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“Old Building has plumbing issues”

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Only YOU Boutique Hotel Madrid
Ranked #4 of 436 Hotels in Madrid
Certificate of Excellence
Stamford, Connecticut
Level 5 Contributor
74 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Old Building has plumbing issues”
Reviewed 12 December 2013

Traveled to Madrid with Business Colleague. Stayed for 5 nights. Each of us had to be moved form our original rooms. Old buildings that are decorated very nicely but underneath it is still an old building. I had water stream down my walls from the shower in the room above. I would not recommend this hotel

  • Stayed December 2013, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
4 Thank RickBlane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayre Hoteles A, Guest Relations Manager at Only YOU Boutique Hotel Madrid, responded to this review, 13 December 2013
Dear Mr RickBlane,

The team would like to thank you for taking the time and effort to write this review.

It is with regret that the team had to move you to another room due to the issue you experienced. In order to fix that it, our Engineering team had to go inside the room to carry out some works, reason why the Welcome Desk team offered you a new room for the rest of your stay. We are happy to announced you that the issue was fixed the very next morning. The building has been perfectly remodeled and refurbished.

We would like to apologise for the inconvinience this may have caused you.

Should you be back in Madrid anytime soon, we would like you to see you again in the Only YOU Hotel & Lounge!

Kind regards,

Guest Relations Manager
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mallorca
Level 6 Contributor
182 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
Reviewed 7 December 2013

Brilliantly designed, artfully decorated, with unfailingly charming and helpful staff (particularly Dan, the giant doorman/porter/resident comedian!). There's not much I can add to the other enthusiastic reviews, other than to say this is going to be my new Madrid base.

Room Tip: We had a junior suite away from the street. It was lovely.
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  • Stayed December 2013, travelled as a couple
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Helpful?
Thank godfatherMallorca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayre Hoteles A, Guest Relations Manager at Only YOU Boutique Hotel Madrid, responded to this review, 10 December 2013
Dear godfatherMallorca,

Thank you very much for your lovely comments about how brilliantly designed and artfully decorated the Only YOU Hotel & Lounge is.

For us, to deliver a personalisized customer service is a must! We are so glad you happened to meet Dan, he is just great!

Should you be back in Madrid anytime soon, please do not hesitate to give us a call!

Kind Regards,

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level 3 Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 November 2013

Great, great, great hotel.

The location is awesome - Chueca is lively without being rowdy, with loads of authentic places (ie not Starbucks!) to eat, drink and shop, and the hotel is about 2 minutes from the Chueca Metro station. Really convenient and a great district.

But - the hotel itself - it's absolutely stunning. Everywhere from the lobby & the lounge to the breakfast room & cocktail bar is amazingly well designed, stylish and sumptuous. I I have to admit that I haven't usually put hotel design highest on my list of priorities, but Only You has changed that and just made me smile over and over again! The rooms aren't massive, but aren't any smaller than other comparable hotels; they are, however, gorgeously furnished, very stylish, and with excellent facilities and amenities. We went in November 2013, and everything felt new, well thought out, cared for and extremely clean.

The staff are excellent & extremely helpful, nothing is too much trouble; breakfast was beautiful and service slick. The bar was also very cool in the evening, with a good number of oh-so-stylish Madrilenos visiting & making a fantastic atmosphere and an easy choice for absolutely amazing cocktails. My only gripe is that the bar tempted us to just stay there all night, instead of going out!!

I would stay again at Hotel OnlyYou at the drop of a hat - it is an absolute gem, the designers / staff deserve congratulating and I can't recommend it enough.

  • Stayed November 2013, travelled as a couple
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Helpful?
1 Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayre Hoteles A, Guest Relations Manager at Only YOU Boutique Hotel Madrid, responded to this review, 3 December 2013
Good afternoon Mr Richard P,

Our team is flattered with your lovely comments about the Only YOU Hotel & Lounge, especially we love what you mentioned about our designed and stylish hotel. But also what you just said about our staff made us very happy because at the Only YOU Hotel we believe in create memorable experiences beyond mere accommodation.

