We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“great spa and rooms”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Eurostars Suites Mirasierra
Ranked #106 of 438 Hotels in Madrid
Certificate of Excellence
London, United Kingdom
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“great spa and rooms”
Reviewed 20 April 2014

I stayed here for four nights in mid April.

The hotel offer free airport transfers which you need to book in advance. Both transfers were prompt, with great service.

The room was fantastic, huge, comfortable, with a massive bathroom and separate dining area and mini kitchen with microwave, sink and kettle. I was on the third floor and had no problems with noise. Complementary mineral water in the room each day was very welcome.

The spa is particularly good - lots of water jets and such-like. Sadly the Jacuzzi was faulty during my trip but it didn't spoil the visit.

My booking didn't include breakfast and I didn't eat at the hotel so can't comment on the food.

I didn't need the wi fi but the hotel has free internet access from computers in the lobby which I used.

Location wise, the hotel is not in the centre of Madrid, but in a quiet residential area. This suited me as I wanted to be somewhere quiet. It's a five minute walk to the nearest metro station and then about 20-25 minutes to get into the centre. I noticed a number of busses near the hotel too though didn't use any. There's not much in the area, although I did find a tapas bar and a restaurant after going for a long wander on my first night.

If you're planning on visiting El Escorial, the hotel is in a good location as it is only a few stops from Chamartain station where you get a connecting train.

The service from the front desk was great - prompt, efficient and very friendly. Overall I had a great stay and would have no issues recommending the hotel.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank There_Goes_The_Fear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Madrid, Director de Relaciones con Clientes at Eurostars Suites Mirasierra, responded to this review, 23 April 2014
Dear There_Goes_The_Fear

Thank you for taking the time to share your recent experience at the Sheraton Madrid Mirasierra Hotel & Spa. We are happy to read that you enjoyed our facilities and found our staff to be friendly and helpful. We will share your generous words with our team who I am certain will be encouraged by your remarks.

As you mentioned, our Hotel is well communicated with the airport thanks to our shuttle service. Additionally it is perfectly connected to the centre of Madrid. We are close to a Shopping Center, to the subway station and there is a bus stop on our doorstep which leads directly to Gran Via, the heart of the city’s cultural activity. Our location is a strength whether for business or for pleasure.
We are glad to know that our spacious and bright suites have fully met your expectations. As you mentioned our rooms have a minimum of 60 sqm and include a separate bedroom, living area, marble bathroom with an independent dressing space and a fully equipped work space.

Regarding our Absara Spa, it has modern facilities, including indoor hot pool, swimming flume, jacuzzi, Turkish bath, foot bath, sauna and furthermore has a Fitness Center with supplementary activities such pilates, yoga, zumba dance, aerobic, cardiobox, kinesis and spinning. Its 1,300 sqm of pure tranquillity makes it one of the finest spas in Madrid.

Once again, thank you so much for having chosen our Hotel and we look forward to receiving you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

798 reviews from our community

Traveller rating
    366
    300
    73
    33
    26
See reviews for
178
260
39
198
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Edinburgh
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 10 April 2014 via mobile

I stayed here with my boyfriend for a long weekend. The room was amazing. Very contemporary just what I like. There was a big bath, separate shower, robes, sink, microwave, hot drinks facilities, safe, dining table, seating area, TV & huge bed. The food in the hotel breakfasts and evening meals were very nice. My bf and I decided to visit the SPA facilities which we thought were bound to be included in the room rate but unfortunetly it wasnt. We were charges 19 euros each and were advised that swim caps must be worn so we had to buy these also at an additional 3 euros each. We paid it as wanted to visit the facility but it was an expensive visit for an hour or so in the hydro pool and jacuzzi. Just something to bear in mind if you want to use facilities.
All the staff were very friendly and i didnt realise when ordering a bacardi that the bar man kept pouring and was waiting on my telljng him when to stop so needless to say it was a strong drink!lol The metro station isnt far from the hotel and is a brilliant way to get about at a cheap price. Overall we enjoyed our stay very much and would recommend the hotel to others.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Armani8_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Madrid, Director de Relaciones con Clientes at Eurostars Suites Mirasierra, responded to this review, 15 April 2014
Dear Armani8_10

We are glad to know that you enjoyed your stay at Sheraton Madrid Mirasierra Hotel & Spa and we would like to thank you for your kind words and the time spent in writting your comments in www.tripadvisor.com.

We are especially pleased to learn that you enjoyed our spacious suites, all of them have a minimum of 60 sqm and include a separate bedroom, living area, marble bathroom with an independent dressing space and a fully equipped work space.

Regarding the Spa access, I would like to take the opportunity to notify that the access is included in all our rooms except for the Deluxe Suite as it appears in our web page.

As you mentioned, our Hotel is in a quiet area but it is perfectly connected to the centre of Madrid. We are close to the subway station and there is a bus stop on our doorstep which leads directly to Gran Via.

