubbles
Review of Hotel Europa

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Hotel Europa
Ranked #37 of 444 Hotels in Madrid
Certificate of Excellence
The Woodlands, Texas
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Service”
4 of 5 bubbles Reviewed 24 October 2011

Great location, near metro, puerto de sol, plaza mayor, and the palace. Hotel room was nothing special but the staff was the most helpful out of all my stays. Also liked that one of the men at the front desk spoke American Engish perfectly.

  • Stayed October 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Adam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,258 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (455)
Date | Rating
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  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
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English first
Singapore, Singapore
Level Contributor
100 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 23 October 2011

Stayed here 5 nights recently.
Good, competent reception desk.
Courteous staff. Clean new rooms.
Near to a Metro station.
Some taxis dared not come in (pedestrian street) , but even if they dropped you a short distance away, it is a short downhill walk. They wud come in to the front door if the hotel phones them.

  • Stayed October 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mark T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
80 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 18 October 2011

We stayed at this hotel for three nights, on a recent trip to Madrid with my daughter. We were provided with a large, clean room with modern bathroom. I had requested, and got a room with a view - a grand view at that. Although the room was overlooking the Plaza del Sol and a very busy sidewalk cafe, once the balcony doors are closed, the room was pleasantly quiet. The staff were very helpful with everything we requested, including a Spanish translation - There is a convenient cafe on the main floor and we used it for our daily breakfast. The metro is steps away and Plaza Mayor is a few blocks down a nice boulevard. I would stay here again.

Room Tip: Don't hesitate to ask for a room facing the street - Calle del Carmen. It can be surprisingly qu...
See more room tips
  • Stayed October 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LG1031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 18 October 2011

I have stayed at this hotel several times. This hotel is perfect for a stay in Madrid. The hotel is located in the heart of the city. The metro is on the corner, the streets are full of life, lots of shopping, bars and restaurants. All attractions are in walkingdistance.
The staff is very helpful and sweet. The rooms are clean, large and comfortable.
No breakfast or minibar. The hotel has a restaurant with both indoor and outside serving.
If you have a room with a view to the streets, it can be a little noisy, but it never bothered me.

Room Tip: The rooms with the view is a little noisy, but they do have a great view! You can ask for any room y...
See more room tips
  • Stayed November 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vero465
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 16 October 2011

Even in the midst of a large demonstration, our interior rooms were quiet.

The room itself was small with two double beds. The floral smell, annoying when we first entered the room, disappeared when we opened the doors to the inner courtyard. An annoying light over the door was helped with eye shades. We stayed there only one night to catch an early flight.

Location was very central, and even though the mass protest kept the taxis from taking us there, its proximity to metro station Sol provided a fairly easy and direct path from the Atoche rail station.

This was our last night of a 7 day trip and I am glad we had only booked one night here.

Room Tip: Central location right on the plaza makes this a good choice to explore the city.
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  • Stayed October 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dr.Steve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai Region, China
Level Contributor
277 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 687 helpful votes
5 of 5 bubbles Reviewed 14 October 2011

Hotel Europa is clean, comfortable, surprisingly soundproofed and well-staffed. Some rooms face the Puerta del Sol.
When we booked directly with the hotel, we had asked for a quiet room with a balcony. At check-in, we were given a room that faced an internal corridor. No great view of the Puerta del Sol. When I questioned this assignment, the gentleman at the front desk explained that the quiet rooms were in the back and that he was honouring our original request.
We decided to take our chances with noise and move to a room facing Puerta del Sol. It was a good move. Once the shutters and French doors were closed, the room became an oasis of calm. In fact, the only disruptive noise we heard that night was from an English-speaking family in the corridor. They had gone out late to buy McDonald’s for dinner and the family was arguing about who would eat which burger (how do you say in Spanish, “Please remember to use your indoor voices and try the local food…”?).
Thus, we were able to enjoy the sights and sounds of the plaza from our balcony as well as get a wonderful night of sleep.
Before we arrived, I had emailed the hotel to ask for help with a restaurant reservation. Even 4-5 star hotels are not always too good about this kind of request. To my delight and surprise, I received a confirmation within a day. Hotel Europa's Señor Garabán even gave me the name of his contact at the restaurant (in case there was any mistake). Such thoughtful and professional service!

Room Tip: Ask for a balcony facing the Puerta del Sol!
See more room tips
  • Stayed June 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gigis_mum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 13 October 2011

Our trip had us arriving in Madrid for a few days, travel around the country for a few days and then back to Madrid. We had a different hotel booked for our return to Madrid, however, we loved the Hotel Europa so much, we decided to cancel our reservations and return. Although the second hotel was a more luxurious hotel, you can't beat the location (Pureto del Sol), convenience (5-15 walk to so many attractions), right by metro stop and energy of the location. The rooms were clean and roomy (we had a triple). Although we had an interior room, it was very quiet considering we were right off of Puerto del Sol. The staff was wonderful friendly and recommended so great places for us to eat. Overall, the hotel was an excellent value and experience.

  • Stayed October 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BTH904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Europa

Property: Hotel Europa
Address: Calle del Carmen 4, 28013 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Centro
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#20 Romantic Hotel in Madrid
#24 Family Hotel in Madrid
#142 Business Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Europa 3*
Number of rooms: 99
Reservation Options:
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Also Known As:
Europa Hotel Madrid
Hotel Europa Madrid

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