Please, should you be back in Madrid any time soon, do not hesitate to visit us and say hi!

Kind regards,

Guest Relations Manager
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London, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 November 2013

To say we want to stay for longer would be an understatement. This hotel is amazing in its design, cleanliness and facilities. Better than all of this is the friendly, polite and extremely helpful staff. The team here were always smiling and ready and willing to offer help. Breakfast was superb, the quality and choice was better than any other hotel. The really nice thing about breakfast was it was table service and buffet style. A real luxury to be served at the table fresh chilled good quality food. Great location in a beautiful city....

  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Shaun_l0nd0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayre Hoteles A, Guest Relations Manager at Only YOU Boutique Hotel Madrid, responded to this review, 3 December 2013
Good afternoon Mr Shaun_London,

Thank you so much for your nice comments about our “friendly, polite and extremely helpful” staff. We really appreciate your feedback!

Beside our great location, one of our treasures is our Á la Carte Breakfast from 7am in the morning until… Non stop!

Should you be back in Madrid any time soon, please do not hesitate to visit us!

Kind regards,

Guest Relations Manager
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Inverness, United Kingdom
Level 3 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 23 November 2013

My wife and I visited the hotel a few weeks after it opened. We were really looking forward to staying at the hotel after viewing its website and wonderful looking layout. On arrival we really liked the hotel ,however, we did find the room to be small and rather strangely laid out. The hotel was gorgeous but it tended to rely on looks rather than some attention to practical detail. I really did not like the glass panels on the door to the bathroom , it is still nice to have some privacy even though I was with my wife! Building work was still being arrived out on the hotel but this didn't spoil our enjoyment .
The breakfast menu was extensive but the service was very inconsistent and smacked of early teething problems and lack of restaurant management. The dining area was gorgeously furnished but was very cold. The reception staff were very nice,polite and very helpful with advice.
The hotel is excellently located for the city centre in an area that is on the way up, with evidence of other buildings bring upgraded. On our last day day we visited the small coffee shop on the corner of the street beside the hotel. It was used by local office workers etc for their morning coffee breaks. It was a brilliant place to go for spanish hospitality and tasty coffee.
The hotel bar was really nice and very reasonably priced. Overall we really liked the hotel but it was still in early days of opening and had some small details to sort out. Well done all.

  • Stayed October 2013, travelled as a couple
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Helpful?
Thank grahamr493
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayre Hoteles A, Guest Relations Manager at Only YOU Boutique Hotel Madrid, responded to this review, 3 December 2013
Good afternoon Mr Graham r,

The Only YOU crew is absolutely amazed with your review about the Only YOU Hotel & Lounge Madrid.

As you mentioned, the Only YOU Hotel is right in the middle of the action. The location is just perfect only 10 minutes walk from Puerta del Sol and 3 minutes to Gran Via.

With regards the size of our rooms, next time you stay with us we would like to recommend you one of our lovely Premium rooms or, why not, try a Junior Suite! They will leave you speechless!

Thank you again for this beautiful review!

Kind regards,

Guest Relations Manager
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Abu Dhabi, United Arab Emirates
Level 5 Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 21 November 2013

This hotel was recommended by the UK Daily Telegraph and good reviews on TA persuaded us to book. Just before travelling I met a person who was from Madrid and he laughed loud when I told him where I was staying and indeed the Rough Guide to Madrid says 'The smaller streets (where the Only You is based) are home to all matter of vice-related activities and a lively gay scene'. However it turned out to be a really great location to stay, convenient and a lot of good local bars and restaurants. This is a great hotel, lovely decor with extremely friendly and helpful staff. Our room was well appointed, but rather small. Breakfast is served al-a-carte and good, though the menu takes a bit of time to read. Our only gripe was that on 3 separate occasions we went to the lounge for a drink only to find it full of non-residents. I would stay there again.

  • Stayed November 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Jonathan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayre Hoteles A, Guest Relations Manager at Only YOU Boutique Hotel Madrid, responded to this review, 3 December 2013
Good afternoon Mr Jonathan H,

Thank you very much for your lovely comments!

