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“Wonderful boutique hotel”

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Hotel One Shot Luchana 22
Ranked #68 of 436 Hotels in Madrid
Certificate of Excellence
Naperville, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful boutique hotel”
Reviewed 26 October 2013

Beautiful little hotel in a great location. Magnificent old building that has been. Completely gutted and renovated in a very nice area of Madrid. A twenty minute walk to the city center down Fuencarral which gives you a real feel for the city. Or out your dront door is the metro to whisk you anywhere in the city in minutes. The staff are very friendly and professional and will go out of their way to accomadate any request. Quite knowledgable in help with restaurants attractions etc..
I would highly recoomend this hotel to any visitor to the city. Much more pleasurablee than the tourist hotels in the city center.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Princess_PHH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio_Alastuey, Area Guest Experience Manager - EMEA at Hotel One Shot Luchana 22, responded to this review, 28 October 2013
Hi Princess_PHH,.

Thank you so much for your recent stay with us, also for taking the time in sharing your experience.
It’s a pleasure to read you enjoyed your stay and the city .
Do not miss to visit pour other Innside properties in Madrid in your next visit (Innside Suecia opening soon!)

Looking forward to welcoming you again

See you Innside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
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London, United Kingdom
Level Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 21 October 2013 via mobile

The hotel was well kept and very functional but it lacked any real charm. The room was bizarrely proportioned and felt geared toward business clientele rather than couples. Having said that; the bed was comfy, the shower was amazing, Sergio in reception was amazing and the location was ideal with a Metro stop outside.

Stayed October 2013, travelled as a couple
Helpful?
Thank Lyreco232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio_Alastuey, Area Guest Experience Manager - EMEA at Hotel One Shot Luchana 22, responded to this review, 28 October 2013
Hello Lyreco22,
Thank you so much for your recent visit to Innside Luchana, and for sharing your experience on TripAdvisor!!
Concerning your comments, Innside by Meliá was indeed born as a business client oriented brand, because the vast majority of our properties are located in financial & business districts, nevertheless we are introducing several improvements to enhance the experience of couples in the properties at Madrid. We are taking your comments in consideration for further actions on this subject.

Once again thank so much you for your last Stay at the city!
We hope to see you soon Innside!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 October 2013

Cheerful, helpful, intelligent staff and beautifully designed rooms, in a chic hotel located a few steps away from the Bilbao METRO station. Well soundproofed and a 12 midday sleep-in. Great value. For once a self-explanatory shower mixer.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bryan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio_Alastuey, Area Guest Experience Manager - EMEA at Hotel One Shot Luchana 22, responded to this review, 28 October 2013
Hi Bryan,

It’s great to read you had a great stay with us at Innside Luchana!!! Thank you so much for choosing us for your weekend on the city and for sharing your experience on Trip Advisor.


Do not miss to visit our other Innside properties in Madrid, Innside Suecia opening soon next to the Círculo de Bellas Artes, a great Location next to Paseo del Prado.

Looking forward to welcoming you again

See you Innside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 October 2013

A long weekend in Madrid was made all the more enjoyable by the stay at Innside. It is 20-30 minutes walk from the main central sites and you can take in some shopping en-route, in which case will take you longer especially if shoe shopping. The staff really were extremely friendly and helpful. There are local places to eat out. You don't need to use Metro although if you want its on your doorstep, We had breakfast - both the 10euro buffet and the quick coffee and toast version. Don't be put off by the slightly off centre location, all the benefits in the review title more than compensate.

Room Tip: Upper floors are probably quieter.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HaydnG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio_Alastuey, Area Guest Experience Manager - EMEA at Hotel One Shot Luchana 22, responded to this review, 28 October 2013
Dear Haydn,.

Thank you so much for yer recent stay with us and for taking the time in sharing your experience.
It’s a pleasure to read you enjoyed your stay.
Do not miss to visit pour other Innside properties in Madrid (Innside Suecia opening soon!)

Looking forward to welcoming you again

See you Innside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Greece
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 October 2013

We spent nearly a week at the Innside Luchana. It did everything one could ask of a 4* city hotel. The location is very convenient, just outside the city centre but absoliutely next to a metro station with a direct line to the centre (Puerta del Sol) and Atocha mainline railway station. Everything was spotlessly clean and modern. But what impressed us most was the helpful and friendly service from the whole team, who went out of their way for us, including by printing and faxing some documents we needed urgently for work, repeating the excercise when it didn't work first time. Everyone behaved like real people, rather tha reading from a script. A delight: they and their manager should be congratulated. We'll definitely stay again.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pausanias1821
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio_Alastuey, Area Guest Experience Manager - EMEA at Hotel One Shot Luchana 22, responded to this review, 28 October 2013
Dear Pausianias,

Thank you so much for your comments regarding your stay in Innside Madrid Luchana, It’s a real pleasure to read your compliments concerning our colleagues as you has summarized the biggest points of our Service culture for the Innside Brand. It’s great to know we are making it real at Luchana!
I am sharing your review with all my colleagues whom will be delighted to read it.

We are already expecting to welcome you again!

