Great location but in quiet area. Parking nearby but we lucked out by finding parking on street near by. Great host. Great amenities. We booked with Marriott points but they charged us an extra 100 Euros a night because they claimed that the rooms were for two people only and we had our 7 year old twins with us. No worries but wish I had known that or that they extended the courtesy to Platinum member like me who spends over 75 nights a year in Marriotts around the world. More importantly, in Spain there is not much concept of customer service so get used to that. The lady at the front desk tried to convince me how it was my fault for the booking even though I had advised Marriott we would have two kids with us and that has never before been an issue. I advised her that she must have failed her Customer Service 101 class :) In any event, the stay was overall good except for this mishap. The facilities are also nice.
- Official Description (provided by the hotel):
- Palatial home built in the beginning of the 20th century converted into a discreet 50 room luxury hotel. Unique building protected by National Heritage status where you can enjoy the pleasure of resting in one of the historic buildings of the centre of the city, located in front of the famous Retiro Park and close to the Paseo de Recoletos. It occupies the centre of the magical Art Triangle, Prado Museum, the Thyssen-Bornemisza Collection and Reina Sofia National Art Museum. Ideally located in the centre of the cultural, financial and business area. A full service business centre, counting with 5 meeting rooms of different sizes equipped with internet WIFI system makes of the AC Hotel Palacio del Retiro, Autograph Collection the ideal venue for holding meetings, conferences and celebrations. ... more less
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- Also Known As:
- Ac Palacio Del Retiro, Autograph Collection Hotel Madrid
- Ac Hotels Madrid
- Ac Hotel Madrid