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“Terrace: good idea but crowded and poor service”
Review of Hotel Urban

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Hotel Urban
Ranked #24 of 438 Hotels in Madrid
Certificate of Excellence
Reviewed 20 June 2009

The terrace of the Urban has become a popular place to go out in Madrid, but from our experience it turned out to be a very crowded place, where people had to seat on stairs sometimes, and it was impossible to get the attention of any waiter. The age of visitors was around 40-50. Much better was the bar downstairs, by the reception.

Stayed: May 2009, travelled as a couple
Thank GloriaB69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,085 - 1,091 of 2,030 reviews

Reviewed 12 June 2009

Agree with most of the other reviews, would say 4 start rather than 5, rooms a bit small and not a lot of storage, bathrooms are great, overall looking just a bit jaded now for a 5 star. Great bar though - Glass bar? Excellent fro a glass of champagne or a Mojito before heading out, popular with locals and full of "beautiful people" (and us!)

  • Stayed: October 2008, travelled as a couple
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Thank MarkandCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2009

The beds in Urban Hotel Madrid are extremely hard. This may not bother you if you usually sleep on a very hard surface such as a floor. But if you don't, you may find as i did that you wake up with sore muscles. Do you wanna take that chance? On the plus side, there is a pool, open in the afternoon only, but it's very small and max depth 0.87m.

  • Stayed: May 2009, travelled with friends
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5  Thank zyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2009

Stayed here over the Easter break. We booked a standard double room, which was small, and as the wardrobe can’t hold everything, it meant that you are always tripping up over your own stuff (bags, shoes, etc). An annoying feature was the fiddly wardrobe door which was one mid-folding large door, which when opened meant that you couldn’t get around the bed to the other side of the room without having to close it (not as easy as it sounds). Our room overlooked the street, so no view as such. Loved the trendy bathroom, and the shower was one of the best I’ve used.

Weather wasn’t good enough to use the plunge pool, so can’t comment on that, other than it’s really a very large bath rather than a pool.
With breakfast at an extra 45euro for the pair of us, we always eat in a local café.

Staff where friendly and everything was spotless, though cleaning staff seem to expect everyone to be up & out at 9am (unless you fancy a Ménage-à-trios involving the cleaner, my advise is to lock your door). Complementary wine in the room was a nice touch, as was free web access near reception.

In summary, this is a trendy hotel in an ideal location. Fine for sleeping, showering and changing, but it’s not the place you would want to chill out in for a week or two.

  • Stayed: April 2009, travelled as a couple
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1  Thank BrilloAido
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2009

Although this hotel has a 5 star ranking, I'd give it 4 stars, simply because the rooms were so small. We loved the design, the service (although the front desk seemed to always be overwhelmed). The fitness room is no bigger than a large closet. Great location in the thick of things.

  • Stayed: April 2009, travelled with family
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1  Thank Jackthedog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2009

great location and design details at this city hotel. April in Madrid was fantastic a great city, great weather and lovely people. The hotel has amazing features, the roof top terrace for instance, but was closed for some peculiar reason despite glorious weather. The staff were efficient but not friendly at all, except the bellboys, you felt like you were imposing on their time. The bedrooms were well planned as were the bathrooms however the bed was not the most comfortable that i have slept in and the linen was either chemically washed or had a synthetic component it, so a comfortable night's sleep was not to be had, albeit that you do not sleep much in Madrid. In all fairness I am a bad sleeper. The breakfast was excellent. I would go back as it has a great design is modern but with little effort they could make it an excellent city hotel.

  • Stayed: April 2009, travelled on business
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1  Thank mayabarnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2009

Location is great for visiting madrid, and you can walk pretty much everywhere. Some great restaurants on the doorstep.
Staff were very helpful.
Room was quite noisy, we could hear next door in the morning and housekeeping.
Disappointed that the terrace wasn't open even though it was a very hot weekend.
Rooms were small and we've stayed in better 5 star hotels but it was fine for a capital city. Would stay again but would check that terrace and pool were open first.

  • Stayed: March 2009, travelled as a couple
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1  Thank hafgrape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Urban

Address: Carrera de San Jeronimo, 34, 28014 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Madrid
#12 Business Hotel in Madrid
#15 Romantic Hotel in Madrid
#19 Luxury Hotel in Madrid
Price Range: £152 - £309 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Urban 5*
Number of rooms: 96
Official Description (provided by the hotel):
A grand luxury five-star hotel located in the very heart of Madrid, in the museum triangle formed by the Museo del Prado, the Thyssen-Bornemisza Museum and the Queen Sofia Foundation and just a few minutes away from Paseo del Prado, Puerta del Sol and El Retiro park.Located in a newly constructed building in the heart of the financial, political, commercial and cultural centre of Madrid, the Hotel Urban won't fail to catch your interest.With a marked Art-Deco style and opting for avant-garde architecture, the Hotel Urban is a boutique hotel from the 21st century, urban, design and ideal for exacting lovers of luxury who shy from conventionality. A charming, modern design hotel that has already become a point of reference. It stands out not only in the hotel panorama but also among Madrid's dining establishments and nighttime entertainment venues thanks to Europa Decó and the Glass Bar.Services102 guest rooms: 78 superior rooms, 10 junior suite duplex, 5 junior suites, 8 suites, and 1 duplex loft suiteEuropa Decó gastronomic restaurantGlass Bar oyster barLa Terraza del Urban cocktail barEl Cielo del UrbanBreakfast buffetBreakfast until 1.00 pm24-hour room service and mini-barWi-Fi in all areasBusiness centreFunction rooms and spaces for events: Nagha room, Khemer room, Nefer room, Egyptian Museum, lobby/atrium, terrace-pool and suite 132Outdoor swimming pool and solariumGymEgyptian MuseumCollection of ancient artParkingLaundry and ironing serviceDisabled accessSmall dogs allowed ... more   less 
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Also Known As:
Madrid Urban Hotel
Hotel Urban Madrid
Urban Hotel Madrid

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