At the Only YOU Hotel & Lounge we believe in create great experiences and we are very happy you enjoyed your stay with us.

As you also mentioned, the hotel location is amazing, right where everything happens here in Madrid!

Should you come back to Madrid, do not hesitate to call us and let us arrange your holidays!

Kind regards,

Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
massachusetts
Level 5 Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 21 November 2013

There is a lot to love about this boutique hotel in Madrid.

1. Location - a short walk to the Prado and other major attractions as well as lots of good restaurants.

2. Staff - We recieved warm and friendly service from reception (they scored last minute restaurant reservations for us as well as printing directions and cheerfully answering questions) to the bartender to the breakfast staff. The woman who is the hostess in the breakfast room was so pleasant, helpful and accommodating that you will want to return just to talk to her!

3. DESIGN!!! - The hotel is beautiful! Every room and every corner is interesting and fun. The designer has retained some of the beautiful old features of the building (as beautiful as the elevator is, you will want to take the stairs because the stairwell is so pretty) while adding some modern twists. The modern take on traditional blue and white china is stunning and the lounges and bar are warm and inviting. The guest rooms are modern and comfortable with many more ammenities than are usually offered at the price point for the rooms.

4. Amenities - complimentary glass of champagne, good breakfast, great bar, more than the ususual in the room - and nice toiletries and a smart TV and ipod dock.

My husband booked this hotel by chance, based on some comments on this as well as other travel websites. The name left me a bit skeptical but the location was great so we decided to take a chance. This was not your average hotel stay, not traditional but not so hip as to be edgy. The location did not disappoint, and the hotel itself was such a pleasant surprise that upon entering our guest room, we considered changing the remainder of our trip to stay longer just to enjoy the hotel. We arrived at mid-afternoon and after checking in, left to take a walk to survey the area- where to grab a bite to eat, morning coffee etc. We walked to the Prado and after a visit there, decided to find a place for tapas. Although there are plenty of places near the hotel we decided to return to rest a bit before dinner. Lured into the bar by a complimentary glass of champagne, we ordered some tapas there. We found a lively (but not rowdy) scene in the bar, and the tapas were good. Interesting music plays in the background of the hotel adding to the overall experience. We enjoyed the bar so much, we returned for a refreshment the following afternoon and were equally pleased then. The breakfast, which is made to order, was delicious - you can order almost anything you might want - omelette, traditional Spanish breakfast, croissant,etc., AND you can have it any time of day. The churros on the table were a bonus!

In short, all of our senses were stimulated in this hotel making our stay there a memorable experience. Our only fear is that it will become so popular that we will not be able to return there on our next trip to Madrid!

  • Stayed November 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank ladyweston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ayre Hoteles A, Guest Relations Manager at Only YOU Boutique Hotel Madrid, responded to this review, 3 December 2013
Good afternoon Ms Ladyweston,

What a lovely review! Thank you so much for your time and effort. We are flattered!

That is right, among some other things, our hotel stands for the four points that you just mentioned: efficient, helpful and cheerful staff; a great location; beautiful design; and surprising amenities! Well done!

Please, Ms Ladyweston should you come back to Madrid, let us arrange your holidays in the Only YOU Hotel & Lounge!

Kind regards,

Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Only YOU Boutique Hotel Madrid

Property: Only YOU Boutique Hotel Madrid
Address: Calle Barquillo 21, 28004 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Chueca
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 436 Hotels in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Only YOU Boutique Hotel Madrid 4*
Number of rooms: 125
Official Description (provided by the hotel):
Only YOU Boutique Hotel Madrid is designed for you, to make your stay in Madrid a unique experience, whether you're visiting the Spanish capital for business or pleasure. The hotel is located in the center of Madrid, on Calle Barquillo, just a few meters from Paseo de Recoletos and the Chueca neighborhood. The carefully designed interiors by Lazaro Rosa Violan complement the beauty of the building (a former Palace, dating from 19th century), giving the hotel an eccentric touch with colonial-style color. ... more   less 
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