See you Innside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 13 October 2013

Modern style furnishings, wood floor. Minimalist. Didn't really have a reception area of any size which was fine by us. Business meetings seem to occur in the dining area. Spotlessly clean. I think they said it opened for business after extensive remodeling in March of this year. This is a very safe area to walk around at night. I actually felt safer here than I did in the area south west of the Ritz hotel though in fairness the Ritz has other advantages like proximity to their central park and high end shopping on Seranno. (its a 10-15 min walk from the Inside Madrid to Seranno)
What we liked. 1. Very friendly and helpful staff. Providing directions, arranging taxi to the airport, wake up calls etc. 2. Great breakfast including ham and eggs, lots of fresh fruit options, cereal, croissants, etc. 3. We had a suite on the 6th floor with a large outdoor private balcony with a nice local view 4. Quiet, 5. Best wifi we've had in Spain fast, efficient 6. The price is about half of the Ritz though certainly this is no Ritz. 7. We like to walk and this worked well for us. Never used a taxi or subway in transiting to all the major attractions. We found Madrid to be safe to walk around during the day and we walked 7-10 miles daily and as I mentioned this particular area is safe to walk at night and has many great restaurant options.
What we weren't so enthralled about. 1. The fitness center is a few bocks away, 2. Too few chairs in our suite We ended up fringing in two chars from the balcony.

Room Tip: We liked the 6 floor suite we had. There's two suites on that floor. More expensive but it giv...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ron p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio_Alastuey, Area Guest Experience Manager - EMEA at Hotel One Shot Luchana 22, responded to this review, 15 October 2013
Morning Ron!
Thank you so much for your recent visit to Innside Madrid Luchana, It is great to know you enjoyed your stay with us!!
I am sharing your review with my colleagues, will love to read it.
Concerning your suggestion we are planning to open the Gym at Luchana very soon, we are finalizing some works there. We will open it at the same time that our 22nd Club, A lounge terrace at the rooftop to enjoy the sunsets of the city by discovering the secrets blends of our cocktail menus!
Also we took in consideration your remarks regarding the furniture at your room terrace to improve it as soon as possible.

Once again thank you so much for your last visit and for sharing your experience!!
We are expecting to welcome you soon!!!
See you Innside
Ignacio Alastuey
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Liss, United Kingdom
Level Contributor
121 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 13 October 2013

Innside Luchana was all we expected and more! The reviews on TA gave it high expectations and it met all those!

Location is very good, brilliant for us, who like to escape the hustle and bustle of the city, but on the other hand not to far out to travel in to be in the centre of it all. Metro station Bilbao is right under the hotel, but don't let this put you off, as you can't hear a thing in your room. However, we had a slight mishap upon exiting the metro station on our first journey back. Ensure to follow signs when getting off the metro towards Luchana and Trafalger and not the other way. This will bring you right outside the hotel.

Check in was efficient and friendly. Yolanda was very kind to us during our stay and always greeted us with a nice smile. Sunday night in Madrid and we found out not many restaurants open, but Yolanda found us a great place about 10 mins walk from the hotel, which is just what we were after. Every other member of staff encountered were also friendly.

Our room was front facing, but as many other reviewers said, although you can hear some noise from the road, mainly in the bathroom and not the bedroom, it didn't bother us in the slightest. My partner is a very light sleeper and can usually hear everything, but didn't complain once! The room itself is big, massive king bed, very clean, has a/c, safe, free wifi, oh and the free mini bar with soft drinks, was a nice touch. Bathroom very clean and big with a nice walk in shower, which although had dual capabilities, was very easy to use and free toiletries. The only slight issue I had with the room was not great light to put on make up.

Breakfast was nice. Good choices, no hot food, but the girls would happily toast the bread for you if need be. It was plenty for us.

We caught a taxi from the Atocha train station to the hotel upon our arrival and cost for this was €10. We caught a taxi back to the airport on our return journey, which the hotel organised for us and this was €32, including luggage.

All in all lovely hotel, very modern, new and clean and highly recommended. For us it was just perfect and what we were after.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Storm72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio_Alastuey, Area Guest Experience Manager - EMEA at Hotel One Shot Luchana 22, responded to this review, 15 October 2013
Morning Storm72!!!

It’s great to know you had such a good experience at Madrid with us!! Furthermore to know you liked the hotels facilities, just like the amenities we offer, we will have a look with the maintenance team in the Bathroom lighting to see if we can improve it!.

I am sharing your comments with Yolanda, will love to read it.

We are expecting to welcome you in your next Trip to Madrid!!! Do not hesitate to try our other twin properties Innside Genova 3 minutes walking from Luchana and opening this year Innside Madrid Suecia close to Círciulo de Bellas Artes, a Hotel with lot of history!


See you Innside

Ignacio Alastuey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel One Shot Luchana 22

Property: Hotel One Shot Luchana 22
Address: Calle Luchana 22, 28010 Madrid, Spain (Formerly Innside Madrid Luchana)
Region: Spain > Community of Madrid > Madrid > Chamberi
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #68 of 436 Hotels in Madrid
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel One Shot Luchana 22 4*
Number of rooms: 42
Official Description (provided by the hotel):
he hotel is located in the historic Palacio de Luchana, built in 1915 by the architect Jesús Carrasco-Muñoz Encina, in the heart of the genunie district of Chamberi, next to the unique Plaza de Olavide and just a few steps from the popular Fuencarral street. The location is great for both visiting the trendiest areas of the city as are the neighborhoods of Justicia, Chueca and Malasaña, or the business area of Castellana and Plaza de Colón. From Bilbao metro station, located right at the hotel’s entrance, in 5 minutes you can reach Gran Via and Puerta del Sol. It also communicates directly to the main railway stations Atocha and Chamartín. One Shot Luchana 22 is a 4-star boutique hotel that blends its elegant neoclassical façade with the selected and contemporary design of its 43 rooms. All the rooms are exterior and they are equipped with a large rain shower and extra-comfort high profile mattress. These One Shot Hotels’ common facilities, along with authentic traditional glazed balconies, Premium rooms with original rounded layout and large windows, exclusive Grand Suite with private terrace on the top floor or the casual restaurant Tôpic Luchana, make this hotel a unique place to enjoy Madrid. ... more   less 
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