We hope to have soon the opportunity to welcome you back at Sheraton Madrid Mirasierra Hotel & Spa.

Yours sincerely

The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 30 March 2014

Wonderful business hotel, with no thrills (rooms) but beautifully maintained. Location is slightly remote but only 350m from a Metro station that is 7 stops from the heart of Madrid. Rooms: spacious and extremely well looked after. Laundry service is efficient and high quality (they even pack every item individually in plastic envelops).Nice lounge with hot and cold snacks during certain periods of the day. Big bonus: an amazing pool, gym and spa area where you can spend hours. Sevral jacuzzis water jets etc.. definitely an asset to the hotel.
Check out was slighty hectic with double charge and no night credits probably due to a new receptionist on training. No special treatment as a platinum SPG member probably due to the high occupancy during the 48h stay.

Room Tip: Rooms facing the far mountains..
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mallory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Madrid, Director de Relaciones con Clientes at Eurostars Suites Mirasierra, responded to this review, 2 April 2014
Dear Mallory M,

We are pleased to know that you enjoyed your stay at Sheraton Madrid Mirasierra Hotel & Spa and we would like to thank you for the time spent in writting your comments in www.tripadvisor.com.

As you mentioned Absara Spa has modern facilities, including indoor hot pool, swimming flume, jacuzzi, turkish bath, foot bath, sauna and furthermore has a Fitness Center with supplementary activities such pilates, yoga, zumba dance, aerobic, cardiobox, kinesis and spinning. Its 1,300 sqm of pure tranquillity makes it one of the finest spas in Madrid.

Regarding our location, we are situated in a quiet area in the north of Madrid City but perfectly connected to the centre of Madrid. We are close to the subway station and there is a bus stop on our doorstep which leads directly to Gran Via, the heart of the city’s cultural activity.

We hope to have soon the opportunity to welcome you back at Sheraton Madrid Mirasierra Hotel & Spa.

Yours sincerely,

The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney , Australia
Level Contributor
324 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 29 March 2014

Stayed for 4 night on business and the size of the rooms is remarkable - bedroom separate from the lounge area which also has a dining area - massive , really a 5 star apartment rather than a hotel room. The staff are excellent as are the facilities. Unfortunately this is a hotel that charges a ridiculous rate for Wifi unless you are an SPG Gold member or above. Location is not near the centre of Madrid but in reality it is just a 20 minute taxi ride in non-peak traffic or approx 30 minutes on a train or metro. There is a great local tap pas bar on the corner (bar 23) which is well worth a visit. Would gladly stay again.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Madrid, Director de Relaciones con Clientes at Eurostars Suites Mirasierra, responded to this review, 2 April 2014
Dear Michael Y,

First of all, we would like to thank you for choosing to stay at Sheraton Madrid Mirasierra Hotel & Spa.
We would also like to thank you for taking the time to share your feedback. Guest’s opinions are certainly one of our best tools in order to improve.

We are glad to know that our spacious and bright suites have fully met your expectations. As you mentioned our rooms have a minimum of 60 sqm and include a separate bedroom, living area, marble bathroom with an independent dressing space and a fully equipped work space.

About our location, we are situated in the quiet residential area of Mirasierra in the north of Madrid. Plaza Castilla and the Financial District are about 5 minutes driving from our Hotel and the famous Puerta Del Sol, the city centre is about 25-30 minutes by metro.

Concerning the WIFI connection, please, allow me to inform you that all our room fees include WIFI access with the exception of those for the Deluxe Suites and our Hotel offers free WIFI access to all our guests in the common areas. Furthermore, the Link@Sheraton, situated in our lobby, offers a secure area to work including several PC workstations and free printing service with PrintMe. As an SPG Gold Member you have the option of choosing between free WIFI, a welcome drink or startpoints.

Thank you for trusting us. We look forward to welcoming you back soon at Sheraton Madrid Mirasierra Hotel & Spa.

Yours sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vatican City, Italy
Level Contributor
45 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 19 March 2014

This hotel a year ago re-branded Sheraton is, as I understood, all suites. So bright and spacious rooms- Since location is on a slope there are beautiful views also from lower floors, but of course better the higher floor you get. Besides from the occasional exception, the attitude and helpfulness of the staff was great. A minor disruption dealt with in a professional way by MoD. 7 min walk to close Metro station. Many good restaurants within walking distance, bu evidently not smack into city centre. Breakfast selections slightly under expected

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank onobond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Madrid, Director de Relaciones con Clientes at Eurostars Suites Mirasierra, responded to this review, 20 March 2014
Dear onobond

Thank you for choosing us for your stay in Madrid.

As you mentioned all our rooms are suites designed to provide the perfect rest. All of them have a minimum of 60 sqm and include a separate bedroom, living area, marble bathroom with an independent dressing space and a fully equipped work space and with the best views to the mountains.

We highly appreciate your comments regarding our staff. We will share your generous words with our team who, I am sure, will be encouraged by them.

