Perhaps my family and I were unlucky but during our stay we had experiences that are not expected in a hotel rated as 5 stars - grand deluxe.
First: When we arrived after a long flight the suites were not ready despite it was check-in time. We had to wait for more than an hour. Second: Once we finally accessed the suites, they strongly smelled like tobacco smoke even dough we had booked non-smoking rooms. Third: Their restaurant is closed every August. Fourth: Their rooms and their facilities in general are nice and well maintained but would not resist the comparison with other hotels of the same category.More