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“Perfect weekend city break hotel”
Review of Hotel Urban

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Hotel Urban
Ranked #20 of 436 Hotels in Madrid
Certificate of Excellence
London, United Kingdom
Level 3 Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Perfect weekend city break hotel”
Reviewed 9 October 2012

A very cool spot, great design, interesting crowd and fantastic roof top bar and terrace. Also well located in the very heart of Madrid. The standard rooms are a little on the small side, but still very comfortable. Breakfast was delicious and the service during my weekend stay was top class. I would definitely return to this hotel.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank just_hanging123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review, 20 October 2012
Dear Guest,

Thank you very much for posting such a good comment about the service and in general about the hotel.

All the staff is happy to read we are doing a good job and we have made you feel comfortable in your stay at hotel .

We hope to see you again.

Best regards,


Antonio Martin
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (190)
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English first
Montreal, Canada
Level 6 Contributor
108 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 8 October 2012

Just came back from Madrid and 4 nights at the Urban Hotel. Overall it was great. The reception staff greeted us warmly and quickly processed our registration. The standard room was excellent and in very good shape in all respects. No ambiant noises regardless of the floor your on.

It is trendy, has the usual crowd of beautiful people mainly in the evening on the rooftop (you will know when noticing the ultra expensive Ferraris and Mercedes parked on the street in front of the hotel) but does not have an elitist feeling. You are welcomed even if you are on a business trip and have no expensive ride at the door.

At this type of hotel the internet should be free. A bottle of water and coffee machine would also be appropriate at a hotel that aspires to the highest standards.

Room Tip: all floors are quiet.
See more room tips
  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Boubou60_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Director General at Hotel Urban, responded to this review, 9 October 2012
Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Felix García Hernán
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
90 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 8 October 2012

The rooms are highly designed, location is great and the service is very good. However, you are left with a feeling that something just isn't right for a 5 star hotel. It could be the broken lift, lack of complimentary wifi or the atmosphere in the bar.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank meedan_hk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review, 9 October 2012
Dear Guest:

In the first instance, I want to thank you for expressing us your observations about the services of our Hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us to improve our services continually. I can assure you that we will endeavour to improve matters as quickly as we can.

I would like to inform you that the hotel has cable connection free in all rooms.

We have also a hospitality desk available free of charge for our customers during 24 hours.

Also you have wifi connection free during 90 minutes per day.

With respect to the comment of the elevator, I hope that you understand that it was a momentary fault and nothing attributable to the hotel. With the atmosphere of the bar I don't know exactly what you mean.

I sincerely hope that your next stay at the our hotel will be extremely pleasant, I will personally take care to ensure it.

I remain at your entire disposal.
Yours sincerely,


Antonio Martin
Subdirector
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 October 2012 via mobile

I stayed at the Urban for three nights for my birthday in late September.

Very friendly greeting on arrival and the complimentary glasses of champagne were a nice surprise.

Our room was overlooking the main road, but it was very well soundproofed. The room was excellent.

We used both the glass bar and the rooftop terrace. Both were pricey, but no more than you'd expect for a hotel like this in an excellent location.

Would definitely stay again and recommend to anyone considering it.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Director General at Hotel Urban, responded to this review, 4 October 2012
Dear Guest,

Thank you very much for posting such a good comment about the service and in general about the hotel.

All the staff is happy to read we are doing a good job and we have made you feel comfortable in your stay at hotel .

We hope to see you again.

Best regards,

Felix Garcia Hernan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level 3 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 30 September 2012

We stated here for four nights in the summer.

Excellent hotel, clean & well maintained rooms.

Service was good and the breakfast was also good value with adequate choice.

Swimming pool is very small and had limited loungers. The bar next to the pool is a nice setting.

Only 30 mins free wifi every 24 hours is quite irritating given the cost of the room. Unclear why this is not always free?

Welcome glass of champagne & a fresh rose every day are nice touches.
Good location for sites.

