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“Welcome Return”

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Catalonia Puerta del Sol
Ranked #45 of 444 Hotels in Madrid
Certificate of Excellence
Colchester, Essex
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Welcome Return”
5 of 5 bubbles Reviewed 27 May 2014

Our second visit to the Catalonia Puerta del Sol and we enjoyed it just as much as the first. We were a little worried that noise from the supporters of Real and Atletico outside on Champions' League Final night would disturb our sleep, but the fact that the hotel is built inside the thick walls of an old building made it blissfully quiet. Some people have complained that the rooms face into an inner courtyard and this makes the rooms dark, but we feel that this makes the hotel an oasis of calm on busy Calle Atocha, especially when the Madrid summer is scorching outside..

Breakfast was even better than on our last stay. This time we had a standard room rather than a superior, which was smaller but still perfectly comfortable - nice beds, plenty of hanging space and pleasant en-suite. Any little problems are swiftly sorted by the hotel staff, who are all very pleasant and efficient.

I think this hotel offers excellent value for a comfortable stay right in the heart of Madrid, within easy walking distance of the Prado, Retiro Park and my favourite Plaza, Santa Ana. Looking forward to our next visit.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChiefWeasel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review, 2 June 2014
Dear Chief Weasel,

It is such an honour for us that a regular guest as you come back to the hotel.
I really apreciate your comments about the breakfast we have done many changes on it and we are still imporving it.

Same thing with romos, decoration of the romos is in proces and all romos are renovating. Also we are making the entrance of the hotel more wellcoming. Hope for your next visit you can give us your feed back and i am pretty sure you will like it.

Thank you very much for share your comments with us.

Best regards,

César Rionda
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634 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
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English first
Orlando, Florida
Level Contributor
175 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed 12 May 2014

Great location, within walking distance to several train stations and close to numerous restaurants and bars. Found the staff to be courteous and helpful. We weren't blown away the room but not unhappy with it either. There was ample closet space and the bathroom was spacious with decent water pressure and temperature. Our a/c worked just fine and the windows in the room both opened to the courtyard. There was a bit of noise from the courtyard and the hallways, and if your have a loud neighbor, you'll hear them. We were only truly bothered by sounds twice for a short time. Good breakfast buffet which we took advantage of on three days. The street is a busy one, so if you have a room facing the street I can imagine there'll be noise. We didn't eat or drink at the hotel restaurant/bar because there were so many options nearby that were more affordable. Of the four hotels we stayed at in Spain, this was the most commercial/chain-style and least memorable, but we there wasn't much to complain about.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank ShazDenise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review, 13 May 2014
Dear ShazDenis,

Thank you very much for comments.
I take note about your comments to keep improving and become a better hotel, thank you.
Rooms facing the Street have doublé window so there are not noisy.

Best regards,

César Rionda
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Worksop, United Kingdom
1 review
5 of 5 bubbles Reviewed 11 May 2014

Stayed here with my son in early February for Real Madrid game .wow what a beautiful hotel a real gem staff very helpfully rooms spotless going back 16 may for football this time with my wife didn't ever consider any other hotel . A real hidden gem .

David hopkinson

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review, 14 May 2014
Dear Mr. David,

Its grat to read your comment and realice you had a good stay with us. This comments motive us to keep improving and doing our best.

Best regards and hope to see you son,

César Rionda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 8 May 2014

We had a lovely long weekend here, staying for 3 nights to attend Real Madrid v Valencia as well as doing the sights. Excellent location, within easy reach of the main tourist attractions and with plenty of bars and restaurants nearby. We had a room at the front, on the busy road, but traffic noise wasn't an issue because the aircon worked perfectly and with the window closed we couldn't hear a thing from outside. The hotel itself was very quiet and comfortable, the room was large, well-furnished and very clean - and the bed was huge!! The buffet breakfast was delicious with a wide choice ranging from continental to cooked eggs, bacon etc. We found the staff extremely friendly and welcoming as well as being helpful and efficient, there was always a smiling face at the desk to greet us. We would definitely stay at this hotel again if we return to Madrid and would not hesitate to recommend it to our family and friends.

