I don't want to write a lot, as I already completed the full customer satisfaction questionnaire (sent to me by email following the stay), but in brief:
- 1 night only (business trip)
- nice new modern hotel, nice pool and terrace with excellent Madrid view (pool not tested, as it was raining), gym not tested
- bar with very good choice of Gins and Whiskeys, although rather expensive
- breakfast acceptable, but barely any hot food in the buffet (only on order for supplement fee)
- bar staff does not speak very well English (I haven't tried French or German)
- reception staff OK at check-in, but speechless at check-out when I complained about the quality of my sleep (they asked me was everything OK with your stay? - they obviously expect positive answer, but if your answer is negative, they will freeze and become speechless)
- I had really very bad sleep due to noise coming from neighboring room (I could hear their TV, conversation, music, phone ringing, FARTING etc..). They obviously didn't come for business, as they were up until 2am, then somebody called on a phone at 4am, which nobody didn't bother to pick-up for 2 minutes. I was woken up and couldn't fall asleep. I find this type of sound insulation between the rooms really very disappointing and unacceptable for a new-built hotel (even if they just refurbished an old building).
I didn't get a good rest for my meeting and I will not be coming back to Indigo (especially, when management completely ignored my wish to be contacted - expressed in the customer survey).
If this is how you value the gold members in your chain, I better stay in Crowne Plaza/Holiday Inn or in any of the Catalonia hotels next time.
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