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“great hotel, awesome location and nice room.” 5 of 5 bubbles
Review of Vincci Centrum

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Vincci Centrum
Ranked #94 of 444 Hotels in Madrid
Certificate of Excellence
London, United Kingdom
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“great hotel, awesome location and nice room.”
5 of 5 bubbles Reviewed 16 January 2014 via mobile

very personal, pleasantly decorated. nice bed and very helpful staff. would stay again and again. but the prices sometimes is a bit much.

But for one who needs a nice hotel and good location the hotel ia excellent!

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lex B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Centrum, responded to this review, 24 April 2014
Dear guest,

Thank you for your comments, we are pleased to know that you enjoyed your stay with us.

We hope to be able to welcome you again soon at our hotel.

With best wishes,
Carmen Fernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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927 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (40)
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English first
Oakville, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 2 January 2014

The location si good, the room we've got is beaten up. Lots of stains on the walls. Mini fridge warm. Floor so damaged its hard to open the door. The smell is also very bad in the room. Looks clean, but this musty smell makes it unpleasant.

  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Dassannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Centrum, responded to this review, 24 April 2014
Dear guest,

We are sorry to hear that your stay with us was not what you expected. We take note of each and every one of our customers' observations, complaints, suggestions and comments, for the purpose of our improvement.

We are at your service for anything that you may need.

With best wishes,
Carmen Fernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaga, Spain
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 30 December 2013

Having stayed in Vincci hotels before we had high hopes but when we got to our room the smell in the bathroom was horrible and the room was unbearably hot, the aircon was not working and the window opened up to a covered courtyard so was a waste of time. It was so hot that it actually made us feel ill so we spent as little time in our room as possible and had an awful 2 nights sleep. They did move us on our last day to another room which was so much better but seeing as it was our last day was abit late by then. It really did ruin our holiday. I must say the staff were very nice and the location was great, if only we had a pleasant stay!!

Room Tip: have a room at the front of the hotel.......much cooler!
See more room tips
  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Debbie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al cliente at Vincci Centrum, responded to this review, 21 January 2014
Dear Debbie2525,

Thank you for sharing your experience, as this helps us improve our day-to-day service. However, we are sorry that your stay did not meet your expectations.

We would like to apologise for all the inconvenience caused. Just as guests are notified at reception, the hotel has programmed heating in winter, and therefore it is not possible to connect the air conditionings. It was not possible to change your room until the last night since the hotel was at full occupancy during the days before.

We are sorry for the odours in the bathroom. This is a temporary problem in some rooms. These rooms underwent a process of improvement and in general, the problem had been solved, but we appreciate your comments and will re-check the rooms to ensure we always offer facilities in perfect condition.

On a different note, we are pleased you enjoyed the central location of our hotel, just a few metres from Gran Via and the best museums in Madrid.

We would be delighted to welcome you back to any of our hotels in order to offer you the real Vincci experience.

Best regards,
Carmen Fernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Trento, Italy
Level Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 5 December 2013

This is quite an average hotel which seems to need an overall renovation. Our room was very small, but clean and comfortable though.
The staff are very very friendly, nice and helpful. Anyway the location is perfect for visiting the city, its' very close to anything: you can walk easily to Prado (10 min east), Puerta del Sol (6 min west), Plaza Mayor (15 min west), 5 min to walk to Plaza Santa And, and it takes only 6 subway stops to reach the corrida's Ventas in 15 min.
We never had breakfast in there, because it is much better to go out to any of those fancy cafeterias (or at least Starbucks) that you may found all around.
In the end: yes it's ok, the price could be cheaper unless it is renovated.

  • Stayed June 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank The_GarMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Centrum, responded to this review, 9 December 2013
Esteemed guest,
Thank you for your comments, we are pleased to know that your stay in our hotel met your expectations (especially our location and the staff) , although specific details were not to your satisfaction. We´ll keep in mind your views with the aim of improving in the future. Without a doubt the satisfaction of our guests is our reason to be.
We hope to welcome you again soon to our hotels.
Kindest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Andrews, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 24 October 2013

Within walking distance to all main areas,nice room and bathroom,friendly staff,late breakfasts with a good selection of free news papers if you can read Spanish ? Good price,no views so not worth worrying about room location.Madrid was a great city lots to see and do and a great friendly atmosphere.Bottom line I would go to Madrid again and I would be happy to stay at the same hotel.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 439Hutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Centrum, responded to this review, 25 October 2013
To our esteemed guest:
It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.
Kindest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed 30 September 2013

We loved the location of this hotel, near the Prado and the Thyssen and also very close to Port del Sol area with great restaurants. Our hotel room was very small and dark and for the price we paid I think we could have done better. Very few of the hotel staff understand English and when we call the front desk a few times to inquire about things the guy just hung up! We also had to wait a couple of days to get an iron and then when we got it we realised we had no room to set it up :-). There is also no tea and coffee making facilities in the room which is a a must for us.
On the whole we had a great stay in Madrid as we were never at the hotel anyway and I would recommend it over Paris any day.

  • Stayed September 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Spokerina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Centrum, responded to this review, 2 December 2013
Dear guest,

Thank you very much for staying with us and for sending us your opinions and feedback. We are pleased to know that our location was to your liking, though regret that we were not able to meet all of your expectations and that you were not pleased with some aspects of your stay.

We will bear very closely in mind your opinions in order to improve our service.

We would, in any case, like to clarify that all of our rooms and the services we offer meet the regulations for four star hotels and that, in order to completely adapt to the tastes and needs of our guests, we have available three types of rooms (double, superior and junior suite). Those guests who are not happy with the room they have been assigned can notify us and, always in so far as it is possible, we will offer a change of room, trying at all times to make their stay pleasant and enjoyable.

Furthermore, we would like to clarify that all of our reception staff speak English perfectly, as well as the restaurant staff part of the floor staff. We are sorry if there was a misunderstanding in this regard.

Regarding our ironing service, we would like you to know that among our additional cost services we have available an ironing and laundry service.

We would lastly like to mention that our cafeteria and our room service have available tea and coffee, along with many other products.
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Washington DC, District of Columbia
Level Contributor
93 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 11 September 2013

We stayed here for four nights in late August. The hotel is very well located. The room was a bit on the small side, although quite sufficient for us and excellent in all respects - clean, comfortable, great bathroom with two sinks and an excellent shower, good wifi, and very importantly a helpful, friendly staff and a solid breakfast buffet, with lots of choice.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TWalls_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Centrum, responded to this review, 12 September 2013
To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We hope to see you again soon at one of our hotels.
Kindest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vincci Centrum

Property: Vincci Centrum
Address: Calle Cedaceros 4, 28014 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#70 Luxury Hotel in Madrid
#112 Business Hotel in Madrid
#117 Romantic Hotel in Madrid
#147 Family Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Vincci Centrum 4*
Number of rooms: 87
Official Description (provided by the hotel):
Designer hotel, warm and welcoming, strategically located in the centre of Madrid, just a few minutes from the Puerta del Sol and the Art Triangle formed by the main museums. The hotel has 87 rooms,of which 2 are Junior Suites with a small sitting- room with a balcony, 5 superior and 5 with a balcony. All of them are equipped with the lastest thecnologies. It is also offered Coffee Shop, daily press, laundry service, pillow menu, and a full room service menu.It offers a varied buffet breakfast, with all kinds of savoury and sweet products, a dietetic corner and a baby's corner. In addition, the bar-cafeteria offers a snack menu and room service. The best option for the business and leisure traveller ... more   less 
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Also Known As:
Vincci Centrum Hotel Madrid
Vincci Hotel Centrum
Vincci Hotel Madrid

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