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“It was fine but I will look for another hotel for my next visit.” 3 of 5 bubbles
Review of Iberostar Las Letras Gran Via

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Iberostar Las Letras Gran Via
Ranked #41 of 444 Hotels in Madrid
Certificate of Excellence
New York
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“It was fine but I will look for another hotel for my next visit.”
3 of 5 bubbles Reviewed 1 November 2011

Highs:
Location right near metro & a comfortable walking distance (considering you are in moderately good health) from many areas & attractions.*
(* the immediate area is a bit seedy at night & the metro down the block is in front of the McDonald's ...which we affectionately came to call, "The Hooker McDonalds." So if you are traveling with children, this may not be the best area...lest you have those "raised in a big city" type of kids who are jaded & unaffected by such scenes.)

Nice lobby / comfortable waiting area for meeting friends

Bar provided a well priced coffee/juice/sandwich (or croissant, but it was tiny) breakfast option if you wanted to stay in the hotel but not spend a lot at the restaurant.

They have a library in the basement with complimentary internet access which proved very helpful during our stay.

Lows:

The restaurant turned into a disco on Saturday night. We had an early train to catch & our room was two floors above the music & it sounded as if there was an only slightly muffled speaker in our room. Just awful. It went on until past 2:30a.m. Since there was no chance of sleeping, we used this time to pack so we could make our train the next morning.
When we called the front desk about the noise, they couldn't do anything & they didn't have a certain time when it would stop... Be a hotel or be a disco...but don't be both.

We were shorted towels & when we called to have more brought up...none were ever brought. We ended up having to go to the front desk after returning from a long day of sight seeing.

Upon check-in, the trash in the room had not been emptied from the last guests & the toiletries were half-used & not replenished.

Bed: Veeeery low to the ground & not very comfortable.

No offer of assistance to help with bags to the room.

+++++++
It was average. I will look for another hotel for my next visit to Madrid, but it was okay. Just okay.
If you come back to the hotel very late & need a soda or water or small snacks to take back to the room, there is a 24 hour convenience store just a few stores down from the hooker McDonald's.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank NYArtistGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (203)
Date | Rating
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English first
Ankara, Turkey
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 1 November 2011

de las letras offers a comfortable stay in the heart of madrid. i can describe this hotel as facsinating as madrid itself.
it is very enjoyable to stay in a historic building as such. the interior design of the hotel creates a wicked contrast with the historic heritage. the bed i slept in was ery comfortable; i felt like stealing the pilows to be honest (but sure i did not). the staff is helpful and very down to earth. rooms are clean.
its central position, proximity to metro station makes it highly accesible. if you like peace and quite, then why are you in madrid? go stay in a small german town. so as you would expect from a hotel in the hear of a city like madrid, the animated street reflects to your experience of this hotel. the noise from the street was entertaining for me. on the other hand, when i closed my windows and turned on my air condition i could sleep early when i needed to.
internet connection was fast and reception was good.
i really enjoyed the service at roof restaurant and breakfast is very sufficient.

  • Stayed August 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ahmet u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 26 October 2011

The hotel is very well situated on the busy Gran Via, within easy walking distance of the royal palace, the Prado and the shops of Puerta del Sol. The street was noisy till late on Friday and Saturday nights but much quieter other nights. Our rooms were excellent, spacious and airy, simply but stylishly furnished. The room lighting however was totally inadequate with just a couple of side lamps to provide illumination. It was impossible to read while seated in the sofa area. Also the free wifi didn't work in either bedroom, we had to hover around the staircase to get connected. The bathroom was excellent, well-lit, with a large walk-in shower. The staff were helpful, changing a room for a quieter one with better lighting. The bar, restaurant and lounge areas are obviously popular locally and were very busy at night. We didn't eat in the hotel, preferring to try the local cafes and restaurants instead, but the occasional coffees and glasses of wine we ordered in the bar were very reasonably priced (€6.70 for two glasses of white wine and a dish of crisps). I would be happy to recommend the hotel for a weekend stay in Madrid.

Room Tip: Ask for a room at the back if you need quiet in order to sleep.
See more room tips
  • Stayed October 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Aominedinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 21 October 2011

The hotel is good. Location of Las Letras is wonderful, rooms are big and clean. The main problem for me was the lack of light. It was too dark in the hotel.
The Internet was free, but very slow.
Breakfasts in the hotel were not wonderful, but not very bad.
O, I forgotten to say, if you want to sleep at night, the hotel is not for you, because it is too noisy at nights.

  • Stayed October 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tigromania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed 17 October 2011

We spent a week here, and found it ... admirable but not more than that. Perhaps my expectations were too high.
I loved the room, which was large, attractive and clean. The bathroom was perfect (bring shampoo though). We had a room at the back and with the pollution and noise of Gran Via outside, I don't think you could really cope otherwise. A beautiful view of the back streets of a gorgeous city.
But the staff was hostile to the point of outright rudeness. Even if there was a problem that was easy to fix--the card that had to be inserted in the wall for water and electricity, the cleaner leaving the balcony doors unlocked (it would have made theft easy from the street, with the hotel offering no responsibility even for the room safe), the air conditioning breaking down--the staff always reacted as if we'd done something wrong.
An earlier traveller was right. Occasionally the air conditioning vent would send in room scent and on one night, heavy cigarette smoke. Better that than the unseasonable heat, even in September, but it wasn't pleasant in the middle of the night.
The bed was very hard. Not everyone would like it, but I found it okay with an extra quilt.
The restaurant was dreadful and the computer room really inadequate. There are many small cafes just off Gran Via that have breakfast for two at 6-10 euros rather than the 38 euros the hotel charges.
It's a beautiful, clean hotel. But I would advise staying here for no more than a night or two. The location, close to the Prado and the Thyssen and a subway stop, is very good indeed.