Room Tip: If you must have the window open, ask for a room away from the road.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geewhizz7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review, 12 May 2014
Dear Geewhizz7,

Thank you very much for your comments. It s a pleasure for us to know that you enojoyed your stay with us. Customers service is our most commitment so I am very happy you always found a smile.

Hope you coming back son.

Best regards,

César Rionda
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London, United Kingdom
1 review
5 of 5 bubbles Reviewed 29 April 2014

I had an excellent stay at this warm and lovely hotel.

Besides of its central location, the quietness, comfort and the fantastic breakfast buffet, I was positively surprised by their friendly staff, especially their receptionist Aida, who couldn't have been nicer.

Would come back anytime!

Stayed March 2014, travelled on business
Helpful?
Thank Nicky P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review, 30 April 2014
Dear Nicky P,

Thank you very much for your comments. We are very happy to know that you have a wonderful stay and that you might come back, this is such an honour for us, thank you.

I let Aida knows about your nice comments.

1st may we change our breakfast, we improve it a lot hope you can try it son.

Best regards and one more time thank for leaving your comments,

César RIonda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ealing
Level Contributor
141 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed 28 April 2014

We stayed at the Catalonia Puerta del Sol for a couple of days while out there for the Chelsea match. Cannot really find fault. The staff were really friendly, the room was nice - large by European standards; free wi-fi that worked perfectly. Nice courtyard area where you could just chill out and keep out of the hot sun. I thought the rate was very reasonable too - as were "extras" - drinks, food etc. The location is also excellent - walking distance to most of the tourist things, and also round the corner from a lovely little square with bars, tapas restaurants etc. The only thing which did not bother us but may bother some, is that if you have a road facing room it can be quite noisy in the moring etc - if you need quiet ask for a Courtyard room, All in all a great little find which I would definitly use again should I visit Madrid in the future

Room Tip: If you need quiet - ask for a courtyard room
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 43Seconds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review, 29 April 2014
Dear 43seconds,

Thank you very much for taking your time to leave us your comments about the stay. I am really happy to hear that you would like to visit us in the future.
About the rooms face to the Street, i have to say that all of them have doublé window and close proper, so to be honest there are not noisy, but thank you for the suggestion, I will keep an eye on it.

Best regards,

César Rionda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 April 2014

I can't say enough good things about this hotel. Really. Customer service has been the best. The location is so close to everything, yet it's slightly off the beaten path, so its quiet enogh to sleep.

Monica and both Carlos' -front desk and bar- always put a smile on our faces :)

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lovinmadrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review, 25 April 2014
Dear Lovinmadrid,

Is such an honor for us to receive a comment like that, we really apreciate it and I want you to thank you for taking your time.
Customers service is our most commitment, I would let know Carlos and Monica about your comment.

Hope to see you back son.

Best regards,

César Rionda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Catalonia Puerta del Sol

Property: Catalonia Puerta del Sol
Address: Calle Atocha 23, 28012 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#35 Luxury Hotel in Madrid
#38 Family Hotel in Madrid
#52 Romantic Hotel in Madrid
#78 Business Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:4 star — Catalonia Puerta del Sol 4*
Number of rooms: 63
Official Description (provided by the hotel):
Catalonia Moratin hotel, which opened its doors in August 2002, is conveniently situated near the famous Golden Triangle (the Prado Museum, the Thyssen Bornemisza Museum and the Reina Sofia Museum), adjacent to the historic nucleus of the city which includes the Puerta del Sol and the Plaza Mayor. It is only a few metres away from the Plaza Santa Ana, known to be one of the best places for tapas nationwide, and close to the most popular theatres in town. ... more   less 
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Also Known As:
Catalonia Puerta Del Sol Hotel Madrid
Catalonia Moratin Hotel Madrid
Catalonia Moratin Madrid

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