The flat is just as in the photos and in an excellent location.Prior to our trip the communication with the agency and family was excellent both by email and phone. However once in Madrid, they did not recall our arrangements for departure nor respond to text messages on our last day. When contact was finally made it was too late for them to come and inspect the flat. This resulted in us leaving without the return of our €150 deposit. I was promised a refund in a few days. 17 DAYS LATER and still NO REFUND despite several promises by email. I do not find this service acceptable. The flat was left just as we found it - with the additional of some drinks we left. At all times the rules were respected. Not a good way to end a trip. And not a professional approach to rent a flat. Be warned.
At the 2nd day of our stay (Oct 21) the door to the balcony got blocked. We probably destructed it but that was not clear, it was a very 'cheap' lock and difficult to open. We informed the Punset Family immediately but they did not take any action to fix the door. Instead, they informed us we would not get back our deposit of 150 euro. The also said that a new lock for the door had to be ordered in Germany but we found a new and an old lock in the appartment! So it happened before with other guests and they could have fixed it straight away.
Since that moment we tried to get in contact about our deposit but this family does not react on any e-mail, sms or Facebook message. And they kept our 150 euro. Very unprofessional and unreliable rental company.
Me and my friend stayed at the Luxury Tech Penthouse..And must say the apartment was as good as the pictures show. It was well maintained and things were quite classy. They have a pool table, which is accessible at the hours they mention. The owners were very helpful with everything including prompt response, delivering the keys, collecting the keys and everything.. The only Drawback I found was , Air conditioning not present in 2 sleeping rooms. Although one of my friends didnt come, but the other room I stayed in was quite hot especially at this time of the month( 39 Degress C). So I had to stay with my friend in the A/C Room. Although Living room has AC, and it may be good for other weathers but at this time it was tough...
But all in all, a wonderful stay
My husband and myself and my cousin stayed in the apartment for four days.
The apartment is well situated with transport outside the door. There are lots of different eateries in easy waking distance. The ambience of the apartment and space was fabulous.
The owners were there to meet us on arrival and on departure. No waiting around.
I would not hesitate to stay in their apartments again as the whole experience was so easy and trouble free.
Non correspondance between the description of the apartment and the reality (there are not 2 bathrooms but only one shower for a capacity of 6 people)
Non professional management. Check in and check out have to be done by a responsible person and not by the cleaning lady who was very impolite.