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“A beautiful surprise!”

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Hotel Sardinero Madrid
Ranked #83 of 437 Hotels in Madrid
Certificate of Excellence
Reviewed 29 October 2013

We had booked to stay in another sister hotel down the road from INNSIDE Madrid Genova, in August. However, when we arrived the hotel was closed for refurbishments. The staff were very accommidating and moved us to this hotel, giving us an upgrade for the inconvenience.
All I can say is "excellent"! The staff on reception were very friendly, our room was beautiful and we were able to walk or take the metro to all of the city sites.
Thank you for making our holiday so enjoyable!

  • Stayed: August 2013
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1  Thank Lucwill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio_Alastuey, Area Guest Experience Manager - EMEA at Hotel Sardinero Madrid, responded to this reviewResponded 19 November 2013

Dear Lucwill,
Thank you so much for sharing your Experience at Innside Genova on Trip Advisor.
It’s a pleasure to read you enjoyed your stay with us. We are expecting to welcome you soon in Madrid. We reopened Innside Madrid Luchana, and this December is coming Innside Madrid Suecia. Do not miss them!!
See you Innside

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228 - 234 of 727 reviews

Reviewed 25 October 2013

The hotel is well positioned between the old city and business centers, and though next to a busy plaza is noise-free inside.
The rooms are decent in size but with little amendments. Not even a working desk, no coffee utensils, though you get complementary soft drinks. I also failed to find an iron or even laundry bag. Though a few rooms are slated for smokers, ashtrays are scarce. Lastly, the closet has a curious tapering shape, hardly deep enough to hang suites and no drawers in sight.
The staff is polite and professional and the service is good, including the optional 10 Euro breakfast.
Altogether, the stay was decent, but the comfort zone was marred by the many small deficiencies mentioned. If the location and price suites you, it's is a decent choice, but don't go out of your way to stay there,

Room Tip: Rooms not fronting the plaza are better
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  • Stayed: October 2013, travelled on business
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3  Thank Amit M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio_Alastuey, Area Guest Experience Manager - EMEA at Hotel Sardinero Madrid, responded to this reviewResponded 28 October 2013

Dear Amit,.

Thank you so much for your recent stay at Innside Luchana, and also for sharing your experience on Trip Advisor.

We are really sorry for not having reached your expectation during your last saty

Please do not hesitate to ask our reception in your next visit for anything you may need, for example we have iron facilities in the majority of the rooms, just in those with limit space in the closet we left it under request.

Regarding the other comments I will share with my colleagues to see which one can be implemented on the Hotel.

Looking forward to welcoming you again at Innside Genova

See you Innside

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Reviewed 23 October 2013

Perfect hotel for being in the centre of things but away from the hustle and bustle. Fab transport links into the city but easily walkable. Very stylish hotel and lovely staff. Would definitely return.

Room Tip: We had a city view (401) and it was lovely, shutters to block the light out.
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  • Stayed: October 2013, travelled as a couple
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Thank Melanie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio_Alastuey, Area Guest Experience Manager - EMEA at Hotel Sardinero Madrid, responded to this reviewResponded 28 October 2013

Hello Melani,

Thank you for your post on Trip Advisors and also for your recent Stay at Innside Madrid Genova, we love to read you liked our facilities!!
Please do not miss our other Innside properties in the main cities of Germany! And more destinations coming soon!!!

We are expecting to welcome you soon

See you Innside!!

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Reviewed 16 October 2013

We stayed for 3 nights taking advantage of a special offer (one free night).
We stayed at a premium city view room (210). The room was great, clean, with two large windows overlooking the street. We really enjoyed it. The hotel was in general well designed and the location was perfect for us (very close to our favorite neighborhoods, Malasana, Cheaca and Salamanga).
The breakfast was above average but I cannot say the same for the breakfast room. It was located in the basement at the vacant inner space of the building and, although the idea to take advantage of this space was good, it wasn’t not well implemented. It lacks of some decorative touches to make it better (they could hang some artworks from the top of the atrium to make it more beautiful and better defined). The room was unpleasantly chilly.
Within the hotel there is also “The library”, an all-day lounge which is a great space which unfortunately is not fully utilized (usually empty). It would be much better if they used this space to serve breakfast.
Madrid offers a big selection of great hotels in affordable prices. The room cost us 135 per night (special deal) but I don’t think I would have paid more than 160,00 in normal circumstances.
But I have to repeat that the room was really great.

