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“Not so bad, but not great either...” 3 of 5 bubbles
Review of Petit Palace Arenal

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Petit Palace Arenal
Ranked #135 of 444 Hotels in Madrid
Singapore, Singapore
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Not so bad, but not great either...”
3 of 5 bubbles Reviewed 2 April 2014

The hotel is located at very busy location which can be overwhelming, especially during festive season (we were there for the new year and it was thoughtful of them to provide us with grapes for the countdown tradition and some goodies). The hotel looks very run down when one stepped in, but the room is alright. The lift is very slow, so most of the time we walk up and down, it's not fun when you have luggage to carry and rush for time.With the price, I will choose other Petit Place hotel further from the center.

Walking distance to Royal Palace, Grand Via, metro, sightseeing bus stop. Lots of shops and food nearby. The famous churros place, Chocolateria San Gines, is less than 2 min walk. Go there for breakfast, worth every calorie :). Botin, the world's oldest restaurant, is less than 10 min walk, do make reservation early.

  • Stayed January 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank kopijunky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PetitPalaceArenal, Director de Recepción at Petit Palace Arenal, responded to this review, 25 April 2014
Dear guest,
we are pleased to receive your review so all of them let us improve the way we work.
It is true that sometimes the town center can be a little bit noisy. However, hotel Windows are soundproof.
About the lift, I just can say that it is posible that in rush hour you have to wait for a Little time.

Kind regards

Eduardo Gomez
Reception manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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831 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Stockholm, Sweden
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 25 March 2014

Comfy beds, clean etc.

The room was kinda small (we could not open the wardrobe due to the bed being too close to the wardrobe door) but I don't really care. The price was fair, and the location was superb.

  • Stayed March 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank SimonUnge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 17 March 2014 via mobile

Despite gd location, there is no air conditioning in the room. Lack of ventilation, and the room is very stuffy! We have problems sleeping at night. Totally disappointed! We will not recommend this to anyone and will never visit here again!

Stayed March 2014, travelled with friends
Helpful?
1 Thank Jane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 28 February 2014

Stayed here while on a business trip. Great location opposite the park and short walk to centre of Madrid. Comfortable accommodation, good shower.
No complaints, apart from mini ironing board - which was not ideal for a business trip.

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Oliver C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eri_Martinez_Varela, Online sales department at Petit Palace Arenal, responded to this review, 4 March 2014
Dear Guest:
We would like to thank you for taking the time to send us your comments about your stay in our hotel.
We appreciate knowing that your stay at the High Tech Petit Palace Arenal has met their expectations, although specific details were not to his liking.
Thank you for your confidence in us. We hope to see you soon.
Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guatemala City, Guatemala
Level Contributor
57 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 24 February 2014

Really liked this place, the location was great, bit hidden in the streets but right in Gran Vía avenue. This place helped me fell in love with Madrid, although it would have happened in any other hotel. Older guests may not find the hotel as comfortable as a younger audience, it is high tech after all.

  • Stayed March 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank prosalesf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eri_Martinez_Varela, Online Sales Department at Petit Palace Arenal, responded to this review, 4 March 2014
To our esteemed guest:
It was such a pleasure reading your comments about your stay in High Tech Petit Palace Arenal . Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.

Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dublin
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 20 November 2013

Stayed here for a weekend with my girlfriends and a great little hotel. The location is fantastic, rooms small but adequate and lovely large bathrooms with great shower. The staff were exceptional, very friendly and nothing was too much trouble for them. The breakfast was great and at a price of 8.80 euros was fantastic value. All in all this is a perfect hotel to spend a weekend in Madrid!!!

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank loraine q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eri_Martinez_Varela, Gerente at Petit Palace Arenal, responded to this review, 2 December 2013
Dear Guest,
We would like to thank you for taking the time to send us your comment about your stay in our hotel.
It is very nice to hear that you were here before and that you will come back. I am glad to read that you were happy with our rooms and our services.
Hope to see you again very soon.
Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Haifa, Israel
1 review
5 of 5 bubbles Reviewed 7 November 2013 via mobile

We've been (3 girls) in the hotel for 4 nights and it was perfect. The stuff were amazing, the food very good, and the whole experience was amazing. The room (a triple room) was big and nice, and comfortable. We highly recommend you to book there

Stayed November 2013, travelled with friends
Helpful?
Thank Merav370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eri_Martinez_Varela, Gerente at Petit Palace Arenal, responded to this review, 2 December 2013
Dear Guest,
We would like to thank you for taking the time to send us your comment about your stay in our hotel.
It is very nice to hear that you were here before and that you will come back. I am glad to read that you were happy with our rooms and our services.
Hope to see you again very soon.
Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Petit Palace Arenal

Property: Petit Palace Arenal
Address: Calle Arenal 16 | Puerta del Sol And Mayor Square, 28013 Madrid, Spain (Formerly High Tech Petit Palace Arenal)
Region: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #135 of 444 Hotels in Madrid
Price Range (Based on Average Rates): £
Hotel Class:3 star — Petit Palace Arenal 3*
Number of rooms: 68
Official Description (provided by the hotel):
The Petit Palace Arenal Madrid Hotel is a hotel in the centre of Madrid perfect for romantic tripd and family holidays. Carefully refurbished in 2012, it offers the best quality and comfort. Enjoy a modern hotel between la Puerta del Sol and the Opera, with personal attention and exclusive services: free Wifi, press, breakfasts. ... more   less 
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Also Known As:
High Tech Petit Palace Arenal Hotel Madrid

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