Room Tip: High floor
See more room tips
  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Monicavs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Director General at Hotel Urban, responded to this review, 4 October 2012
Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Felix García Hernán
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
Level 5 Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 25 September 2012

We arrived after 29 hrs of flying to a wonderful and warming reception. They have multilingual staff that explain the property and offer you welcoming drink. The room was delightful and the rooftop with pool and gym were lovely. The location is terrific! We got the airport bus which took us to Seville Metro station, one block from the hotel and 5 Euro. Walk down the hill to to lovely cafes for breakfast, fast and cheap! Good coffee. Two blocks from Puerta del Sol and in walking distance of everything! Awesome beginning to our Spain exploration.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alison T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Director General at Hotel Urban, responded to this review, 4 October 2012
Dear Guest,

Thank you very much for posting such a good comment about the service and in general about the hotel.

All the staff is happy to read we are doing a good job and we have made you feel comfortable in your stay at hotel .

We hope to see you again.

Best regards,

Felix Garcia Hernan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Level 4 Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 23 September 2012

My wife and I have just returned from a wonderful six night stay at the Urban Hotel in the centre of Madrid. What made the stay so wonderful?
The hotel is in a great location, the staff were very courteous and professional (not stuffy which can sometimes be the case in 5 star hotels), the hotel is very modern and clean and overall it was just a very nice place to stay whilst we visited Madrid. One of the reasons for staying at Urban was the presence of a rooftop pool. Although the pool area is relatively small, there are other areas where guests can secure a lounger and generally relax.We used the rooftop area on 6 of the days we stayed in Madrid, therefore some living proof that it was a nice place to relax! Other benefits of this hotel is the free use of internet in hotel lobby, free glass of champagne on arrival - we thought that this was a lovely touch.It was just a very cool hotel to stay at whilst visiting in Madrid. One minor negative was the price of 2 bottles of beer at the rooftop bar - it was 20 euros. I like the fact that the hotel had a bit of an exclusive feel, but for me that is a touch too pricey and resorted to us leaving the bar for other more reasonably priced venues. Overall - Madrid is a top city and we are so glad we decided to stay at Urban - Thanks to all hotel staff for making our stay so wonderful.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kevtee74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Director General at Hotel Urban, responded to this review, 25 September 2012
Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Felix García Hernán
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Urban

Property: Hotel Urban
Address: Carrera de San Jeronimo, 34, 28014 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Madrid
#12 Business Hotel in Madrid
#15 Romantic Hotel in Madrid
#16 Luxury Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Urban 5*
Number of rooms: 96
Official Description (provided by the hotel):
A grand luxury five-star hotel located in the very heart of Madrid, in the museum triangle formed by the Museo del Prado, the Thyssen-Bornemisza Museum and the Queen Sofia Foundation and just a few minutes away from Paseo del Prado, Puerta del Sol and El Retiro park.Located in a newly constructed building in the heart of the financial, political, commercial and cultural centre of Madrid, the Hotel Urban won't fail to catch your interest.With a marked Art-Deco style and opting for avant-garde architecture, the Hotel Urban is a boutique hotel from the 21st century, urban, design and ideal for exacting lovers of luxury who shy from conventionality. A charming, modern design hotel that has already become a point of reference. It stands out not only in the hotel panorama but also among Madrid's dining establishments and nighttime entertainment venues thanks to Europa Decó and the Glass Bar.Services102 guest rooms: 78 superior rooms, 10 junior suite duplex, 5 junior suites, 8 suites, and 1 duplex loft suiteEuropa Decó gastronomic restaurantGlass Bar oyster barLa Terraza del Urban cocktail barEl Cielo del UrbanBreakfast buffetBreakfast until 1.00 pm24-hour room service and mini-barWi-Fi in all areasBusiness centreFunction rooms and spaces for events: Nagha room, Khemer room, Nefer room, Egyptian Museum, lobby/atrium, terrace-pool and suite 132Outdoor swimming pool and solariumGymEgyptian MuseumCollection of ancient artParkingLaundry and ironing serviceDisabled accessSmall dogs allowed ... more   less 
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Also Known As:
Madrid Urban Hotel
Hotel Urban Madrid
Urban Hotel Madrid

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