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“Very good hotel close to Puerta do Sol”
Review of Hotel Urban

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Hotel Urban
Ranked #18 of 436 Hotels in Madrid
Certificate of Excellence
Sao Paulo, SP
Level Contributor
115 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Very good hotel close to Puerta do Sol”
Reviewed 1 February 2014 via mobile

Urban is a very good hotel very close to the center of Madrid. It has a very good breakfast, is clean and comfortable. The decoration is Egyptian and it is interesting. There was some noise this week because of a reform.

Stayed January 2014, travelled on business
Helpful?
Thank CAT F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, subdirector at Hotel Urban, responded to this review, 3 February 2014
Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Antonio Martin Ortega
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (187)
Date | Rating
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Riva Del Garda, Italy
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 January 2014

This was our 2nd attempt to stay at Urban. A year and a half ago we were relocated to a sister hotel due to some issue with our reserved room and after agreeing on good terms with one of the managers on compensation about this issue he insisted on contacting him directly for a next visit. I wasn't so hopeful he would even remember us after such a long time but much to our surprise he did and he offered us a great deal. The entire staff is exceptionally well trained to address to you and tend to your requests in a way that they always help you, greet you, welcome you without being invasive, treating you in such a delightful way that we are only used to find in South East Asia.
We stayed in a Suite harmoniously decorated in a contemporary style in dark colors and with exceptional pieces of antiques and little sculptures in the living area. The bed was big and was wonderfully comfortable. The glass walled bathroom was spacious and modern.
All around the hotel there are amazing ethnic pieces and wooden sculptures from South East Asia, Africa and the Pacific which contrast with the hotel's minimal and technological design, creating an elegant and unique atmosphere. It feels lush and special to walk in and around the hotel and to your bedroom amidst this environment. Certainly we'll be returning!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Josemendoza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review, 3 February 2014
Dear guest,

Thank you very much for the excellent comment and, above all, for choosing us for your stay in Madrid.

We are delighted to know that you felt welcomed and happy with the staff treatment and that hotel facilities covered your expectations.

It is a real pleasure working with our team and, this kind of comments intensify the idea of rely on such a professional, excellent and motivated group.

We hope to see you again in Madrid.

Kindly,

Antonio Martin

Assistant manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, New York, United States
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 January 2014

First off the Urban Hotel Madrid is in a great location and offers some very attractive group rates. In addition for the price they provide some unexpected amenities: turn-down service, pool, roof lounge.

However, there are some flaws to be aware of. First, it is noisy. Not from outside noise but interior noise from the hallway and the guest rooms above and to the side of yours. You can hear people walking and toilets flushing at times.

Lastly, on the morning of my departure I woke up to find no water available. No sink, no shower, no toilet. I called the front desk and they remedied the situation within 15 minutes. But upon checkout there was no apology, compensation, or any explanation.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review, 3 February 2014
Dear sir,


First of all, let me thank you, on behalf of all the hotel staff, for you kind observations and comments in relation to your stay in Urban hotel.

I assure you that I will check personally every point that you mention, as our guests opinion is very important for us and it helps us to improve every day.

I am at your disposal, by phone or email, if you would like to clarify any other detail about your stay.

We hope to have a new oportunity to see you again at the Urban hotel, where I would love to attend you personally.

Best regards,

Antonio Martin
Assistant manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 January 2014

Hotel urban is a gorgeous modern hotel in a perfect location for checking out madrid. The restaurant is pretty tasty, the hotel service is great, and the bar is happening.

My only complaint was that our suite did not have a window to the outside with a view, instead it had a view of the inner courtyard. Also, the queen bed was actually two beds pushed together. But that is something you encounter often in spain... It's hard to find a real king or queen bed in many hotels. Aside from a few small gripes, I had a very pleasant stay here..

Room Tip: get a suite. they are large and kickass.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scorpio7765
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review, 3 February 2014
Dear Guest,

Thanks you very much for the kind feedback. We are really glad to hear that you loved our location and the service provided.

