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Iberostar Las Letras
Ranked #43 of 441 Hotels in Madrid
Certificate of Excellence
Reviewed 2 February 2014

I liked las Letras, especially after I moved out of the first room I had, that smelled like someone had thrown up in the bed, with windows that didn't open, but nevertheless didn't block the noise of trash pickup at least twice in the middle of the night. (Seriously? Is it necessary to pick up trash Sunday night, at like two a.m., and then again around 430 or 5? Seems excessive, and excessively noisy.) This room was on the first floor, facing the small street at the back of the building. To the hotel's credit, as soon as I asked, they moved me to another room, on a higher floor, with windows that opened. It faced the same street, but I wasn't bothered by the noise, even with the windows open. Both rooms were about the same size, though with a slightly different layout. I like the second one, on the 4th or 5th floor, with its dramatic dark maroon walls, much better than the first, with its boring light blue. The bathroom(s) had a great shower, and full bath tub. The bed didn't make me want to live there for the rest of my life, but it was fine and comfortable. I'd definitely recommend a trip up to the bar on the roof for an afternoon drink while enjoying the great view, but take a pass on the ground floor restaurant. Not only was the food underwhelming, the service was fairly incomprehensible -- I think 5 different people served my table. Maybe confusion among this sizable team is why I nearly grew old enough to get my AARP card while waiting for someone to bring my bill... even after asking two different people... twice. Skip it.

  • Stayed: June 2013, travelled solo
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Thank supergirl_sf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 1 February 2014

Stylish and affordable choice in a great central location, especially convenient to Chueca, Paseo del Prado, and Puerta del Sol. Housed in a building of historical interest, the rooms have unique floorplans and distinctive architectural features, while the interiors combine bold colors and a minimalist sensibility.

The street outside the hotel can get noisy at night, and the sound carries even to the upper floors. It shouldn't be an issue for guests who are also enjoying the city's nightlife and are on the same schedule as the passing revelers. But if you are a light sleeper and plan to turn in early, it could be an issue.

  • Stayed: December 2013, travelled as a couple
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Thank BklynChristopher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2014

The hotel is wonderful, staff is friendly, rooms are excellent, you can not do better on location. etc. all te good stuff.

I do advice management however to upgrade their WiFi network. Downloading a 20mb newspaper took 15 minutes, and network coverage is not very good in some rooms. Furthermore having to type in the user name and password every time you want to use WiFi is annoying.

Room tip: the rooms at the front of the hotel are directly at Gran Via. The sound of the most busy street of Spain does come in. Especially the audio signal from the pedestrian crossing right in front of the hotel can be annoying for some. If you are sensitive to outside noise, ask for a room at the back.

Room Tip: Windows are not sound proof (especially in balcony rooms at the front of the hotel). Become a member...
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  • Stayed: January 2014, travelled as a couple
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1  Thank Jos-Marco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2014

I travelled to Madrid with my Girlfriend and after a quiet and unassuming flight we arrived at the Hotel. To my horror the company we had booked the hotel with had gone bust, taken our money and cancelled the booking without telling us. The two people on checkin were wonderfully understanding and made several calls to their finance department pleading to help us, as a result we were given a very generous discount and upgraded to a superior room. The staff are a credit to both the Hotel and to Accor Group (who chain who own the Hotel).
The rooms, Bar area, and Restaurant are all high class with a very modern feel to the public areas, all tastefully decorated and in a perfect spot for all that Madrid has to offer. I look forward to returning to las Letras and the fantastic welcome from the staff.

  • Stayed: October 2013, travelled as a couple
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3  Thank philrush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2014

One of the best quality/price ratios in Madrid. Got a really nice bedroom with a side street balcony/veranda. Excellent to feel/see Madrid's young people going about (movida).

Staff is is nice, welcoming and helpful.

This is a modern design hotel and each room relfects that. If you are not into modern interior decoration please look somewhere else.

Very quiet and silent in spite of being situated in one Madrid's main arterie.

  • Stayed: April 2013, travelled as a couple
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1  Thank JoeLoyal2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2014

The hotel is very centrally located on Gran Via - the outside was welcoming you can see the lobby bar and restaurant from Gran Via. The reception staff was extremely good - efficient, knowledgeable, polite and friendly. The room was nice size, warm, well equipped(No Kettle but this is standard for Spain) tastefully modern décor, comfy beds, good lighting - excellent. We had a room overlooking Gran Via which can get noisy but this doesn't bother us. We only had drinks and some ice cream (5 euros for two scoops - ouch - and it wasn't that great). The bar staff were great but the waiters had attitude issues. The lobby was lovely place to have some drinks.

Room Tip: If you don't like noise - ask for a room not facing Gran Via.
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  • Stayed: January 2014, travelled with family
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Thank juliahg12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2014

Last minute opportunity to go to Madrid. I had never been before and I don't speak much Spanish. Needless to say, I had no idea where to stay.
I used TripAdvisor and did a little online research and stumbled onto Hotel de las Letras.
It's in a great location, on the Gran Via and very close to the Prado and just a 5 minute walk to Plaza del Sol.
The restaurant down stairs was great, the food was delicious and the staff both at the hotel and the restaurant were very friendly and willing to speak to you in Spanish or English.
The rooms were clean, comfortable and had great views of the Gran Via.
I would definitely stay there again.

Room Tip: I chose the terrace room with the jacuzzi. It was very clean and was wonderful after walking around...
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  • Stayed: January 2014, travelled as a couple
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3  Thank SarahCarlson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Iberostar Las Letras

Address: Calle Gran Via 11, 28013 Madrid, Spain (Formerly Hotel de las Letras)
Phone Number:
Region: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#19 Family Hotel in Madrid
#21 Business Hotel in Madrid
#36 Luxury Hotel in Madrid
#40 Romantic Hotel in Madrid
Price Range: £112 - £216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Las Letras 4*
Number of rooms: 109
Official Description (provided by the hotel):
The IBEROSTAR Las Letras Gran Via hotel is a boutique hotel that's ideal for guests who seek an enchanting experience in Madrid, brimming with the charm of the city's Barrio de las Letras district. Located on the Gran Via, the Las Letras Gran Via hotel invites guests to enjoy fantastic services such as casual fine dining at its Al Trapo restaurant. Not forgetting, its rooms with a terrace and Jacuzzi, fitness centre, library, accommodation for pets, free Premium Wi-Fi...The hotel is perfect for a tour of the main points of interest in Madrid's city centre, and it's also close to the theatres and musicals on the Gran Via. ... more   less 
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Also Known As:
De Las Letras Hotel
De Las Letras Madrid
Hotel De Las Letras Madrid

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