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Eurostars Zarzuela Park
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Reviews (444)
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30 - 35 of 444 reviews
Reviewed 25 June 2014

We divided our trip to Madrid in two. The first half we rented a car and stayed at Zarzuela Park, which was a good hotel for exploring Madrid outskirts and nearby cities (Segovia, Cuenca, Toledo). The hotel is situated in a very quiet residential area and there is absolutely nothing to do within walking distance. It is also a struggle to get to Madrid city centre with public transport. Therefore we moved to a centrally located hotel for the second half of our vacation.

The hotel is nice with modern and clean rooms. Food was average. The very cheap accomodation price is the main reason for my rating. You simply get a nice hotel at bargaining prices, which is not the case elsewhere in Madrid.

For us it was important that the hotel offers free parking. It is located by the main ring roads, but is very difficult to find.

  • Stayed: April 2014, travelled as a couple
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Thank Paul N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

1.Clean and comfortable property. good rooms. open area with nice pool
2.Far away from the city with no shops or restaurants near by
3.There is a convenient bus stop just outside the hotel.
4. Language is an issue if you do not know spanish
5.The only issue in this place is the restaurant or rooms service not open between 11pm to 7.30am. No kettle in the room or any coffee machine around. coffee/tea only after 7.30am. The restaurant is also closed on sunday evening.
6. No fitness center or spa

Room Tip: The rooms on the ground floor facing the open garden are the best and convenient
  • Stayed: June 2014, travelled as a couple
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Thank drmgbhat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2014

Stayed here for 2 nights in June 2014. Very reasonable rate for this quality hotel. Nice big clean room. bus top right outside connects straight to metro to take you into Madrid. Pretty far to stay out of the city. Takes around 30min to get into Madrid centro. But quiet and great location for family gathering, wedding ect. Buffet at breakfast was huge and fresh.

Room Tip: we saw into 5 different rooms and all were great. Our room opened onto pool area.
  • Stayed: June 2014, travelled with friends
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1  Thank paddlnfool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2014

My 2nd visit and 2nd review stayed here May 2014 having stayed for the first time 2 year ago. Was as pleased and impressed as the first time, the room was as expected clean and comfortable the staff were great as was the evening meal in the restaurant. It is a very quiet and relaxing hotel. The main reason for booking is the covered parking. As before I was travelling with a loaded up car So I looked for a hotel with secure parking. Glad I found this one as I will now make it my hotel of choice whenever visiting Madrid

  • Stayed: May 2014, travelled as a couple
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Thank redchad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2014

Unfortunately this Hotel has decided to close its restaurant and bar on Sunday after breakfast but there is nothing about it on the Internet. Again unfortunately, we were not advised of the fact when we booked in and only found out about it by chance whilst talking to a member of staff on Saturday night!
I complained about the lack of information and I am sorry to say the Reception staff I spoke to were not at all helpful. It was pointed out to me that it was posted in the lifts and the hotel didn't have any responsibility to advise clients before they booked in.
As the hotel is in a quiet area away from restaurants and bars it means that you need transport to go out to eat. There is NO facility in the Hotel!
I do not accept this as 4 star Service and to date I have not had a reply to my complaint.
This is not a criticism of the Hotel in general because normally it is ok. The rooms are clean, the service is good and the food when available is also very good. The rest of the staff this time were as usual very helpful and polite.

  • Stayed: March 2014, travelled as a couple
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Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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