We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel, perfect location”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Petit Palace Lealtad Plaza
Ranked #37 of 442 Hotels in Madrid
Certificate of Excellence
Reviewed 27 July 2014

Excellent hotel in a perfect location very close to Retiro and major museums but within easy walking distance of the restaurants, bars and shops in the centre of Madrid. The staff were helpful, the design of the hotel is lovely and the breakfasts were very good (although a little expensive at 11 euros per person). Would definitely stay there again.

On the downside, we did have a room on the ground floor without views and with some noise from the kitchen in the mornings preparing breakfast, but it has to be noted that we did get the room at a very good price.

  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Service
Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPalaceLealtad, Gerente at Petit Palace Lealtad Plaza, responded to this reviewResponded 18 August 2014

Dear Sharon B:

Thank you for your kind review it is appreciated. I am very pleased that you enjoyed your stay with us and you found the location to be easy access to the Prado Museum, Retiro Park, the design of the Hotel, the staff and the breakfast!!

Like most hotels, we offer many different types of rooms ranging from Standard to Superior through to Family Room, Superior Room with view so we hope to welcome you back at which time we will spare no effort in providing you with the perfect stay.

Warmest regards.

José Mª Sánchez
General Manager
Petit Palace Lealtad Plaza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,223)
Traveller rating
Traveller type
Time of year
Language

481 - 487 of 1,223 reviews

Reviewed 8 July 2014

The hotel is very nice, and in a beautiful quiet neighborhood. The rooms were large and very adequate. It is a very good location if you need to be near the train station as it is 5 minutes away. The Metro is not that close, but just a 10-15 minute walk. The only drawback was that I expected the laptop computer and WIFI in the room as it is advertised. However, there was no laptop. After talking to reception they let me borrow an I-pad. The very big problem was that the WIFI reception in the room was very, very poor. To make matters worse, my Iphone never connected to their WIFI provider. This was detrimental to me as I expected to catch up with my work. They do have a couple of computers in a lounge area, but it is not as comfortable to have it in your room or your phone.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Lunasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPalaceLealtad, Gerente at Petit Palace Lealtad Plaza, responded to this reviewResponded 17 July 2014

Dear Lunasi:

Thank you for your comments about your visit. It is pleasing to know that most of the aspects of your stay were commendable and our location suited your needs.
I truly regret that the wifi service were a disappointment, your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests.

We look forward to your return.

Sincerely,

José Mª Sánchez
General Manager
Petit Palace Lealtad Plaza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

This place was fabulous, great location only minutes away from retiro park and the neptune fountain. You can cover most of the city centre by foot if you are staying here. its quite easy to get to just take the airport bus in to the city centre (costs about 5 euros) and walk towards the naval museum (its just around the corner). Breakfast was good as well, they have a great selection of fruits/pastries etc. They allowed early check in at no additional cost and we were able to store our baggage there on the last day with no issues. The only small issue was that I was expecting a double bed instead of two singles however (i did check in early) when i called down to reception they quickly offered another room or to make the two beds up as if they were one (i chose the latter). The staff were so friendly and helpful and actually provided us with more useful information regarding food buses etc than the information points dotted around the city.
If you are there for a short break i would recommend using the 'hop on hop off' tour service as it enables you to take in the entire city and is relatively cheap.

All in all I found this hotel to be excellent value for money with great staff and a fantastic location.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rajvinder K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPalaceLealtad, Gerente at Petit Palace Lealtad Plaza, responded to this reviewResponded 17 July 2014

Dear Rajvinder:

We could not be happier to read your well written feedback and thank you for your detailed and lovely comments and we are always pleased to hear when our guests feel extremely satisfied during their stay with us.
We would love to have you return for another stay when you come to Madrid next time and I am sure your experience will be just as great as this time.

We look forward to hosting you again soon in the future!!

Kind Regards,

Jose Mª Sánchez
General Manager
Petit Palace Lealtad Plaza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

This hotel is very well located even it is in the quiet neighbouhood of Los Jeronimos, very close to the Museo del Prado and Parque del Retiro.
The breakfast is very splendid. The best rooms are the ones facing the street maybe a little bit more expensive. Excelent ratio quality/ price.

Room Tip: Superior rooms facing the street!
See more room tips
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ivelisse P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPalaceLealtad, Gerente at Petit Palace Lealtad Plaza, responded to this reviewResponded 17 July 2014

Dear Ivelisse:

Thank you very much for your lovely comment and I am very pleased that you enjoyed your stay with us and you found the location to be easy access to all areas of Madrid.
It is glad to hear you enjoyed with our great breakfast buffet.

We look forward to your return.

Kind regards,

José Mª Sánchez
General Manager
Petit Palace Lealtad Plaza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

First of all, my family of 4 was generously upgraded to a spacious suite with an amazing terrace. Could not have come at a better time, as my 11 year old was very sick and we ended up spending an entire day in the hotel room. So, I can not say enough about the amazing staff and service here! The room was over the top modern and fun. The location was perfect - easy walk to museums. Breakfast was AMAZING!!! Highly recommend.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Holly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPalaceLealtad, Gerente at Petit Palace Lealtad Plaza, responded to this reviewResponded 30 June 2014

Dear Holly T:

Thank you very much for your lovely comment. I am very pleased that you enjoyed your stay with us and you found the location to be easy access to all areas of Madrid.It is glad to hear you enjoyed with our breakfast buffet and the staff.

