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“Five Star Quality”

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Petit Palace Lealtad Plaza
Ranked #27 of 445 Hotels in Madrid
Certificate of Excellence
Dublin, Ireland
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Five Star Quality”
5 of 5 bubbles Reviewed 20 December 2013

This is a beautiful hotel ideally located 15 minutes walk from the Plaza Major, 10 minutes from Puerta Del Sol and a few minutes from the the Prado and the Retiro park. Staff were exceptionally pleasant, helpful and had impeccable english.
The breakfast had a very large selection of very tasty food .
We stayed in the family room with two grown up children in bunk beds and it was more than adequate.

Only slight draw back was that there is no bar to meet people in but there is a very pleasant reception area

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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980 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
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English first
Baar, Switzerland
Level Contributor
207 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 bubbles Reviewed 12 December 2013 via mobile

The hotel is ok, clean, and good located, but the heating does not work, and even if you call reception, the response is that if in your does not work, than we change you but the heating in central, so, what? Dress you well to sleep during winter

Stayed December 2013, travelled solo
Helpful?
2 Thank Beate J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 3 November 2013

This is a top tier hotel near the Prado. Modern amenities, and most importantly… free wifi and delicious breakfast. The rooms are well appointed and very clean with no pointless pieces of furniture. The Prado is less than a 5 minute walk; Plaza de Sant Anna is less than 10 minutes. English-speaking staff is very helpful and friendly.

Room Tip: The rooms have different layouts, but all that I've seen are well-designed to maximize space.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank schmalan1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz C, Gerente at Petit Palace Lealtad Plaza, responded to this review, 13 November 2013
Thank you for your very complimentary review of High Tech Hotels. We are glad to hear you have enjoyed our rooms and services.
I look forward to meeting you upon your return.

Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkshire
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 2 November 2013 via mobile

Let's start with the positives. Firstly the location is ideal. Close to the Prada and easy access to Ritero Park. The breakfast was good, plenty of choice everyone enjoyed this aspect of the hotel. The reception staff always tried to help when asked, but could not sort out the big issues.
Now for the less positive. The first three nights in a family room I could not sleep as there was no air conditioning in the hotel despite it being advertised on the website. With the window open we were right above a noisy kitchen and the staff smoking area. Also some of the beds are incredibly uncomfortable at the hotel, which has been mentioned in other reviews. The rooms were often made up between 5 and 6pm which is much too late. I would recommend this hotel if they were honest and specified on the website that they do not always have aircon and you are likely to get bitten by Mosquitos. In addition the beds need sorting. Still enjoyed Madrid it's a great place to visit.

Stayed October 2013
Helpful?
3 Thank BlueTravel1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trieste, Italy
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 23 October 2013

Hotel is the maximum. The location is great because near are the Prado, the Tyssen Museum and the Centre Reina Sofia. It's simple to come and to go the Airport by Aeropuerto Express. The Hotel's Discrict is very quiet, most important if travel the children. Staff at the reception helpfull.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Carlino947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beatriz C, Gerente at Petit Palace Lealtad Plaza, responded to this review, 28 October 2013
Dear guest,

Thanks to inform to Tripadvisor user´s about your stay and experience in Petit Palace Lealtad Plaza. Remind you we have other hotels with the same good location in Barcelona, Valencia, Málaga, Sevilla, Salamanca, Bilbao, Getxo, and as you know here in Madrid

We are very happy that you enjoyed your stay with us.
We do hope you find the time to return to Madrid and stay with us again, you will be very welcome!

Regards,
E-commerce Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 22 October 2013

The location was the main highlight and couldn't have been better - just minutes from the big 3 galleries which is great for taking advantage of the free hours towards the end of the day. Also minutes from the park and although we borrowed the free bikes and did a few circuits, we found them to be in quite bad condition (and we're not that fussy) so wouldn't recommend using them. Nearby we found some great local restaurants although generally the area was quiet at night. It's also well located for the 24 hour airport bus which stops about 5 minutes walk away so you can avoid dragging luggage around the metro.

Rooms were clean and reasonable size for a city centre hotel but no kettle and the bed was very hard. Free WiFi was useful although the access code changed daily which was a bit annoying. Very few had any kind of a view but they were quiet.

Breakfast was fine - nothing special but a decent selection to set you up for the day. They weren't over generous with the coffee serving but I'm sure you could have asked the (busy) staff for more.

Generally recommended. Not super luxury but good value and we'd probably return as the location was ideal.

Stayed September 2013, travelled as a couple
Helpful?
Thank Helen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beirut, Lebanon
Level Contributor
82 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 18 October 2013

Hotel is very nice, clean and very well located in a fancy area. Rooms are spacious but a little dim, our room had a window but it overlooked a wall so there was barely some light coming in. Staff are not rude but not very friendly. The only inconvenience was that we were not given an access key until the last day so whenever we wanted to get into the room we always had to get someone from reception to go up and open the door for us, which was not major but not very convenient. Don't really know why the hotel is called High-tech as even the WIFI was painfully poor. Still overall a nice hotel and we would stay there again if we visited Madrid - very good value for money.

Room Tip: Try for a room with Balcony if possible
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nancydagher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Petit Palace Lealtad Plaza

Property: Petit Palace Lealtad Plaza
Address: Calle Antonio Maura 5, 28014 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Paseo del Prado , Retiro
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #27 of 445 Hotels in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Petit Palace Lealtad Plaza 4*
Number of rooms: 71
Official Description (provided by the hotel):
Recently opened elegant hotel in the exclusive Paseo del Prado, near Bolsa of Madrid Building, Plaza Neptuno and a few minutes walking from the Prado Museum and Retiro Park. Located in an old reformed buiding. It was built in the early nineteenth century. All rooms are equipped with Free Wifi in all hotel. Free tablets on request.The hotel has 71 elegant rooms spread over five floors and one completely equipped apartment with kitchen include. All rooms are decorated with modern furniture which ensures for guests that nothing is missing during their stay there. All of them have free WIFI, hydro-massage showers and free safety boxes with capacity for laptops. We have also XXL rooms designed for "larger" people (with beds which are wider and longer than usual, high windows, doors and showers). In the restaurant of the Hotel Petit Palace Lealtad Plaza offers a delicious buffet breakfast every morning consisting of a wide selection of products and dishes so that guests can start the day with the necessary energy.The hotel offers a unique free bike rental for guests and accepts pets (bedding and feeding bowls are available free of charge) and amongst many facilities and services offered by the hotel you may find; laundry service, free daily newspaper, room service (limited hours) fax and copying services, 24 hour reception desk and in room tea and coffee facilities (on request). The staff is professional and knowledgeable in the area, and can provide you with any kind of information about tours, dining, shopping and areas of interest. ... more   less 
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