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“unpleasant”
Review of Vincci Centrum

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Vincci Centrum
Ranked #85 of 436 Hotels in Madrid
Certificate of Excellence
Malaga, Spain
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“unpleasant”
Reviewed 30 December 2013

Having stayed in Vincci hotels before we had high hopes but when we got to our room the smell in the bathroom was horrible and the room was unbearably hot, the aircon was not working and the window opened up to a covered courtyard so was a waste of time. It was so hot that it actually made us feel ill so we spent as little time in our room as possible and had an awful 2 nights sleep. They did move us on our last day to another room which was so much better but seeing as it was our last day was abit late by then. It really did ruin our holiday. I must say the staff were very nice and the location was great, if only we had a pleasant stay!!

Room Tip: have a room at the front of the hotel.......much cooler!
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al cliente at Vincci Centrum, responded to this review, 21 January 2014
Dear Debbie2525,

Thank you for sharing your experience, as this helps us improve our day-to-day service. However, we are sorry that your stay did not meet your expectations.

We would like to apologise for all the inconvenience caused. Just as guests are notified at reception, the hotel has programmed heating in winter, and therefore it is not possible to connect the air conditionings. It was not possible to change your room until the last night since the hotel was at full occupancy during the days before.

We are sorry for the odours in the bathroom. This is a temporary problem in some rooms. These rooms underwent a process of improvement and in general, the problem had been solved, but we appreciate your comments and will re-check the rooms to ensure we always offer facilities in perfect condition.

On a different note, we are pleased you enjoyed the central location of our hotel, just a few metres from Gran Via and the best museums in Madrid.

We would be delighted to welcome you back to any of our hotels in order to offer you the real Vincci experience.

Best regards,
Carmen Fernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
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Trento, Italy
Level Contributor
48 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 5 December 2013

This is quite an average hotel which seems to need an overall renovation. Our room was very small, but clean and comfortable though.
The staff are very very friendly, nice and helpful. Anyway the location is perfect for visiting the city, its' very close to anything: you can walk easily to Prado (10 min east), Puerta del Sol (6 min west), Plaza Mayor (15 min west), 5 min to walk to Plaza Santa And, and it takes only 6 subway stops to reach the corrida's Ventas in 15 min.
We never had breakfast in there, because it is much better to go out to any of those fancy cafeterias (or at least Starbucks) that you may found all around.
In the end: yes it's ok, the price could be cheaper unless it is renovated.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank The_GarMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Centrum, responded to this review, 9 December 2013
Esteemed guest,
Thank you for your comments, we are pleased to know that your stay in our hotel met your expectations (especially our location and the staff) , although specific details were not to your satisfaction. We´ll keep in mind your views with the aim of improving in the future. Without a doubt the satisfaction of our guests is our reason to be.
We hope to welcome you again soon to our hotels.
Kindest regards.
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St Andrews, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 October 2013

Within walking distance to all main areas,nice room and bathroom,friendly staff,late breakfasts with a good selection of free news papers if you can read Spanish ? Good price,no views so not worth worrying about room location.Madrid was a great city lots to see and do and a great friendly atmosphere.Bottom line I would go to Madrid again and I would be happy to stay at the same hotel.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 439Hutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Centrum, responded to this review, 25 October 2013
To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 30 September 2013

We loved the location of this hotel, near the Prado and the Thyssen and also very close to Port del Sol area with great restaurants. Our hotel room was very small and dark and for the price we paid I think we could have done better. Very few of the hotel staff understand English and when we call the front desk a few times to inquire about things the guy just hung up! We also had to wait a couple of days to get an iron and then when we got it we realised we had no room to set it up :-). There is also no tea and coffee making facilities in the room which is a a must for us.
On the whole we had a great stay in Madrid as we were never at the hotel anyway and I would recommend it over Paris any day.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Spokerina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Centrum, responded to this review, 2 December 2013
Dear guest,

Thank you very much for staying with us and for sending us your opinions and feedback. We are pleased to know that our location was to your liking, though regret that we were not able to meet all of your expectations and that you were not pleased with some aspects of your stay.

We will bear very closely in mind your opinions in order to improve our service.

We would, in any case, like to clarify that all of our rooms and the services we offer meet the regulations for four star hotels and that, in order to completely adapt to the tastes and needs of our guests, we have available three types of rooms (double, superior and junior suite). Those guests who are not happy with the room they have been assigned can notify us and, always in so far as it is possible, we will offer a change of room, trying at all times to make their stay pleasant and enjoyable.