We look forward to welcoming you back soon!!

Kind regards,

Jose Mª Sánchez
General Manager
Petit Palace Lealtad Plaza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

Enjoyed quad room on the top floor, with much open space, a large balcony and great views. Great part of town (our second visit to this area) and just a short walk to the Prado Museum. Stayed only 1 night before heading south, will definitely return - kids loved it.

  • Stayed: July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank scottmcmillen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPalaceLealtad, Gerente at Petit Palace Lealtad Plaza, responded to this reviewResponded 30 June 2014

Dear Scottmcmiller:

Thank you for trusting us and for choosing to stay at the Petit Palace Lealtad Plaza Hotel! As you have mentioned, the hotel enjoys a superb location, adjacent to many of Madrid,s Museums.
We are all pleased that you enjoyed the comforts of your room.
Thank you for writing this lovely feedback and looking forward to have you here again!!

Sincerely,

Jose Mª Sánchez
General Manager
Petit Palace Lealtad Plaza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

As others have noted, the location of this hotel is exceptional - close to the Prado and other museums and gardens, it maintains a refined facade on a broad avenue. Many excellent shops and restaurants are within a 10-15 minute walk. The staff is congenial with very good English and very eager to help.

While the location is excellent, the layout inside the hotel is not the best. The rooms are quite small - I had a double with a bed that was hard rather than firm (it was a thin, hard mattress on a platform) with two uncomfortable foam pillows and thin linens. There was not enough room between the bed and the desk in the room to fully pull out the desk chair, so working at the desk was a bit of a squeeze. This is much more a room for someone who just needs a place to sleep rather than a center for numerous tourist and business activities that will require coming back often.

Somewhat offsetting the room size, rooms have ample closet space, a large number of power outlets (not always the norm in Spain) and a spacious bathroom with a quirky but ultimately very comfortable shower.

The WiFi at the hotel is excellent - free and very fast and the staff has prepared a handout with very clear instructions about how to connect.

The breakfast buffet (7am-11am) is quite good - it is 11 Euros, but if you want more than a piece of toast, it's worth it.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lyn_Farmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPalaceLealtad, Gerente at Petit Palace Lealtad Plaza, responded to this reviewResponded 10 June 2014

Dear Lyn_Farme

Thank you for taking the time to post your comments on TripAdvisor following your recent stay with us. We appreciate your feedback and while we are pleased to read your positive comments about exceptional location, WiFi and the breakfast buffet, we are sorry to hear that your room did not fit your needs for this stay. In relation to the bedroom sizes, being a townhouse, the nature of it is that some rooms are of different shapes and sizes.

We hope you will give us another opportunity to welcome you back at which time we will spare no effort in providing you with the perfect stay.

Yours Sincerely,

José Mª Sánchez
General Manager
Petit Palace Lealtad Plaza
chema.sanchez@petitpalace.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Madrid hotels
Paseo del Prado
Petit Palace Savoy Alfonso XII Plus
Chueca
Petit Palace Santa Barbara
Show Prices
Show Prices
Show Prices
Huertas
Catalonia Puerta del Sol
Catalonia Puerta del Sol
#42 of 442 in Madrid
800 reviews
Huertas
Hotel Catalonia Plaza Mayor
Huertas
Hotel Villa Real
Hotel Villa Real
#35 of 442 in Madrid
1,901 reviews
Show Prices
Show Prices
Show Prices

Been to Petit Palace Lealtad Plaza? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Petit Palace Lealtad Plaza

Address: Calle Antonio Maura 5, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Paseo del Prado , Retiro
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #37 of 442 Hotels in Madrid
Price Range: £87 - £190 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Petit Palace Lealtad Plaza 4*
Number of rooms: 71
Official Description (provided by the hotel):
Recently opened elegant hotel in the exclusive Paseo del Prado, near Bolsa of Madrid Building, Plaza Neptuno and a few minutes walking from the Prado Museum and Retiro Park. Located in an old reformed buiding. It was built in the early nineteenth century. All rooms are equipped with Free Wifi in all hotel. Free tablets on request.The hotel has 71 elegant rooms spread over five floors and one completely equipped apartment with kitchen include. All rooms are decorated with modern furniture which ensures for guests that nothing is missing during their stay there. All of them have free WIFI, hydro-massage showers and free safety boxes with capacity for laptops. We have also XXL rooms designed for "larger" people (with beds which are wider and longer than usual, high windows, doors and showers). In the restaurant of the Hotel Petit Palace Lealtad Plaza offers a delicious buffet breakfast every morning consisting of a wide selection of products and dishes so that guests can start the day with the necessary energy.The hotel offers a unique free bike rental for guests and accepts pets (bedding and feeding bowls are available free of charge) and amongst many facilities and services offered by the hotel you may find; laundry service, free daily newspaper, room service (limited hours) fax and copying services, 24 hour reception desk and in room tea and coffee facilities (on request). The staff is professional and knowledgeable in the area, and can provide you with any kind of information about tours, dining, shopping and areas of interest. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, LoveHolidays, Booking.com, Travel Republic (UK), Hotels.com, getaroom.com, Ebookers, TripOnline SA, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your Petit Palace Lealtad Plaza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing