We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hotel-in-a-box”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Hotel Sardinero Madrid
Ranked #83 of 436 Hotels in Madrid
Certificate of Excellence
mallorca
Level Contributor
181 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
“Hotel-in-a-box”
Reviewed 15 November 2013

Deeply ordinary, frankly. No character whatsoever, and my suspicion is that this is yet another hotel run by accountants. Here's a symptom: they don't have porters. So if you have luggage, you have to struggle it from the taxi, and up the marble staircase in reception. This of course saves a salary-cost. But if they thought a bit, in a country with 27% unemployment, it would be easy to give the position to a smart, good-looking young guy who would work as an 'autonomo' for tips alone. An average week would earn him €200, and if he worked at it, 400 or more. (The problem is that the Government will pay you €450 a month NOT to go to work, but still...)
OK, so much for stairs and luggage. Rooms are tiny, and look prefabricated. Furniture is Ikea+ with electronic gadgets to give the illusion of quality.
Staff are polite but understandably unenthusiastic, knowing that in fact they're working in an overpriced Holiday Inn.
On the plus side, the Metro stop is outside the front door. And there are nice tea-shops and a great burger-joint close by.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank godfatherMallorca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio_Alastuey, Area Guest Experience Manager - EMEA at Hotel Sardinero Madrid, responded to this review, 19 November 2013
Hi Goodfather Mallorca,

First of all thank you for choosing us in your last stay in Madrid.

We are really sorry for not having reached your expectations this time in service and Room infrastructure. As per brand we do not offer such services as porters, bellboys (even though our reception team is more than welcome to give assistance with the luggage)….

Please do not hesitate to visit our premium brands, such as Gran Meliá, which applies better to a luxury service. Close to Innside Genova, it’s our well-known ”Gran Meliá Fenix”, which offer their exclusive “RedGlove Service” called “Timeless luxury with an avant garde flair”. We are pretty sure this brand will exceed much better your expectations.

We hope to have the chance to host you again.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

714 reviews from our community

Traveller rating
    347
    279
    56
    20
    12
See reviews for
79
325
44
185
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Minneapolis, Minnesota
Level Contributor
140 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 13 November 2013

Stayed here after the Innside Luchana and Parador in Avila... we enjoyed them all very much! Both the Innside Luchana and the Genova hotels are very typical European in neo-modern decor paired with traditional European styling including marble floors and stain glass windows. The rooms are small as is typical for this area, but we wished for the true European experience as opposed to a large scale hotel. The front desk folks here were marvelous, we especially enjoyed those in the evening. We very much liked the breakfast and though 10 euros, we found it a nice way to start the day...it was a bit repetitive, but we enjoyed it nonetheless. One of the reasons I booked this hotel was the high reviews, European decor, and too, that it had an exercise room. Although small (treadmill; bike; eliptical), it served my needs. The eliptical needs to be serviced but functions adequately and bike in good running condition. The treadmill is sufficient for walking and light running but not built for heavy running. The location is fabulous as the metro is right out the door. ... Enjoy! :)

Room Tip: Rooms were great as they are quiet with double panes and doors that slide in front of the windows to...
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank souldancer2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio_Alastuey, Area Guest Experience Manager - EMEA at Hotel Sardinero Madrid, responded to this review, 19 November 2013
Hi Souldance,

Thank you so much for choosing Innside Genova & Innside Luchana for your trip around Europe!
It’s great to read you liked our property and you enjoyed your stay with us.
I am sharing your comments with my colleagues who will be delighted to read it.

We take note about your comments of the Gym for further improvement plans.

Looking forward to welcoming you soon in Madrid or in other Innside properties, more destinations coming shortly.

See you Innside!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 November 2013

Lovely hotel, very nicely refurbished with well appointed room overlooking Plaza Alonso Martinez. I was worried it would be noisy with it being on a busy road, but very quiet. All of the staff were very friendly and helpful. Loved relaxing on the roof terrace in the afternoon and had this to ourselves most days
Lots of good bars and restaurants nearby and very easy to get in to main tourist area - either walk or the bus round the corner takes you to the street the Palace is on.
Would definitely stay here again.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maz22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio_Alastuey, Area Guest Experience Manager - EMEA at Hotel Sardinero Madrid, responded to this review, 19 November 2013
Morning Mazz,

Thank you for your last visit to the Innside Madrid Genova, also for sharing your experience on Trip Advisor.

It’s a pleasure to know you had a great experience with us, do not hesitate to enroll in Melia Reward program and get advantages in your next stay in all Melia Hotels International Portafolio.

Looking forward to welcoming you soon.

See you Innside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 November 2013

This hotel is absolutely stunning! Everything is up to a very high standard from the cleaning to customer service from staff. The hotel is suitable for couples, business or small families. we loved our stay at this hotel and would definitely come back. It is also situated in the heart of Madrid and therefore the main sights is of walking distance, or available by catching the metro, which is very cheap. The airport was only 40 mins away with the metro.

