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“Excellent and will return”

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Holiday Inn Madrid - Calle Alcala
Ranked #133 of 438 Hotels in Madrid
Certificate of Excellence
Reviewed 27 December 2013

Yet again a good Holiday Inn stay. Quiet, clean and well equipped room, good choice of breakfast food, As a vegetarian some items missing from the breakfast eg hash browns, baked beans but otherwise good. And a reasonably priced stay - good value for the money.
Convenient location and easy and reasonable parking in the basement. Wifi free and it was OK.
Strangely an Italian channel, but only news in English- I hope this could be changed perhaps? We loved Madrid and plan to return!

  • Stayed: December 2013, travelled as a couple
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Thank UkPeachesandCream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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154 - 160 of 785 reviews

Reviewed 24 December 2013 via mobile

When we arrived at our room, we were greeted by a stale stench lingering in the room and bathroom. We could hear people singing and going about in their room. Definitely not for a light sleeper!

Breakfast was slightly above average.

  • Stayed: December 2013
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1  Thank sharonrocky72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this reviewResponded 8 January 2014

Dear sharonrocky72,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2013

Good business hotel. Everything one expects, clean, tidy, functional and no character.
Friendly helpful staff, OK breakfast. It has a short walk to the metro and a busy street so taxis are not a problem. Didn't try the restaurant as there are better places nearby.

Room Tip: Try to avoid the front of the building as the road is very busy
  • Stayed: December 2013, travelled on business
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Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this reviewResponded 10 December 2013

Dear Guest,

Thank you very much for your review. It is very pleasant to know that you liked the Hotel Holiday Inn Madrid- Calle Alcala, and our services and staff. We hope to offer you our service in your next visits to Madrid, and take the oportunity to improve more our products.

Best regards.

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Reviewed 1 December 2013

The room was very clean, which is a must. This hotel is close to the metro station, which puts you in the city center. The staff provided excellent service. Thanks for checking us in early, which is fabulous when you just arrived after a long trip. The breakfast (not the buffet) was very good. There are a lot of eateries around the hotel. I would have stayed there had it been closer to city center. Keep up the good work.

Stayed: December 2013, travelled with family
Thank Profesora5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this reviewResponded 3 December 2013

Dear Guest,

Thank you for choosing to stay at the Holiday Inn Madrid - Calle Alcala and for leaving your review online and We are happy to know you liked our Hotel.

Best regards

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Reviewed 20 November 2013

I stayed at this hotel for two nights during a weekend visit to Madrid, and we have to say we really enjoyed it. Not being in the city center, you can easily reach it by metro (Ciudad Lineal, Line 5) which is about a 500m walk from the hotel. There are a lot of supermarkets and restaurants in the area, and the hotel offers a complimentary transfer service to the airport (which in my case was a life saviour, as I was travelling with my wife and my 4 years old son).
Can't say anything about the food, as we didn't take the breakfast option and we didn't eat any meal at the hotel.
Staff was also very nice and helpful, so I fully recommend this hotel, if you don't mind being a little far from the center.
I'll be staying here for sure when I return to Madrid.

Room Tip: Ask for a room on the top floor
  • Stayed: November 2013, travelled with family
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Thank Helderluca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this reviewResponded 21 November 2013

Dear Guest,

It is an honour for Holiday Inn Madrid - Calle Alcala to receive from you so pleasant opinion. We take note of your suggestions in order to improve our services.

Thank you.

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Reviewed 12 November 2013

The Holiday Inn at Calle Alcala (the longest street in Madrid) is a standard 4-star comfortable hotel. The breakfast spread and service was very good with clearly demarcated areas for the different groups - hence no confusion. The hotel is well located - with a convenience store & cafe just across the street, a shopping mall nearby and parks too! One can take a stroll along the road which offers a variety of restaurants and shops, such as "Bazar Laxmi".

  • Stayed: October 2013, travelled as a couple
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1  Thank Traveler-O-World
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this reviewResponded 13 November 2013

Dear Guest,

Thank You very much for your review. It is very pleasant to know that you liked the Hotel Holiday Inn Madrid - Calle Alcala, and our services and Staff. We hope to offer you our service in your next visits to Madrid, and take the opportunity to improve more our products.

Best regards,

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Reviewed 11 November 2013

I stayed here for 5 nights in November whilst on business in Madrid. I parked in the hotel which was easy to find and secure thanks to closing external doors. If you are staying for a few days do not pay every time you exit as the pay machine will charge you 24 euros per day. Instead you use your room key to enter and exit and pay for parking when you check out.
The lobby is quite spacious and airy and check in was fast and friendly. My room was quite large and the bed was comfortable. The room has a large TV which I was able to connect my own device to via the HDMI port. Wi-Fi was free and fast until the evening when everybody logged on. The room was clean and comfortable but the mini bar generated a lot of heat.
The bathroom was quite large and had a spa bath which was very nice although there was a sticker above the bath asking you not to use it too much to save water.
Room service is not very good in the hotel. The food itself was quite tasty and fresh but the menu was quite limited and despite the menu in the room stating that room service was available 24 hours you could not order before 8pm!. Breakfast was very poor. I ordered breakfast in my room on three occasions by putting the card on the door the night before. On two of these occasions the card was still on the door in the morning with no sign of any breakfast.
Overall the hotel was ok as a base but I would aim to eat out.

  • Stayed: November 2013, travelled on business
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1  Thank shinycarot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this reviewResponded 27 November 2013

Dear shinycarot,

Thank you very much for sharing your experience with us. I am very sorry to hear about the troubles you encountered over during your stay. Rest assured that these issues will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. We hope that you will give us another opportunity to pamper you and provide you with exceptional service.

Sincerely,

Karen G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Madrid - Calle Alcala

Address: C/ Alcala 476, 28027 Madrid, Spain (Formerly Velada Madrid Hotel)
Phone Number:
Region: Spain > Community of Madrid > Madrid > San Blas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#91 Luxury Hotel in Madrid
#92 Family Hotel in Madrid
#104 Romantic Hotel in Madrid
#107 Business Hotel in Madrid
Price Range: £51 - £236 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Madrid - Calle Alcala 4*
Number of rooms: 261
Official Description (provided by the hotel):
In Madrid, the economic, political and social centre of Spain, Velada Hotels present a hotel designed to cater to your every need, located on one of the city’s main thoroughfares, the Calle Alcalá. The hotel is strategically located in the city centre, minutes from the Congress and Convention Centre (IFEMA) and Barajas Airport, making it an ideal destination for any type of trip. Opened in the spring of 2003, the Velada Madrid Hotel has a total of 261 rooms spread over four floors, with all kinds of services and amenities to ensure an enjoyable stay. ... more   less 
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Also Known As:
Velada Hotel Madrid

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