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“Centrally located comfort in Madrid”

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Catalonia Puerta del Sol
Ranked #39 of 438 Hotels in Madrid
Certificate of Excellence
Reviewed 31 August 2014

This lovely old hotel in the old quarter of Madrid and not far from the Plaza Mayor, was a definite plus in this wonderful city of Madrid. It is located within walking distance to all major attractions and although in the middle of a busy city, once indoors, it was very quiet. Our room was spacious which is a bonus for a historic city hotel, clean and comfortable. I always check the floors in hotel bedrooms to see if they're clean and the carpet in our room was spotlessly clean.
The service was efficient and the staff were very helpful with any queries we had. Around the corner was another square which was full of wonderful tapas restaurants so one doesn't have to go far after a day of walking, to enjoy a great meal at a good price. We thought we were in the best location possible whilst staying in Madrid. Top marks to the hotel for a comfortable room, good service and an inviting buffet breakfast. We would not hesitate to recommend this to anyone who wants a hotel in central Madrid.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank MelbourneErena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this reviewResponded 1 September 2014

Dear MelbourneErena,

Is so important, wonderfull, motivate to receive a comment like yours. I will let your comment know to all the hotel staff.

Thank you one more time and I hope you come back to the hotel again.

Best regards,

César Rionda

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223 - 229 of 748 reviews

Reviewed 28 August 2014

Very pleasant hotel with nice staff on the desk who were helpful. Very grand entrance with a wooden varnished staircase from the 18th century. Our room 216 overlooked an internal courtyard which looked down on the bar. We had a drink and an ice cream on the bar - glass of wine, a beer and an ice cream was only €10. Wine is only €3 a glass compared to €10 in Paris. Breakfast was quite lavish for what I expected with a wide choice of buffet and fruit style products - all fresh. Stayed here on our way to and from Santiago de Compostela. Both stays were very acceptable. Get a taxi if travelling from a mainline Madrid rail station though!

Room Tip: The rooms all overlook a courtyard - the higher the floor the more light.
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  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank ps_pause
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this reviewResponded 1 September 2014

Dear Ps pause,

Thank you very much for your comments.
It is very important for us your opinión and motivate us to keep doing our best.

Hope you come back soon to the hotel.

Best regards,

César Rionda

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Reviewed 9 August 2014

this hotel was once a palace. while it is small, it is quite charming with a lot of character. in the USA we would call it a boutique hotel. the staff were super friendly and very courteous, especially Monica and Aida. the rooms were clean, and the ones inside the courtyard were quiet although without a view and seemed larger. the ones facing the streets w/balcony were smaller and a little noisy at times, but not bad. the air conditioning was adequate, but very noisy. all in all, it is a good choice. it is located close to the Plaza Mayor.

Room Tip: inside rooms are larger and quieter.
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  • Stayed: August 2014, travelled with friends
    • Location
    • Rooms
    • Service
Thank Gloria Jean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this reviewResponded 12 August 2014

Dear Gloria Jean,

Thank you for taking your time and let us know your feedback. We are remodelating constanly the hotel because we want to be a boutique hotel, so thank you for your comments.

I will let know to Aida and Monica about your comments.
Also we take care about the air conditioning noise to fix it.

Hope to see you back son.

Best regards,

César Rionda

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Reviewed 2 August 2014

The location of this hotel is very good. You can walk everywhere in the city center! We just used the transportation system when we went to Santiago Bernabeu to se a football match. The breakfast room is very nice and the breakfast is alright. The room are clean and spacious.

  • Stayed: May 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank I-am-AKG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this reviewResponded 4 August 2014

Dear I-am-AKG,

Thank you so much for your comments.
We are doing our best to keep improving and be a better hotel.

Best regards and hope you visit us again son.

César Rionda

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Reviewed 29 July 2014

This is a lovely establishment with a beautiful 'inner' courtyard and very helpful and friendly staff.
Close (if you're okay with a 15 minute walk, to the astonishing Prado).
Breakfast was nice, and the room was nicely outfitted. Only minor complaint was that there was a bit of noise coming from that courtyard (people talking, etc.), but it was not especially disturbing.

Also: smelled great!

Room Tip: Maybe ask for one a bit away from the courtyard. On the other hand, the courtyard is lovely...
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  • Stayed: July 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Thank WendyGanz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this reviewResponded 4 August 2014

Dear WendyGanz,

Thank you very much for your comments.
We will take care about your minor complaint this is important for us to keep improving.

Best regards and hope you can visit us again.

César Rionda

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Reviewed 9 July 2014

Pleasant check in and in a good location 5 minutes from Plaza Mayor. Having said that, the room is not in great shape, the plasticky sort of wood decor in the rooms is chipped, the bath and shower are outdated, the grout in the bathroom is cracked,broken and discoloured as are the tiles, the lighting is poor and basically everything needs a strong refreshing. The safe does not have a charger in it for your electronics although the website says it does.Oh, and you can hear EVERYTHING through the walls and doors. I have ear plugs for that very thing however. The bed is comfortable though and the balcony doors open up so that you can take the room chair and sit with a street view and listen to the action outside...and there is plenty of that. The most attractive thing however is the most fabulous staircase that runs through the middle of the hotel with the original pine boards and lovely original plaster work- that is a nice historical touch.
I don't think I would stay here again....there are so many other options in such a beautiful city.

  • Stayed: July 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank jmvasile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this reviewResponded 14 July 2014

Dear Jmvasile,

Thank you very much for your feedback.

I agree that some rooms need to be renewed and we are already working on it for a few months, all the decoration fabric room has been renewed for a much more modern and continue with new beds, shower screens in the bathrooms etc.

I hope to check back often because I assure you we will reform a more modern hotel.

receive a warm welcome and thank you for making us better.

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Reviewed 21 June 2014

Hotel was on a main Madrid street (Atocha), near a Metro station, near a plaza, with taxis readily available if needed. Walking was a main form of travel in this city. Front desk staff very pleasant/conversant/efficient.

Did have some difficulty with map/directions and an unexpected restaurant closure (one day).

Very impressed with the train (Renfe) system. And the museums, and more museums.....
and the Botanical Gardens.

Room Tip: My room overlooked the interior courtyard; very guiet.
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  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Helen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this reviewResponded 23 June 2014

Dear Helen,

Thank you very much for your comments.
Customers service is our most important comitment and is great to know it was good for you.
Hope you come back soon.

Best regards,

César RIonda

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Additional Information about Catalonia Puerta del Sol

Address: Calle Atocha 23, 28012 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#33 Luxury Hotel in Madrid
#38 Family Hotel in Madrid
#52 Romantic Hotel in Madrid
#78 Business Hotel in Madrid
Price Range: £82 - £192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Catalonia Puerta del Sol 4*
Number of rooms: 63
Official Description (provided by the hotel):
Catalonia Moratin hotel, which opened its doors in August 2002, is conveniently situated near the famous Golden Triangle (the Prado Museum, the Thyssen Bornemisza Museum and the Reina Sofia Museum), adjacent to the historic nucleus of the city which includes the Puerta del Sol and the Plaza Mayor. It is only a few metres away from the Plaza Santa Ana, known to be one of the best places for tapas nationwide, and close to the most popular theatres in town. ... more   less 
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Also Known As:
Catalonia Puerta Del Sol Hotel Madrid
Catalonia Moratin Hotel Madrid
Catalonia Moratin Madrid

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