Room Tip: Make sure you have a room at the back if you value quiet.
See more room tips
  • Stayed September 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank charlenecolbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 13 October 2011

A very pleasant surprise. Big room in European standards, very modern design but yet the type of furnitures you could have in your own home, great bathroom and facilities, best location and friendly stuff. Definitely will come back.

  • Stayed October 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TLV64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 10 October 2011

The location is excellent , we stayed for 3 nights over the weekend and walked till we dropped ! The wonderful areas of Latina, Chueca , Museum district and Retiro Park are all in easy reach with wonderful selection of cafes'bars etc all en route.
We stayed on the 4th floor of the hotel - rm 401 in the corner , great room with balcony and extremely comfortable bed ! Madrid is a 24 hour city so its not wise to sleep with the window open ! The bathroom layout is spacious and well decorated. Great lounging areas in the hotel for down time and the roof terrace was perfect for a Sunday afternoon chill out ! The staff in the hotel couldnt have been more helpful - didnt experience any of the wifi problems mentioned by previous review. Breakfast - didnt have the main restaurant breakfast, opted once for light option in the bar/ cafe area - quite good value and nice selection ! however what a great opportunity to get out and sample some of madrids bakeries / cafes ! We also went to the Mercado San Miguel - extremely busy in the day and sincerely over priced but what a lovely experience, buzz and local produce on show. We opted to return to the portuguese coffee bar at the end of the building after night out at 1am and have coffee, brandy and dessert - great end to the day !

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tiketyboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Iberostar Las Letras Gran Via

Property: Iberostar Las Letras Gran Via
Address: Calle Gran Via 11, 28013 Madrid, Spain (Formerly Hotel de las Letras)
Phone Number:
Region: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#21 Business Hotel in Madrid
#26 Family Hotel in Madrid
#33 Luxury Hotel in Madrid
#40 Romantic Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Iberostar Las Letras Gran Via 4*
Number of rooms: 109
Official Description (provided by the hotel):
The IBEROSTAR Las Letras Gran Vía is an avant-garde hotel standing on Gran Vía, Madrid. It has the character of a place for literati and seductive services that include informal haute cuisine, guestrooms with terrace whirlpool tub, parking in the area (charge applies) and fitness room, among others. Boasting an excellent location in Madrid, the IBEROSTAR Las Letras Gran Vía makes the perfect base to explore the theatres and musicals on Gran Vía, the museums of the Spanish capital and the nooks and crannies in Barrio de las Letras (Literary Quarter). Stay in a special, charming hotel on Madrid’s Gran Vía. The IBEROSTAR Las Letras Gran Vía is all ready for you. Charming hotel in Madrid: The IBEROSTAR Las Letras Gran Vía Hotel has a pleasant, alluring atmosphere, created by the historical façade of the building, the impressive coffered ceilings, the majestic staircase and the lean décor taking advantage of natural light. Guestrooms for perfect rest: The IBEROSTAR Las Letras Gran Vía Hotel has modern rooms where design is at the service of comfort for a holiday or a business stay in central Madrid. Snug beds, huge windows, whirlpool tub, terrace, and quotes on the walls given by the most outstanding writers and intellectuals. In addition, full room service until 11pm. A culinary hotel on Gran Vía. The IBEROSTAR Las Letras Gran Vía offers scrumptious dining options in a relaxed, carefree atmosphere in the heart of Madrid. The casual haute cuisine you can get at Al Trapo restaurant or Bocablo lounge bar is like a slice of Madrid in your mouth. Ático 11: Located on the seventh floor of the IBEROSTAR Las Letras Gran Vía Hotel, Ático 11 is an exclusive venue on Madrid’s Gran Vía where you can get wonderful views of the city centre’s skyline as you sip a cocktail, grab a bite and listen to DJ music (Available only during the summer season). Free premium Wi-Fi: Connect to the Internet with Iberostar. The hotel offers exclusive free premium Wi-Fi in all its facilities. A fine connection – 3.5Mb in up to 3 devices – to use during your stay. Enthusiastic and elegant event planning: The IBEROSTAR Las Letras Gran Vía has several rooms to hold events, corporate meetings, press conferences, interviews, photo shoots, wedding parties and other special celebrations. Contact the hotel’s staff if you are interested in holding your event here. Perfect base to explore Madrid: Given its extraordinary location in Madrid, the IBEROSTAR Las Letras Gran Vía invites guests to explore the main tourist sights in the city: Barrio De Las Letras, Gran Vía, world-class museums like El Prado or the Reina Sofía, theatre shows and musicals on Madrid’s main entertainment thoroughfare. Experience Madrid staying at the IBEROSTAR Las Letras Gran Vía. ... more   less 
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Also Known As:
De Las Letras Hotel
De Las Letras Madrid
Hotel De Las Letras Madrid

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