Room Tip: Better to ask for a room at the side of plaza Santa Barbara
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  • Stayed: October 2013, travelled with friends
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1  Thank happy_kampy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio_Alastuey, Area Guest Experience Manager - EMEA at Hotel Sardinero Madrid, responded to this reviewResponded 28 October 2013

Hi Happy_Kampy
Thanks so much for your recent stay at Innside Madrid Genova, moreover for your review on Trip Advisor. It’s great to hear you liked our room facilities.

Concerning the Breakfast Room, I am taking all your suggestion for further plans of improvements. As we did in other areas, making changes as result of our guests comments. I would like to let you know that we are planning a PR plan to enhance the Library outlet for 2014, by introducing new menus and activities!

We hope to welcome you again at Innside Genova, and you can experience the changes we introduce.

Thanks again

See you Innside!!

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Reviewed 2 October 2013

Booked here by chance, well worth it. As other reviewers said, not exactly downtown Madrid, but an easy drive from the airport and only 10-15 minute stroll through quiet and interesting streets to Plaza Mayor etc.

Staff extremely friendly, couldn't do enough for us. Parking close by (underground and not cheap, but hey it's a Capital city, so what do you expect!) and when you come out there are lots of good tapas bars etc to choose from.

Hotel only opened in January 2013, so everything fresh and clean, but even so, would definitely recommend it to anyone visiting Madrid.

Room was superb, dual aspect and clean, spacious well equipped with all the things that you need for a comfortable and enjoyable stay.

Room Tip: Go for a city view. Corner rooms are large and sunny well worth the extra cost.
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  • Stayed: August 2013, travelled as a couple
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Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio_Alastuey, Area Guest Experience Manager - EMEA at Hotel Sardinero Madrid, responded to this reviewResponded 3 October 2013

Ciao Mike,

Thank you so much for your recent visit to the city!! It has been a pleasure to host you in Innside Genova,
I am extending your compliments to all our colleagues, who will delighted to read it. We are glad to read you enjoyed the location as well as the Rooms.

Please do not hesitate to visit our other properties in Madrid in your next visit, Innside Suecia, next to Museo del Prado, Opening soon!!!!

See you Innisde

Ignacio Alastuey

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Reviewed 1 October 2013

Well furnished, perfectly equipped and silent (even those that face the street) rooms; excellent location; staff always helpful and professional; breakfast plentiful and of good quality. I really enjoyed this hotel for the attention to detail, for the atmosphere, friendly and elegant at the same time, without excesses. Recommended!

  • Stayed: September 2013, travelled as a couple
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Thank Francesco B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio_Alastuey, Area Guest Experience Manager - EMEA at Hotel Sardinero Madrid, responded to this reviewResponded 3 October 2013

Ciao Francesco,

Thank you so much for sharing your Experience on Trip Advisor, It’s great to read you had a perfect stay with us, moreover you liked this new brand Innside by Meliá, “A new Style of Business”.
Do not miss to visit our other properties in the main cities of Germany (Dusseldorf, Berlin, Munich….)

Once again we thank you for your recent visit and we hope to welcome you soon.

See you Innside,

Ignacio Alastuey

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Reviewed 1 October 2013

Hotel: this hotel is located not really in the city center, but few stops from city center by metro. When we came and started to take our bags from taxi the receptionist came out from hotel and asked if we came to the hotel. He helped us with bags and was really pleasant person.
We needed to wait for our room, but they have a good bar and nice terrace.
Room service: very good food and service.
Our check out was also fast and had no problem.
The only thing hotel has stairs and with baby it was a bit complicated.

  • Stayed: September 2013, travelled with family
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Thank Kathy Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio_Alastuey, Area Guest Experience Manager - EMEA at Hotel Sardinero Madrid, responded to this reviewResponded 3 October 2013

Morning Kathy,

Thank so much for posting your experience at our Innside Madrid Genova. It’s great to read you liked our personal service and also the hotel

We hope to have the chance to welcome you soon at Innside Madrid Genova or at any other property of the Innside Brand, currently in Madrid and Germany, but more destinations coming soon.!!!!

Best regards,
Ignacio Alastuey

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Additional Information about Hotel Sardinero Madrid

Address: Plaza Alonso Martinez 3, 28004 Madrid, Spain (Formerly INNSIDE Madrid Genova)
Region: Spain > Community of Madrid > Madrid > Chamberi
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #83 of 437 Hotels in Madrid
Price Range: £91 - £210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Sardinero Madrid 4*
Number of rooms: 63
Official Description (provided by the hotel):
Hotel Sardinero Madrid is located in Génova street, in the heart of Madrid. Its privileged location, close to the main business, shopping (Milla de Oro – Golden Mile), cultural and leisure areas (Calle Fuencarral) makes it the best option for guests from all over the world visiting Madrid looking for an unforgettable stay with personalized service and superb facilities. ... more   less 
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