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“Above average Holiday Inn”

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Holiday Inn Madrid - Calle Alcala
Ranked #127 of 436 Hotels in Madrid
Certificate of Excellence
madrid
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Above average Holiday Inn”
Reviewed 4 June 2014

We stayed 3 nights recently and were able to confirm the good impressions we had received on a previous visit. It seems that this hotel was added to the Holiday Inn network not long ago, having been previously operated by another hotel group. Perhaps this explains the above average quality of the facilities provided. The rooms are a reasonable size, the breakfast included in our room rate was very good and the cafeteria /restaurant also served acceptable food.The garage facilities were also of a good standard, which was important for us.
Depending on which parts of the city you wish to visit during a stay in Madrid, the hotel's location might be considered a little too far from the centre. In our case it was fine, as we needed to be quite near the airport and be able to get in and out of the city easily by car.
Sastre Madrid

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sastreMadrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review, 5 June 2014
Dear Guest,

Thank you very much for your review. It is very pleasant to know that you liked the Hotel Holiday Inn Madrid Calle Alcala, and our services and staff. We hope to offer you our service in your next visits to Madrid, and take the opporunity to improve more our products.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
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English first
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 May 2014

The hotel is priced as a hotel with access to gym and pool.
Although the staff are lovely and rooms are clean the access to the pool is limited as it is a very busy gym to the public.
The 2 days we stayed there we could not go to use any of the facilities because of classes organised by the gym.
You may as well pay less for a hotel without a pool that is in the centre...

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Swailes_from_Wales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review, 30 May 2014
Dear Guest,

First at all, apologize for any inconvenience caused. We have taken into account all your comments and we have informed the General Manager about this issue.
It's very important for our staff that our guests have a nice stay and we are very worried about the problems you have reported us.
We have taken the appropiate measures in order to avoid something like that to happen again.
We hope to recover your trust in us, and give us the opportunity to serve you again.

Sincerously
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town
Level Contributor
193 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 28 May 2014

While this hotel is a bit outside of the center, it remains affordable compared to the hotels situated in the very center of Madrid. So I considered it as a good choice for my business trip.
Rooms are quite nice. Wifi worked very well on my floor for both my laptop and cellphone.
Very nice bathroom except that the jacuzzi function in the bath did not work.
Breakfast was quite average compared to other hotels of that range, except for the nice fresh fruits.
Swimming pool exist but is very small and in the basement so not very attractive.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SteffAfrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review, 30 May 2014
Good morning

Thanks for choosing our Hotel Holiday Inn Madrid Calle Alcala for your stay in Madrid. We have noted your comments and will try to improve them.

We look forward to keeping your trust for your future stays in our city.

Best regard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 May 2014 via mobile

Stayed here for a business meeting. Spacious and clean. However: total disorganisation at check in and many people were checked out days before their scheduled check out (easily solved but nuisance), terrible wireless in meeting rooms, overpriced catering. Worst for me: awful matress. Would not come back.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Guest513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review, 16 May 2014
Dear Guest,

First at all, apologize for any inconvenience caused. We have taken into account all your comments and we have informed the General Manager about this issue.
It's very important for our staff that our guests have a nice stay and we are very worried about the problems you have reported us.
We have taken the appropiate measures in order to avoid something like that to happen again.
We hope to recover your trust in us, and give us the opportunity to serve you again.

Sincerously,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Podgorica, Montenegro
Level Contributor
98 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 24 April 2014

first of all: thank you for extremely late check out. our flight has been postponed and we've got late check out as late as 19h.
second: rooms very nice, clean. no Platinum upgrade. wi fi free of charge for Platinum members.
Location: 5km nice walk on Calle Alcala to center. Passing Plaza del Toros etc.... must walk:). at least, once!
If you don't like long walks use tube (metro).
P.S. Learn Spanish - No one speaks English in Madrid

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alexa2706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review, 25 April 2014
Dear Guest,

It is an honour for Holiday Inn Madrid - Calle Alcala to receive from you so pleasant opinion. We take note of your suggestions in order to improve our services.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kontich, Belgium
Level Contributor
68 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 April 2014

The hotel is situated in the Ciudad Lineal region of Madrid. Metro station at +/- 500m and 15min from the airport. Metro takes about 20-30 min to reach the centre.
Sometimes there's a taxi in front of the hotel but be aware that the fee can easily go up to 15 euro to get to the centre.

The hotel is sleek modern, the rooms are spacious and very clean.
Hotel staff are multilingual and very friendly.

Due to my status with IHG I got a room upgrade to a recently renovated superior room with whirlpool tub and a very comfortable bed. Appreciated! The room was also very quiet.
I did not see the other rooms.

Furthermore the hotel offers free WiFi and quite an extensive breakfast for an Holiday Inn.

The bar is nice and offers quite a range of food and drinks. I did not try the restaurant.
On -1 you'll find a nice gym with also a separate spinning (bikes) room. There's also a small swimming pool.

If you don't mind spending 20 to 30 min in a metro or need a hotel close to the airport, I would suggest giving this one a try. It offers really good value for money and the staff is very helpful.
The hotel also offers a shuttle service from and to the airport.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mkiverijn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review, 28 April 2014
Dear Guest,

It is an honour for Holiday Inn Madrid - Calle Alcala to receive from you so pleasant opinion. We take note of your suggestions in order to improve our services.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
142 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 4 April 2014

I stay here mainly because im watching el classico match between Real Madrid vs Barcelona..the hotel it self is quiet okay..room is very typical Holiday inn...breakfast they served is also good...
location wise is good also..its within walking distance to one of the el corte ingles ,5 minutes to closest mini market.
Im really glad to stay here because after the match I only have to walk less than 10 minutes to reach my hotel.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mariop79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz A, Guest Relations Manager at Holiday Inn Madrid - Calle Alcala, responded to this review, 7 April 2014
Dear Guest,

Thank you very much for your review. it is very pleasant to know that you liked the Hotel Holiday Inn Madrid Calle Alcala, and our services and Staff.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Madrid - Calle Alcala

Property: Holiday Inn Madrid - Calle Alcala
Address: C/ Alcala 476, 28027 Madrid, Spain (Formerly Velada Madrid Hotel)
Phone Number:
Region: Spain > Community of Madrid > Madrid > San Blas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#88 Luxury Hotel in Madrid
#92 Family Hotel in Madrid
#104 Romantic Hotel in Madrid
#107 Business Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Madrid - Calle Alcala 4*
Number of rooms: 261
Official Description (provided by the hotel):
In Madrid, the economic, political and social centre of Spain, Velada Hotels present a hotel designed to cater to your every need, located on one of the city’s main thoroughfares, the Calle Alcalá. The hotel is strategically located in the city centre, minutes from the Congress and Convention Centre (IFEMA) and Barajas Airport, making it an ideal destination for any type of trip. Opened in the spring of 2003, the Velada Madrid Hotel has a total of 261 rooms spread over four floors, with all kinds of services and amenities to ensure an enjoyable stay. ... more   less 
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Also Known As:
Velada Hotel Madrid

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