We stopped off in Madrid as part of our honeymoon. We had a terrible time finding our rental car drop off at Atocha station and we walked in tired and a little miserable. Fortunately the staff here help to brighten your day. We were surprised and extremely grateful to find a bottle of red wine and a meat platter with an "enjoy your honeymoon" note. This is above and beyond for a non 5 or 6 star hotel and clearly helps contribute to their high ranking. A special thank you to all the staff that gave great tips and had an infectious enthusiasm. The only downside was our room was never cleaned but I'm sure that was just a small oversight. We'd recommend this on the extremely high level of service and their personal touch.
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