Regarding our location, we are situated in a quiet area in the north of Madrid City but perfectly connected to the centre of Madrid. We are close to the subway station and there is a bus stop on our doorstep which leads directly to Gran Via, the heart of the city’s cultural activity.

Hoping to have the opportunity to welcome you back at Sheraton Madrid Mirasierra Hotel & Spa, we thank you for trusting us.

Best regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 9 March 2014

I stayed 5 nights at this hotel on a business trip. I really felt sorry for the staff as they seemed so busy as the hotel is definately understaffed- which was annoying when nobody picks up phone calls. I always saw the same faces, who were helpful and spoke good english. Free airport shuttle was very handy. Rooms were great. It isnt an ideal location as its far from the centre but we did visit la vaguada mall nearby and also the outlet mall.
Although my company paid, the rate seemed quite high for an airport type hotel.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phil_j92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Madrid, Director de Relaciones Públicas at Eurostars Suites Mirasierra, responded to this review, 13 March 2014
Dear Mr Phil_j92

First of all, we would like to thank you for choosing to stay at the Sheraton Madrid Mirasierra Hotel & Spa and for taking the time to share your comments with us through www.tripadvisor.com.
In our endeavour to satisfy all our Guest’s expectations, we would like to inform you that we have taken good note about your remarks.

As you mentioned, our Hotel is in a quiet area but it is perfectly connected to the centre of Madrid. We are close to the subway station and there is a bus stop on our doorstep which leads directly to Gran Via, the heart of the city’s cultural activity.

We hope to have the opportunity to welcome you back to the Sheraton Madrid Mirasierra Hotel & Spa in the near future.

Kind Regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City, Mexico
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 6 March 2014

I was at Mirasierra a year ago. I was IMPRESSED by the very nice staff who work there - the concierge very helpful in recommending restaurants and nightlife during our stay. The neighborhood is a very nice one, and although it is not in the city centre, you can always take a taxi (~15 EUR) or the subway (20 mins ride) to Sol. Very clean hotel, excellent service and very spacious rooms.
During my stay, Real Madrid was staying there as well, I had the chance to meet several players like Casillas, Morata and Benzema on the elevator a few times during my 2 day stay. As a guest i was able to stay in the lobby when the players left for training sessions.
Definitely a great hotel to stay in if you dont like the crowds so typical in Madrid. they provide pick-up and drop-off services to Barajas airport.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CMI_CMI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Madrid, Director de Relaciones con Clientes at Eurostars Suites Mirasierra, responded to this review, 13 March 2014
Dear Mr Merengue Traveller

Thank you for taking the time to share your recent experience at the Sheraton Madrid Mirasierra Hotel & Spa. We are happy to read that you enjoyed our facilities and found our staff to be friendly and helpfull. We will share your generous words with our team.

About our location, as you mencioned, we are situated in the quiet residential area of Mirasierra in the north of Madrid City. Plaza Castilla and the Financial District are about 5 minutes driving from our Hotel and the famous Puerta Del Sol, the city centre is about 20 minutes by metro.

Once again, thank you so much for having chosen our Hotel and we look forward to receiving you back soon.

Yours sincerely
The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Madrid hotels
Eurostars Madrid Tower
#89 of 438 in Madrid
4.0 of 5 bubbles 2,026 reviews
Barrio de Salamanca
Barcelo Emperatriz
Barcelo Emperatriz
#12 of 438 in Madrid
4.5 of 5 bubbles 412 reviews
Hesperia Madrid
#15 of 438 in Madrid
4.5 of 5 bubbles 1,356 reviews
Show Prices
Show Prices
Show Prices
Arguelles
Melia Madrid Princesa
Melia Madrid Princesa
#65 of 438 in Madrid
4.5 of 5 bubbles 2,098 reviews
Chamberi
InterContinental Madrid
InterContinental Madrid
#33 of 438 in Madrid
4.5 of 5 bubbles 1,783 reviews
Chamberi
Hotel Miguel Angel by BlueBay
Show Prices
Show Prices
Show Prices

Been to Eurostars Suites Mirasierra? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Eurostars Suites Mirasierra

Property: Eurostars Suites Mirasierra
Address: Calle Alfredo Marquerie 43, 28034 Madrid, Spain (Formerly Sheraton Madrid Mirasierra Hotel & Spa)
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Restaurant Spa
Hotel Style:
#8 Spa Hotel in Madrid
#47 Business Hotel in Madrid
#76 Luxury Hotel in Madrid
#85 Romantic Hotel in Madrid
#126 Family Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Eurostars Suites Mirasierra 5*
Number of rooms: 182
Reservation Options:
TripAdvisor is proud to partner with Booking.com, LoveHolidays, Ebookers, Hotels.com, Southall Travel, Agoda, Priceline, Eurostars, TravelUp, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, Hotel.de and HotelQuickly so you can book your Eurostars Suites Mirasierra reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mirasierra Hotel Madrid

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing