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“Excellent”

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Hotel One Shot Luchana 22
Ranked #71 of 436 Hotels in Madrid
Certificate of Excellence
Santander, Spain
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent”
Reviewed 8 January 2014

I am used to travel to Madrid because of my job and this hotel is amazing. It's well located, rooms are quiet and also breakfast is included and it's a good quality breakfast. Excellent reception service and restaurant service.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rodrigo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaFierros, Rooms Division Manager at Hotel One Shot Luchana 22, responded to this review, 8 January 2014
Dear RodrigoG,

Thanks you for using Tripadvisor to share your opinion about Innside Madrid Luchana

In Innside, our aim is to exceed our guests´s expectations and we are very grateful to hear you enjoy the hotel and the service

Looking forward to wellcoming you back

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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675 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Prestwick
Level 5 Contributor
66 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 7 January 2014

We recently stayed here over new years for 5 nights and had a great time. The hotel is in an ideal location.....about 10ft away from the entrance to the tube which takes 3 stops to get to the centre. The staff were very helpful and friendly and the rooms are newly refurbished. I would definitely stay here again.

Only minor downside was the bar/restaurant, which was good quality, wasn't open as late as many other places.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank arusse23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaFierros, Rooms Division Manager at Hotel One Shot Luchana 22, responded to this review, 8 January 2014
Dear arusse23,

Thanks for your comments and for using Tripadvisor

It is nice to read you had a great stay at Innside Madrid Luchana and you enjoy its emblematic location

We hope to wellcome back soon!!

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
uk
Level 6 Contributor
265 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 7 January 2014

Stayed for 5 nights in between Christmas and new year.
Very unhelpful receptionist on check in - took a phone call from someone during the process and swapped out our double for a twin. I caught her making the change on the computer and challenged the room number and configuration. Reluctantly she relented and finally gave us our double room. The Room was exceptionally small. the bed was nice as was the shower. We didn't take our cat on holiday but we couldn't swing her around the room anyway. Probably this was our penalty for insisting on a double. sheets were not changed during our stay, toiletries were not replenished, similarly the complimentary soft drinks were not always replenished to full stock and one day the drinking glasses were not cleaned.
all in all it had all the trappings of a 4 star but did not deliver for me. Upon check out we were charged for a breakfast we did not take - so again a disagreement and reluctant amendment to remove this from our bill.
Would I recommend it - no, there must be many better and I am surprised this is ranked so high and used that as the basis for my decision to book here. It's mediocre at best.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sandra999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaFierros, Rooms Division Manager at Hotel One Shot Luchana 22, responded to this review, 8 January 2014
Dear Sandra999,

Thanks you for sharing your opinion on Tripadvisor

We are deeply sorry about the incidencies ocurred during your last stay.

We are checking again the procedures so that does not happen in the future. Comments like yours make us keep working to exceed our guests´s expectations

We hope to see you back at Innside Madrid

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falls Church, Virginia
Level 4 Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 January 2014

So, checking into this hotel.. all was remotely well other than the fact that the front desk attendant offered to upgrade us to a suite IF we paid 55 euros additional and then negotiated it to IF we spent 20 Euros a day on breakfast which was only from 8-10 AM... Anyway, we obliged, although we should not have.. Walked into the suite to find that the room was VERY cold. Waited for the heat to come on, it didn't, called downstairs, lady said she would turn it on, but it never came on. Ultimately we did not have heat on for 6 hours, unacceptable.. Additionally, we found that the doors were not closing properly, meaning that after housekeeping left the door remained open, this obviously was unacceptable. After some arguments over getting switched out to a different room and stating we no longer wanted a suite or breakfast we did get switched into another suite, although this one unfortunately had the smell of a septic tank stinking up the bathroom. Long story short, I wouldn't stay here again and wouldn't recommend it to you either.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank incumeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaFierros, Rooms Division Manager at Hotel One Shot Luchana 22, responded to this review, 4 January 2014
Dear Incumeg,

Thanks for taken a few minutes to share your opinion on Tripadvisor about service at Innside Madrid Luchana

We are really sorry for not having reached your expectations this time in service and Room infrastructure. At Innside, our aim is to exceed the guest's expectations and we are very sorry when we do not get it, as I can see it was your case.

We have already take note of all your comments and I hope to be able to wellcome you back soon at Innside Madrid!!

Do not forget to check our other to properties in Madrid, Madrid Suecia and Madrid Genova!!

Looking forward to wellcoming you back!

