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“great location & design detail” 4 of 5 bubbles
Review of Hotel Urban

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Hotel Urban
Ranked #17 of 444 Hotels in Madrid
Certificate of Excellence
london
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“great location & design detail”
4 of 5 bubbles Reviewed 15 April 2009

great location and design details at this city hotel. April in Madrid was fantastic a great city, great weather and lovely people. The hotel has amazing features, the roof top terrace for instance, but was closed for some peculiar reason despite glorious weather. The staff were efficient but not friendly at all, except the bellboys, you felt like you were imposing on their time. The bedrooms were well planned as were the bathrooms however the bed was not the most comfortable that i have slept in and the linen was either chemically washed or had a synthetic component it, so a comfortable night's sleep was not to be had, albeit that you do not sleep much in Madrid. In all fairness I am a bad sleeper. The breakfast was excellent. I would go back as it has a great design is modern but with little effort they could make it an excellent city hotel.

  • Stayed April 2009, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank mayabarnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,810 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (180)
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English first
london
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 29 March 2009

Location is great for visiting madrid, and you can walk pretty much everywhere. Some great restaurants on the doorstep.
Staff were very helpful.
Room was quite noisy, we could hear next door in the morning and housekeeping.
Disappointed that the terrace wasn't open even though it was a very hot weekend.
Rooms were small and we've stayed in better 5 star hotels but it was fine for a capital city. Would stay again but would check that terrace and pool were open first.

  • Stayed March 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank hafgrape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 26 February 2009

This hotel is in a perfect location if you plan on visiting the Prado, Reina Sofia, and/or Thyssen museums. It's a beautiful building, and we stayed in a duplex suite that was large and comfortable. The bathroom was gorgeous and the collection of Egyptian jewelry the hotel has is amazing.

On the downside, the hotel website doesn't mention that only the 2nd floor of the hotel is non-smoking. The email room confirmation didn't mention this either. The first two nights were fine, but chain-smokers were in a room adjacent to ours on the last night and every puff was sucked into our AC. We asked to be moved to a non-smoking room and were told there weren't any available and in the morning were offered a free breakfast for our trouble. If you are AT ALL sensitive to smoke I would only stay on the 2nd floor. It's unfortunate since the duplex suite was so gorgeous.

Bonus* There is a pretty good vegetarian restaurant RIGHT around the corner, which is wonderful considering the difficulty of finding something to eat sans pork in Spain.

  • Stayed February 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank govinda8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
100 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 10 January 2009

Hotel Urban is a good hotel. Location is great for navigating throughout Madrid but in particular for the musuems and other attractsions on the Prada.

This is a luxury hotel. However, do not expect luxury on the scale of US. Hotel is relatively small. Only downside was that house keeping started early (around 8am, at the latest) and I could hear them in the hallway as if to say get up sleepy head. Some what distracting given the well known late hours of Madrilenos.

Again, overall good hotel but would suggest removing label of high end luxury.

  • Liked — location
  • Disliked — early morning house keeping, ughhhhh!!
  • Stayed December 2008, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank restrapo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlanta,ga
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 15 November 2008

We stayed at this hotel for a couple of nights, and loved it. great central location!! staff were extremely helpful in helping with suggestions and answering all questions. rooms are kinda small but to be expected for a european hotel. beds comfy and quiet night sleep .greeted with some candy and bottle of wine.free internet access daily, which is a plus. great drinks at the glass bar with good crowd and vibe. overall a plus!

  • Liked — location, comfortable night sleep
  • Disliked — Size of rooms, no closet space
  • Stayed November 2008, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank janik12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan, US
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 10 November 2008

This is a very good or great hotel in Madrid. I was close to saying "Excellent" only because we stayed in some amazing hotels in other cities. It is a pretty good location - I would stay here or farther to the east. Clean. Nice breakfast. Nice front desk/concierge.

They were very accommodating when we needed to make a change in reservations.

We are from midwestern US.

  • Stayed November 2008, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank ChelseaPeople
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 31 October 2008

complete mixed bag for our stay at the urban ,service friendly efficient and attentive from check in through the bar and restaurant ,chic and fun .The location is very good for the major tourist spots .Unfortunately sleeping in the hotel is another matter ,noisy ,small beds and rooms also a little on the small side as to the gym they would have been better of not bothering with it .Overall a disappointment once you left the ground floor .

  • Liked — location
  • Disliked — noise
  • Stayed October 2008, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank dilvangogh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Urban

Property: Hotel Urban
Address: Carrera de San Jeronimo, 34, 28014 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Madrid
#12 Business Hotel in Madrid
#13 Luxury Hotel in Madrid
#15 Romantic Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Urban 5*
Number of rooms: 96
Official Description (provided by the hotel):
A grand luxury five-star hotel located in the very heart of Madrid, in the museum triangle formed by the Museo del Prado, the Thyssen-Bornemisza Museum and the Queen Sofia Foundation and just a few minutes away from Paseo del Prado, Puerta del Sol and El Retiro park.Located in a newly constructed building in the heart of the financial, political, commercial and cultural centre of Madrid, the Hotel Urban won't fail to catch your interest.With a marked Art-Deco style and opting for avant-garde architecture, the Hotel Urban is a boutique hotel from the 21st century, urban, design and ideal for exacting lovers of luxury who shy from conventionality. A charming, modern design hotel that has already become a point of reference. It stands out not only in the hotel panorama but also among Madrid's dining establishments and nighttime entertainment venues thanks to Europa Decó and the Glass Bar.Services102 guest rooms: 78 superior rooms, 10 junior suite duplex, 5 junior suites, 8 suites, and 1 duplex loft suiteEuropa Decó gastronomic restaurantGlass Bar oyster barLa Terraza del Urban cocktail barEl Cielo del UrbanBreakfast buffetBreakfast until 1.00 pm24-hour room service and mini-barWi-Fi in all areasBusiness centreFunction rooms and spaces for events: Nagha room, Khemer room, Nefer room, Egyptian Museum, lobby/atrium, terrace-pool and suite 132Outdoor swimming pool and solariumGymEgyptian MuseumCollection of ancient artParkingLaundry and ironing serviceDisabled accessSmall dogs allowed ... more   less 
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Also Known As:
Madrid Urban Hotel
Hotel Urban Madrid
Urban Hotel Madrid

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