Furthermore, we would like to clarify that all of our reception staff speak English perfectly, as well as the restaurant staff part of the floor staff. We are sorry if there was a misunderstanding in this regard.

Regarding our ironing service, we would like you to know that among our additional cost services we have available an ironing and laundry service.

We would lastly like to mention that our cafeteria and our room service have available tea and coffee, along with many other products.
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Washington DC, District of Columbia
Level Contributor
93 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 11 September 2013

We stayed here for four nights in late August. The hotel is very well located. The room was a bit on the small side, although quite sufficient for us and excellent in all respects - clean, comfortable, great bathroom with two sinks and an excellent shower, good wifi, and very importantly a helpful, friendly staff and a solid breakfast buffet, with lots of choice.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TWalls_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Centrum, responded to this review, 12 September 2013
To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We hope to see you again soon at one of our hotels.
Kindest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
89 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 7 September 2013 via mobile

I've stayed in Vincci hotels several times now in Madrid and am always happy. The prices are reasonable, the rooms are comfortable and have some design, and the locations are good! This is my second time at this hotel and am pleased. It may not be as stylish as the one Gran Via 66 or the Soho, but I find the location more central to the sights and nightlife as well as the metro, as I prefer taking metro to and from airport. I'd recommend people to try this hotel or another one in the Vincci chain.

Helpful?
Thank Belgian_Foodie1
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GemmadeVincci, Community Manager at Vincci Centrum, responded to this review, 9 September 2013
To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Miami, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 September 2013

My daughter and I stayed here in July and one of my favorite little black dresses was stolen from me. We have stayed in Vincci Hotels in Madrid in the past and have never had an issue. I know my dress was taken here because the morning we were checking out I had the dress out to wear it and my daughter suggested I wear something else. We put our bags in storage and went shopping to make time for our train. It is while our bags were in storage that I believe my dress was stolen because when we got back home to Toledo (not having gone anywhere else) my dress was gone. I called right away and was told someone would get back to me that day and no one did. I called again the next day and again was told someone would call and no one did. That same week I went to the hotel and filed a complaint with the Office of Consumer in Madrid. I know it is futile but I wanted this to be a recorded incidence.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lyanruiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Centrum, responded to this review, 24 September 2013
Dear guest,
Thank you for having published your feedback regarding your experience in our hotel, though we deeply regret that one of your dresses was lost during your stay in Madrid.
In this regard we would like to inform you that, for security reasons, in the cloakroom where we temporarily keep guest´s luggage no one can enter who is not part of the hotel and guests who enter must always be accompanied by our staff in order to guarantee that at all times guest´s belongings are safe.
We would also like to inform yo that after you notified us of the possible loss of one of your dresses, our staff checked the room where you stayed and also got in contact with the laundry service in case the dress was there, as we explained to you by telephone and as we always do in these cases.
We regret that we did not find your dress in either of these two locations and we are also sorry that you considered the treatment you received from our staff not to be adequate.
Lastly, we would like to remind our guests that, as is indicated in the current legislation on liability in Establishment Hotels, the hotel is only responsible for those objects deposited in the hotel´s safes.
We regret, however, the inconveniences and we are at your disposal for whatever you may need.
Warmest regards.
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Additional Information about Vincci Centrum

Property: Vincci Centrum
Address: Calle Cedaceros 4, 28014 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Paseo del Prado
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#64 Luxury Hotel in Madrid
#113 Business Hotel in Madrid
#117 Romantic Hotel in Madrid
#147 Family Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Vincci Centrum 4*
Number of rooms: 87
Official Description (provided by the hotel):
Designer hotel, warm and welcoming, strategically located in the centre of Madrid, just a few minutes from the Puerta del Sol and the Art Triangle formed by the main museums. The hotel has 87 rooms,of which 2 are Junior Suites with a small sitting- room with a balcony, 5 superior and 5 with a balcony. All of them are equipped with the lastest thecnologies. It is also offered Coffee Shop, daily press, laundry service, pillow menu, and a full room service menu.It offers a varied buffet breakfast, with all kinds of savoury and sweet products, a dietetic corner and a baby's corner. In addition, the bar-cafeteria offers a snack menu and room service. The best option for the business and leisure traveller ... more   less 
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Also Known As:
Vincci Centrum Hotel Madrid
Vincci Hotel Centrum
Vincci Hotel Madrid

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