We hope to be able to welcome you back in the near future.

Kind regards

Antonio Martin
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
220 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 26 January 2014 via mobile

Have been positively surprised by Urban Madrid. While it may be less pompous than some of its 5* neighbours such as Palace or Ritz, the Urban wins hands down on attention to detail. Great service and well located.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alejandro D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review, 28 January 2014
Dear Guest,

Thanks you very much for the kind feedback. We are really glad to hear that you loved our location, your room and the service provided.

We hope to be able to welcome you back in the near future.

Kind regards

Antonio Martin
Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Watford, United Kingdom
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 22 January 2014

Where to start.... The doormen at The Urban Hotel were great, couldn't help enough and didn't hang around waiting for a tip like in some hotels.
Check in went smoothly and the hotel looks fabulous, my room was great and pretty spacious and very clean. Had a couple of drinks in the Glass Bar, staff were friendly and walked around offering plates of food on several occasions and they really knew how to serve their drinks!!
Breakfast was a little disappointing but mainly due to the lack of attention from the 3 staff looking after just 5 tables between them, coupled with the cold coffee and the wrong types of eggs it wasn't great. Either way if you want to splash out on a hotel in Madrid I would highly recommend this place!

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tim2408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review, 26 January 2014
Dear Guest,

Thank you so much for taking the time of sharing your experience at Urban. We are glad to hearing you have enjoyed your time with us.

We are sure all these positive comments about Urban hotel are really useful to other travellers

Looking forward to welcome you back soon

Kind regards

Antonio Martin
Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 January 2014

Beats other 5 star hotels, everything was perfect from service to location, down to chocolates on the bed with turn down service. Quality of service was flawless, every single person greets you and nothing is a problem. Also, Puerta del Sol (main heart of central Madrid) is only a 2 minute walk away. Definitely a fantastic stay.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RV_2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review, 26 January 2014
Dear Guest,

Thanks you very much for the kind feedback. We are really glad to hear that you loved our location, your room and the service provided.

We hope to be able to welcome you back in the near future.

Kind regards

Antonio Martin
Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Urban

Property: Hotel Urban
Address: Carrera de San Jeronimo, 34, 28014 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Madrid
#12 Business Hotel in Madrid
#14 Luxury Hotel in Madrid
#15 Romantic Hotel in Madrid
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Urban 5*
Number of rooms: 96
Official Description (provided by the hotel):
A grand luxury five-star hotel located in the very heart of Madrid, in the museum triangle formed by the Museo del Prado, the Thyssen-Bornemisza Museum and the Queen Sofia Foundation and just a few minutes away from Paseo del Prado, Puerta del Sol and El Retiro park.Located in a newly constructed building in the heart of the financial, political, commercial and cultural centre of Madrid, the Hotel Urban won't fail to catch your interest.With a marked Art-Deco style and opting for avant-garde architecture, the Hotel Urban is a boutique hotel from the 21st century, urban, design and ideal for exacting lovers of luxury who shy from conventionality. A charming, modern design hotel that has already become a point of reference. It stands out not only in the hotel panorama but also among Madrid's dining establishments and nighttime entertainment venues thanks to Europa Decó and the Glass Bar.Services102 guest rooms: 78 superior rooms, 10 junior suite duplex, 5 junior suites, 8 suites, and 1 duplex loft suiteEuropa Decó gastronomic restaurantGlass Bar oyster barLa Terraza del Urban cocktail barEl Cielo del UrbanBreakfast buffetBreakfast until 1.00 pm24-hour room service and mini-barWi-Fi in all areasBusiness centreFunction rooms and spaces for events: Nagha room, Khemer room, Nefer room, Egyptian Museum, lobby/atrium, terrace-pool and suite 132Outdoor swimming pool and solariumGymEgyptian MuseumCollection of ancient artParkingLaundry and ironing serviceDisabled accessSmall dogs allowed ... more   less 
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Also Known As:
Madrid Urban Hotel
Hotel Urban Madrid
Urban Hotel Madrid

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