Firstly, the positives:
The rooms are very spacious, well presented and comfortable.
The airport transfers are very efficient.
The pool and facilities excellent (particularly the spa)
Massage I had was amazing.
Don't charge 19E a day for wifi. Come on. Most higher end hotels have wifi as a gesture for no charge.
Service around the pool area is friendly but you have to search out waiters, and chase them / remind them of the orders. This is not the fault of the pool bar waiters (they are very nice) but management needs another 2 working at the pool: 2 behind the bar and 1 going around guests asking them if they need anything/keeping a watchful for eye for those trying to order/ get their attention. Going to a bar, waiting...waiting...when on holiday is just not acceptable.
Very good front desk staff!
- Official Description (provided by the hotel):
- The Eurostars Suites Mirasierra 5* fully-equipped facilities include an outstanding restaurant service, offering an exquisite and varied gastronomic selection in both its restaurant and the Lobby Bar. The hotel also offers a fantastic swimming pool with terrace and bar, ideal for enjoying during the warmer days. ... more less
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- Also Known As:
- Mirasierra Hotel Madrid