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Eurostars Suites Mirasierra
Ranked #101 of 436 Hotels in Madrid
Certificate of Excellence
Angleton, Texas
1 review
“great”
Reviewed 7 May 2012

This hotel has very nice spacious rooms, with all you need. From coffee/ tea service to minibar. The hotel staff is very friendly and helpful. We enjoyed our stay here very much and will sure come back when we are in the nieghborhood. The price was excellent.
The shuttle from and to the airport works perfect, they even came back for us after our flight was delayed!

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carla n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MirasierraSH, The Management at Eurostars Suites Mirasierra, responded to this review, 10 May 2012
Dear Carla n,

We are very happy to know that you have fully enjoyed your stay in Sheraton Madrid Mirasierra Hotel & Spa.

Thank you very much for sharing your experience and we hope to see you back very soon.

Sincerely,

The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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801 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
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  • Danish first
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English first
Singapore, Singapore
Level Contributor
154 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 22 April 2012

Beautiful suites, a fabulous spa experience, great cuisine in the restaurant, outstanding service. 10 minute taxi down town. Free airport transfers. This hotel boasts a fabulous pillow and sheet menu - and a wonderful bath menu. A fabulous place for an executive to unwind and relax in Madrid. My only advice is that not everyone likes filter coffee or fried eggs. Please add latte macchiatos and add poached eggs to your breakfast menu."

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LeesaSoulodre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MirasierraSH, The Management at Eurostars Suites Mirasierra, responded to this review, 10 May 2012
Dear LeesaSoulodre,

Thank you very much indeed for your nice words about your stay in our Hotel. We would like to let you know that we are really glad for having met your expectations.

Once again, we thank you for trusting us and we hope we will have the opportunity of receiving you soon at Sheraton Madrid Mirasierra Hotel & Spa,

Kind regards,

The Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 April 2012

So spacious and bright, with a nice street view overlooking a beautiful water/pond structure. The bathroom was almost as large as the room itself! The room also had a small kitchen and dining area for basic needs. We ate at the restaurant for dinner.. wonderful service and great food.

We did have a horribly embarrassing experience at the wellness spa. The spa receptionist mumbled some vague instructions about "mandatory shower cap" while she chatted w/ another customer. She handed us a paper listing some rules and a few towels, but no further explanation. We were utterly confused, but one patron handed us *disposable shower caps* and said "on your head". We changed and entered the spa.. 30-40 people were staring back like we were aliens. We later discovered we were wearing FOOT coverings, not swimming caps!! How embarrassing. And to make things worse, we walked right past the staff.. and instead of helping us, they let us continue into the spa while mocking us. Humiliating.

I have absolutely no complaints with this gorgeous hotel. Unfortunately, we had an awful experience with solely the spa aspect, which involves clients/staff not directly connected to the hotel. I hope this post initiates disciplinary action toward the wellness spa... because a client paying ~$500/night for a room at Mirasierra should not leave feeling humiliated :-/

Room Tip: Excellent hotel. Beware of the spa staff.
See more room tips
  • Stayed April 2012, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank AK266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MirasierraSH, The Management at Eurostars Suites Mirasierra, responded to this review, 10 May 2012
Dear AK266,

Thank you for the feedback you have provided.

In our endeavour to satisfy all our Guest’s expectations, we would like to inform you that we have taken good notice about your remarks regarding the inconvenient you experienced in our SPA and all due measures have already been taken in order to avoid this kind of situation in the future.

Please contact us directly if you wish.

Sincerely,

The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Eurostars Suites Mirasierra

Property: Eurostars Suites Mirasierra
Address: Calle Alfredo Marquerie 43, 28034 Madrid, Spain (Formerly Sheraton Madrid Mirasierra Hotel & Spa)
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Restaurant Spa
Hotel Style:
#7 Spa Hotel in Madrid
#47 Business Hotel in Madrid
#73 Luxury Hotel in Madrid
#85 Romantic Hotel in Madrid
#126 Family Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Eurostars Suites Mirasierra 5*
Number of rooms: 182
Reservation Options:
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Also Known As:
Mirasierra Hotel Madrid

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