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale
Level 5 Contributor
54 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 1 January 2014 via mobile

Just finished a trip to this beautiful hotel. It is chic and stylish, and on the smaller side, more of a boutique hotel. Rooms were nice and clean, a bit on the small side, but comfortable. The reception desk did not really speak English well, but were always polite and helpful. One thing to remember in Madrid, most restaurants do not open before 8pm so make sure that you have a late lunch, or you will be hungry by the time dinner comes.

Stayed December 2013, travelled with family
Helpful?
Thank sircaralot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaFierros, Rooms Division Manager at Hotel One Shot Luchana 22, responded to this review, 4 January 2014
Dear Sircaralot,

Thanks for sharing your nice comments about Innside Madrid Luchana on Tripadvisor

It’s great to hear you love the line of the Hotel as is the newest brand of Meliá Hotels International and the area

Do not hesitate to discover the others Innside hotels in Madrid; Innside Madrid Genova, near Alonso Martinez square and Innside Madrid Suecia, openned in december 2013, located next to the Círculo de Bellas Artes, between Paseo del Prado and Gran Via, a really great location in Madrid with the style

We hope to wellcome you soon!!

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
274 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed 1 January 2014

We spent a week here over Christmas 2013. The hotel is quite new and somewhat quirkily furnished, with a very minimalist, almost Spartan feel to it. There is no real seating area in the reception, which makes it look rather unwelcoming. There is a dining area which can be used as a seating area all day. The rooms are modern, well appointed, but also somewhat spartan. All pale wood floors, not a carpet or a picture in sight. Bathrooms well designed and with all modern comforts. The staff are very friendly, but at times I felt the service was not quite what it should be: breakfast tables not promptly cleared in spite of demand, face cloths and half used soap taken away in the bedrooms and not replaced. But these are minor quibbles. The hotel is very well located right by the Bilbao Metro station. Our room was very quiet despite being on the second floor and facing a busy street. Breakfasts are excellent. We would be happy to return, and will do so.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Buffshot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaFierros, Rooms Division Manager at Hotel One Shot Luchana 22, responded to this review, 4 January 2014
Dear Buffshot,

Thanks for sharing your opinion about the service of Innside Madrid Luchana on Tripadvisor

It is nice to hear that you enjoyed your stay with us and the breakfast

Do not forget to check the others two Innside in Madrid, Madrid Genova, located at Alonso Martinez Square or Madrid Suecia, just openned in December 2013, near to Gran Via

We hope to see you very soon at any property!!

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
Reviewed 26 December 2013

I stayed just one night in this hotel for business purposes and it was a great experience. Good location (10 min walk from the city center), quiet neighborhood, good breakfast and superior service by the employees. Would surely recommend it to others.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lieven C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MariaFierros, Rooms Division Manager at Hotel One Shot Luchana 22, responded to this review, 4 January 2014
Dear Lieven C,

Thanks for your nice comments and for sharing them on Tripadvisor

We are very glad to hear that you enjoy with the service, facilities and location of the Innside Madrid Luchana

We invite you to discover our two others properties in Madrid, Innside Madrid Genova, located at Alonso MArtinez square or Innside Madrid Suecia, openned in December 2013, near Gran via street.

We hope to wellcome you soon at Innside Madrid!!

Do not forget to follow us in our Facebook!

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel One Shot Luchana 22

Property: Hotel One Shot Luchana 22
Address: Calle Luchana 22, 28010 Madrid, Spain (Formerly Innside Madrid Luchana)
Region: Spain > Community of Madrid > Madrid > Chamberi
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #71 of 436 Hotels in Madrid
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel One Shot Luchana 22 4*
Number of rooms: 42
Official Description (provided by the hotel):
he hotel is located in the historic Palacio de Luchana, built in 1915 by the architect Jesús Carrasco-Muñoz Encina, in the heart of the genunie district of Chamberi, next to the unique Plaza de Olavide and just a few steps from the popular Fuencarral street. The location is great for both visiting the trendiest areas of the city as are the neighborhoods of Justicia, Chueca and Malasaña, or the business area of Castellana and Plaza de Colón. From Bilbao metro station, located right at the hotel’s entrance, in 5 minutes you can reach Gran Via and Puerta del Sol. It also communicates directly to the main railway stations Atocha and Chamartín. One Shot Luchana 22 is a 4-star boutique hotel that blends its elegant neoclassical façade with the selected and contemporary design of its 43 rooms. All the rooms are exterior and they are equipped with a large rain shower and extra-comfort high profile mattress. These One Shot Hotels’ common facilities, along with authentic traditional glazed balconies, Premium rooms with original rounded layout and large windows, exclusive Grand Suite with private terrace on the top floor or the casual restaurant Tôpic Luchana, make this hotel a unique place to enjoy Madrid. ... more   less 
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