To eat, there is a place called Bombay..... restaurant near Anton Martin station. The food was delicious, Indian.

Room Tip: Choose city view, room 106!
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Almz11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio_Alastuey, Area Guest Experience Manager - EMEA at Hotel Sardinero Madrid, responded to this review, 19 November 2013
Hi Almz,

Thank you so much for sharing your Experience at Innside Genova on Trip Advisor.
It’s a pleasure to read you enjoyed your stay with us. We have extend our bar menu on the Library, we hope you can enjoy our tapas in your next stay!!

Looking forward to welcoming you soon.

See you Innside!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 November 2013

Really nice hotel, well located, not far from the center and from the museums, parks, ... .
Room and bathroom are beautifull. Even if we were on the street side, the room was quite.
We spent 3 excellent days. We plan to come back in Madrid within a few month and we will select the same hotel.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jean-Luc R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio_Alastuey, Area Guest Experience Manager - EMEA at Hotel Sardinero Madrid, responded to this review, 19 November 2013
Morning Jean-Luc

Thank you so much for choosing Innside Genova for your last stay in Madrid!
It’s great to read you liked our property and you enjoyed your stay with us.
Will be a pleasure to welcome you soon!!, also do not hesoitate to discover our other properties in Madrid Innside Madrid Luchana, and this December is opening Innside Madrid Suecia next to the Circulo de Bellas Artes.

See you Innside!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 November 2013

This was our first visit to Madrid and we surely picked the right hotel to get the atmosphere of this wonderful city. The staff were so friendly and that was our experience of all the people we came in touch with over our stay in Madrid.The location was perfect for us in that we could walk to all the sights and galleries.The accommodation was of high standard and spotlessly clean with a very good breakfast.

Room Tip: There is a lovely sun terrace that we didn't find till our final evening. It's worth checkin...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BurkeCarmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio_Alastuey, Area Guest Experience Manager - EMEA at Hotel Sardinero Madrid, responded to this review, 19 November 2013
Hi Burke,
Thank you so much for sharing your Experience at Innside Genova on Trip Advisor.
It’s a pleasure to read you enjoyed this first visit to the city!! We hope to see you in the near future, Madrid has much more to be discover and our colleagues will be more than great full to give some tips more about the city.

See you Innside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 October 2013

We had booked to stay in another sister hotel down the road from INNSIDE Madrid Genova, in August. However, when we arrived the hotel was closed for refurbishments. The staff were very accommidating and moved us to this hotel, giving us an upgrade for the inconvenience.
All I can say is "excellent"! The staff on reception were very friendly, our room was beautiful and we were able to walk or take the metro to all of the city sites.
Thank you for making our holiday so enjoyable!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lucwill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ignacio_Alastuey, Area Guest Experience Manager - EMEA at Hotel Sardinero Madrid, responded to this review, 19 November 2013
Dear Lucwill,
Thank you so much for sharing your Experience at Innside Genova on Trip Advisor.
It’s a pleasure to read you enjoyed your stay with us. We are expecting to welcome you soon in Madrid. We reopened Innside Madrid Luchana, and this December is coming Innside Madrid Suecia. Do not miss them!!
See you Innside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Madrid hotels
Chamberi
Hotel One Shot Luchana 22
Hotel One Shot Luchana 22
#70 of 436 in Madrid
659 reviews
Chamberi
NH Alonso Martinez
NH Alonso Martinez
#71 of 436 in Madrid
845 reviews
Chueca
Petit Palace Santa Barbara
Show Prices
Show Prices
Show Prices
Chamberi
Gran Versalles Hotel
Gran Versalles Hotel
#146 of 436 in Madrid
894 reviews
Barrio de Salamanca
NH Collection Madrid Colon
Show Prices
Show Prices
Show Prices

Been to Hotel Sardinero Madrid? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Sardinero Madrid

Property: Hotel Sardinero Madrid
Address: Plaza Alonso Martinez 3, 28004 Madrid, Spain (Formerly INNSIDE Madrid Genova)
Phone Number:
Region: Spain > Community of Madrid > Madrid > Chamberi
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #83 of 436 Hotels in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Sardinero Madrid 4*
Number of rooms: 63
Official Description (provided by the hotel):
Hotel Sardinero Madrid is located in Génova street, in the heart of Madrid. Its privileged location, close to the main business, shopping (Milla de Oro – Golden Mile), cultural and leisure areas (Calle Fuencarral) makes it the best option for guests from all over the world visiting Madrid looking for an unforgettable stay with personalized service and superb facilities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Odigeo, Ebookers, Traveltool, S.L.U., HotelQuickly and Cancelon so you can book your Hotel Sardinero Madrid reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing